4.7 out of 5

"The Lenox is in the center of Boston. It is close to the metro and you can easily travel to any of the historical sites you want to visit. " More

By a verified traveler on Wed 21 Jun 2017

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Hotel Description

A luxury stay in the heart of Boston awaits you at The Lenox Hotel Boston, a recipient of the prestigious Travel & Leisure 500 award in 2010. Within steps you'll find Boston Public Library and Copley Place within a short 5-minute stroll. Highlights at this historic hotel include 3 restaurants, a 24-hour fitness center, and a bar/lounge.

You can enjoy LCD TVs with digital channels, and all 214 rooms feature free WiFi, iPod docks, and in-room childcare. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like bathrobes and designer toiletries to enhance your stay. Free newspapers, free local calls, and free bottled water are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find a 24-hour business center and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Back Bay hotel include Prudential Tower and Hynes Convention Center.

The Lenox Hotel Boston ratings based on 45 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Great hotel with a lot of history

The Lenox is in the center of Boston. It is close to the metro and you can easily travel to any of the historical sites you want to visit.

Posted by on Jun 21, 2017

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5 out of 5

Fantastic Hotel Experience in the Heart of Boston

Pros: I liked everything about this hotel. From the comfort and appointments of the rooms to the location to the staff. All were fantastic.
Location: The Lenox is in the middle of the city and you can pretty much get to everything. Copley Square, the T, the Boston Public Library, Newbury street, etc
I planned a five day stay in downtown Boston for the purpose of a vacation. Many of the hotels I looked at seemed more modern and minimalist and I was looking to find a place that had some character to it. The Lenox Hotel has character to spare! From the minute we were helped by the valets to the front desk and concierge, the one thing that comes to mind is "quality". The hotel itself is beautiful inside and has a real "1920s" kind of feel. We took advantage of the sitting/public area, the handy ticket printing feature (accessible via smart phones/tablets, etc.) to print tickets for the symphony, the bar, room service and the valet parking. All of those features were fantastic. The sitting area had comfortable chairs and is right in the middle of things so you can people watch if that's your thing. The bar has a good selection of alcohols, beers and wines and room service was prompt and accurate. The valet deserves special attention because he went out of his way to share information with us about the area, made good suggestions about restaurants and bars, was friendly and volunteered to call a swanky north end restaurant on our behalf when my daughter left her purse there. This hotel is right in the middle of everything. The T is around the corner, shopping on Newbury street is a block away and there are plenty of restaurants/bars/pubs and shopping right nearby. The location is really phenomenal.

Posted by , from Bristow, VA on Jul 20, 2016

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5 out of 5
Cons: The complimentary coffee offered in the lobby was terrible. It would be much nicer to have coffee machines in the rooms
The hotel is in a great location. The staff were all very friendly and helpful. The restaurants had good food at reasonable prices. The room was wonderful. Overall, it was a great place to stay. I will try to stay here every time I come to Boston.

Posted by on Nov 4, 2015

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5 out of 5

Great people Great location

Had a Great stay at the Lenox!! Super Hotel !! My girlfriend said why stay anywhere Else!

Posted by , from From Florida on Aug 6, 2015

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4 out of 5

Good Location

Pros: The location
Cons: They could treat customers that book through travel sites, like full fledged customers, that are entitled to all customer benefits.
Location: Hotel is close to many attractions; Fenway Park, Museum of Fine Arts, Boston Common, Freedom Trail, among others.
The Lenox was a very nice, quiet, and warm hotel. I don't think I would consider it a 4.5 out of 5 stars, but it was nice enough. The location was very good, and we were able to walk to just about all of the places that we wanted to see. However, when booking my room the hotel did not allow me to book a regular room because we are a family of 5, they would only let me book a queen/queen Executive Room with a pull out sofa because of my family size. When we checked into our room, they gave us a terrible room, that they considered comparable without the pull out sofa. When I addressed this with them they said when you book through a travel website like Travelocity, you get what you get. However, the price that I paid was the same on Travelocity, as it was on their own website. It is my opinion that if the hotels want the benefit of filling their rooms by using a service like Travelocity, they need to treat those customers like full fledge customers, and not like step children that aren't entitled to full privileges. Like I said, I paid the same through Travelocity, as they were charging through their website. I chose to book with Travelocity because I received a discount on my car rental. So, overall I was disappointed with the policies of the hotel, but our say was fine.

Posted by , from California on Jul 20, 2015

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5 out of 5

The Icing on the Cake of our Stay in Boston

This is a strikingly lovely hotel. I had no idea how beautifully located the Lenox is when I made reservations. We were quick walk to luxury shopping and and easy walk to the Commons and historical sites. Every time we came back from our excursions we were greeted by friendly staff who all seemed dedicated to making our stay the best it could be. Would love to return here soon.

Posted by , from Eureka, IL on Nov 9, 2013

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5 out of 5

GREAT HOTEL

Wanted to stay at a hotel close to shopping. This one is practically across the street from a great center

Posted by , from Boston, MA on Jul 29, 2013

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5 out of 5

Classy Pants

Pros: Close restaurants, Free Internet, Quiet
The Lenox made us feel welcome and comfortable. The staff was always really helpful. The overall feel was classier then we deserved. Best of all, though, was John, who verbally battled some drunk people to make sure that we got a taxi at 3:30 am on the day of day light savings.

Posted by , from Fairfax, VA, USA on Mar 14, 2013

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5 out of 5

Excellent hotel

We stayed at the Lenox for a family visit to Boston. The staff was very welcoming and even gave stuffed lobsters to our kids upon check in. The concierge was very helpful making arrangements and suggesting activities. The kids loved the turn down service and chocolates on their pillows. The close location to Newberry Street and the T were very helpful.

Posted by , from Ypsilanti, MI, USA on Aug 14, 2012

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5 out of 5

Great stay at the Lenox!

Pros: Close restaurants, Free Internet, Quiet, staff
First time in Boston and the Lenox made the trip a special one. The staff were amazing, from being greeted as we arrived, to the turndown service with chocolates, they were all great. Room was clean and comfortable, and the location was excellent with easy access to the city whether you grab a bike from the share station, jump on the T, or just walk around, there are tons of places nearby. Would definitely stay here again.

Posted by , from Bethesda, MD, USA on Jul 10, 2012

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About the The Lenox Hotel Boston

Location 61 Exeter Street, Boston, MA 02116

Property Features

There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3000 square feet (279 square meters). A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury The Lenox Hotel Boston. You'll have access to the health club at a partner property. Parking is available for a fee. This 4.5-star Boston hotel is smoke free.

  • 214 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 5 conference rooms
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1900
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (8.7 km / 5.4 mi)
  • Train station: Boston-Back Bay Station (1.1 km / 0.7 mi)
  • Metro station: Hynes Convention Center Station (0.8 km / 0.5 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

The Lenox Hotel Boston offers 214 air-conditioned accommodations with iPod docking stations and safes. LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Boston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

The Lenox Hotel Boston has 3 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 50 per person (approximately)
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Extended parking fee: USD 49 per night
  • Pet fee: USD 125 per pet, per stay
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boston Hotel Lenox
  • Boston Lenox
  • Boston Lenox Hotel
  • Hotel Lenox
  • Hotel Lenox Boston
  • Lenox Boston
  • Lenox Boston Hotel
  • Lenox Hotel
  • Lenox Hotel Boston

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations