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Boston Park Plaza

4-star property
50 Park Plaza at Arlington Street, Boston, MA 1-855-201-7819
4.2 out of 5
Very good!
See all 62 travelocity Reviews

"Old and tired rooms. Queen room was small with an even smaller bathroom. " More

By a verified traveler on Fri 22 Sep 2023

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Hotel Description

4-star historic hotel near Boston Public Garden

City center stay

At this Back Bay hotel, you'll be within a 5-minute walk of Boston Public Garden and Newbury Street. Boston Common and Copley Place are also within half a mile (1 km).

Dining options, 3 bars/lounges

This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Valet parking, a 24-hour business center, and a garden are also offered.

Wicked Small Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$254* Per night/room Oct 15 - Oct 16

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Run of House (Assigned at Check-in)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Boston Park Plaza ratings based on 62 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Boston Park Plaza

Everyone (25) Couples (10) Family (21)
3 out of 5
Old and tired rooms. Queen room was small with an even smaller bathroom.

Posted by , from Louisa on Sep 22, 2023

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Comment from Hotel Management

Sep 22, 2023 by Mike

We are sorry you did not like your room. Please feel to reach out to us the next time you book so we can work on getting you a better room.

4 out of 5

Posted by on Sep 16, 2023

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Comment from Hotel Management

Sep 19, 2023 by Jon Crellin, Managing Director

Vanessa, we're glad to know you took the time to leave us a rating. Boston Park Plaza strives to create a comfortable and memorable experience for our guests. We hope to have you stay with us again soon to enjoy further what we have to offer.

5 out of 5
The property is great!

Posted by on Aug 21, 2023

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Comment from Hotel Management

Aug 23, 2023 by Jon Crellin, Managing Director

Kerry, it's wonderful to hear that you had a fantastic experience at Boston Park Plaza! We sincerely appreciate your feedback and hope to see you again in the future for another great stay.

5 out of 5

Posted by , from PITTSBURGH on Jul 7, 2023

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Comment from Hotel Management

Jul 27, 2023 by Jon Crellin, Managing Director

Lauren A, thank you for choosing the Boston Park Plaza for your stay. We're delighted to know you had an enjoyable experience. Your positive rating is greatly appreciated. We look forward to welcoming you back in the future!

5 out of 5

Posted by , from SOUTH HAMILTON on Jul 5, 2023

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Comment from Hotel Management

Jul 28, 2023 by Jon Crellin, Managing Director

Thank you for the great rating, Nancy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Boston Park Plaza! We hope you plan on staying with us again soon!We're looking forward to your next visit!

5 out of 5

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jul 17, 2023 by Jon Crellin, Managing Director

Thank you for the 5 out of 5 rating, Jamie!We're thrilled to see how much you enjoyed staying at Boston Park Plaza. We look forward to hosting you again in the near future! Thank you again for sharing.

4 out of 5
The room was a little smaller than I would have guessed but we made it work. Parking was a little tough, but it was fine other than that. The hotel is walkable to a lot of locations and the overall feel of the hotel is excellent.

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jun 27, 2023 by Jon Crellin, Managing Director

Thank you for the great review, Darrell!We're happy you had a pleasant experience with us! It's lovely you enjoyed our prime location and unique atmosphere so much. That's what we like to see! However, we regret that the size of your room didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience! Have a lovely day!

2 out of 5
Hands down one of the worst service oriented hotels I've ever stayed in. We checked in after walking Boston for 8 hours on an 89 degree day. All we wanted was to take a shower, being hot and sweaty before dinner. Water did not come out of shower. We requested help, no one came. We had dinner plans with friends so we went gross. Came back and it still wasn't fixed. Requested another service to fix. No one came. Went to bed sweaty and gross. In the morning we requested again. Was told a plumber was needed. No one came. Requested another room. A whole other problem with no service, no clean towels. Finally got them around 11 pm. Horrible horrible service. For the $500 we paid for 2 night's for a wicked small room, we expected far more. We've had better service and room in a La Quinta Inn. I'll never stay here again, nor recommend others to.

Posted by on May 30, 2023

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Comment from Hotel Management

Jun 1, 2023 by Jon Crellin, Managing Director

Thank you for sharing your feedback with us, Lewis.We regret that your experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward.We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

5 out of 5
Noise was an issue. You can hear the next unit over, clearing their throat in a gross way. Yeah, had to put up with that! It had rained, so there was this torture drip at the window. Then the typical rude people talking loudly in the hall after 11:00 pm. Bring sound deadening ear equipment!

Posted by on May 21, 2023

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Comment from Hotel Management

May 23, 2023 by Jon Crellin, Managing Director

Thank you for taking the time to share your review with us, Peter.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

4 out of 5

Posted by , from Chicopee on May 13, 2023

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Comment from Hotel Management

Jun 2, 2023 by Mike

Thank you so much for staying with us! We hope to see you again the next time you are in Boston!

About the Boston Park Plaza

Location 50 Park Plaza at Arlington Street, Boston, MA 02116

Property Features

There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A 24-hour business center and 36 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 50483 square feet (4690 square meters) and includes a conference center. A fitness center, a library, and tour/ticket assistance are also featured at the historic Boston Park Plaza. Parking is available for a fee. This Beaux Arts Boston hotel is smoke free.

  • 1060 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 50483 sq ft of conference space
  • 4690 sq m of conference space
  • Built in 1927
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Back Bay Station (0.9 km / 0.5 mi)
  • Metro station: Arlington Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Boston Park Plaza offers 1060 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 47-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desk chairs and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

STRIP by Stega - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Off the Common - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a USD 500 per night credit card authorization at check-in for Presidential Suite or Garden Suite bookings.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0015390350

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0015390350. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - C0015390350
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night
  • Resort fee: USD 34.94 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 per person
  • Fee for in-room wireless Internet: USD 20 per night (rates may vary)
  • Valet parking fee: USD 65 per day
  • Nearby parking fee: USD 40 per day (500 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boston Park Plaza
  • Boston Park Plaza Hotel
  • Hotel Boston Park Plaza
  • Park Plaza
  • Park Plaza Hotel
  • The Boston Park Plaza Hotel And Towers
  • The Boston Park Plaza Hotel
  • Boston Park Plaza Hotel
  • Boston Park Plaza Boston
  • Boston Park Plaza Hotel Boston

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.