4.3 out of 5

"not a lot of experience because we only spent night sleeping in hotel " More

By a verified traveler on Thu 05 Oct 2017

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Hotel Description

The Westin Copley Place, Boston puts you in the heart of Boston, within steps of popular attractions like Copley Place and Boston Public Library. Highlights at this hotel include 4 restaurants, a 24-hour fitness center, and a bar/lounge.

LED TVs with cable channels are featured in all 803 rooms, and you can enjoy iPod docks, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Additionally, down comforters, free bottled water, and in-room massages are available.

This business-friendly hotel offers a business center, concierge services, and a 24-hour front desk. Additionally, you'll find WiFi in public areas, a conference center, and a coffee shop/café. Buffet breakfast is available. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4-star Back Bay hotel include Hancock Conference Center and Hynes Convention Center.

Traditional Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$150 per night

Traditional Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, River View (River)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, River View (River)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Copley Place ratings based on 48 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

front desk and bellmen could be more polite,

Pros: location
Cons: put some stationary in the room
Location: need to have some kind of grocery store close by
not a lot of experience because we only spent night sleeping in hotel

Posted by on Oct 5, 2017

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5 out of 5

Great hotel staff!

Staff was so helpful. One of my daughters wasn't feeling well , so they sent us ginger ale, tea, and crackers. So thoughtful and took great care of us!

Posted by , from California on Jun 26, 2017

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5 out of 5

Beautiful hotel right in the center of Boston!

Wonderful experience right in the center of everything in Boston!

Posted by , from Oxford, MS on Jun 16, 2017

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3 out of 5

Disappointed with Hotel.

Location: Good location. Boston Public Library, Copley Square, Newbury Street within walking distance.
Staff was not friendly. Room was adequate but poor compared to other Boston hotels.

Posted by on Oct 25, 2016

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4 out of 5

Perfect Location, cleaner a little loud and rude

Pros: Location, professional staff and convenience to everywhere.
Cons: Cleaner is not very nice.
Location: there are so much to shop and restaurants all around. You cannot find better location if you are a city girl.
Everything is fine in Westin as expected. But at 9AM in the morning, cleaner started to knock the door even the Privacy sign is still on. That's a bit rude, not matching to Westin quality. And also when they clean the room close to mine, you can hear everything.

Posted by , from London UK on Jul 13, 2016

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5 out of 5

Convenient location

Right in the middle of the city, close to may hot sight seeing spot. close to subway. Numerous shops around. easy to get around. Very nice window river view. No long waiting for everything.

Posted by on Jun 27, 2016

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4 out of 5

Good location

Pros: EVERYTHING!
Cons: Was really looking forward to a relaxing hot tub..... The pool area was cool, even though the pool was heated
Location: Able to to shopping areas thru the indoor walkways which made it nice at night--you didn't have to carry a coat. Not too bad a walk to the Commons
Stayed here for daughter's graduation from Northeastern. School within walking distance. Nearby to restaurants, shops, activities. All hotel staff from check in, Concierge, housekeeping, valet attendant were pleasant and helpful. They even took a family picture of us by one of their beautiful Christmas trees! Overall, a pleasant experience and we will definately be back.

Posted by , from Waukegan, IL on Dec 18, 2015

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2 out of 5

Wouldn't stay here again-- room was dirty!

Room was dirty-- could see stuff on carpets and tell that they weren't vacuumed, stains on bedside table where you could tell the glass was not cleaned, found gum stuck to the iHome radio, hair on bathroom floor. There was a blanket under the sheet that had hair and other particles attached and could tell it wasn't cleaned very often. Thought overall the room was gross. Also, there is a $100 pending charge from the Westin on my credit card and my room was pre-paid, and I didn't charge anything additional. I will have to call in as fraudulent charge if they don't remove. Would not stay here again. Stayed at Seaport Hotel earlier in the week and had a much better experience.

Posted by , from Ohio on Aug 31, 2015

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4 out of 5

Had a great stay!

Pros: Hotel is very clean, centrally located, staff was professional, convenient to stores and shopping
Cons: Elevator wait was quite long, but not sure what could be done to improve this.
Location: Boston Public Library, Newbury Street, Prudential Center (restaurants and stores located there) au bon pan for breakfast in mall. T stop nearby.
Hotel is very nice in the heart of Boston next to the Public Library and walking distance to Newbury street where we love to window shop. Only negative was the valet was filled the first night when we got there so we parked in local parking garage (which on a positive note, saved us approx. $15 on parking) however, once you leave the garage it is difficult to find your way through the mall to get to the Westin (esp when you're carrying luggage) However, we were able to get out much quicker at checkout than others that had to wait for the Valet to bring their car around. The staff was very nice, rooms were very clean (I'm very picky) and I really liked the location of the hotel itself. Also I liked the fact that you were connected to the mall so when it rained we simply took the sky bridge over and walked through the mall where there are various restaurants located (cheesecake factory, au bon pan, starbucks). Also, few hotels have a pool so we were happy to utilize this one. We would definitely stay here again in the future!

Posted by on Jul 1, 2015

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4 out of 5
Pros: Clean and good service.
Cons: Breakfast is a bit pricy
Location: Hotel location is good. Close to subway, can go anywhere easily
I went to this hotel before and like their services and cleaness. This time is no exception. The hotel location is good too, lots of shops and eating places. It is also close to the subway, easy to go anywhere.

Posted by on May 12, 2015

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About the The Westin Copley Place, Boston

Location 10 Huntington Ave, Boston, MA 02116

Property Features

There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A business center, limo/town car service, and meeting rooms are available. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 54000 square feet (5017 square meters) and includes a conference center. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the eco-friendly The Westin Copley Place, Boston. A roundtrip airport shuttle (available on request) is available for a fee. For a fee, parking is available. This 4-star Boston hotel is smoke free.

  • 803 guestrooms or units
  • 36 levels
  • 4 dining venues
  • 20 conference rooms
  • 54000 sq ft of conference space
  • 5017 sq m of conference space
  • Built in 1980
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (8.6 km / 5.4 mi)
  • Train station: Boston-Back Bay Station (1.1 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

The Westin Copley Place, Boston offers 803 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

The Westin Copley Place, Boston has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

The hotel's fitness center offers separate cardiovascular and weight rooms. Trails for jogging, biking, and rollerblading are less than five blocks away along the banks of the Charles River. The bucolic Public Garden and Boston Common are five blocks from the hotel. Ice skates can be rented in winter for some old-fashioned skating on the Common's Frog Pond, and Swan Boat rides are offered in spring and summer. The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per day.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 40 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 26 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 17.00 per person (roundtrip)
  • Valet parking fee: USD 60.00 per night (in/out privileges)
  • In-room microwave fee: USD 25 per night
  • Rollaway bed fee: USD 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copley Place Westin
  • Copley Westin
  • Westin Copley
  • Westin Copley Place
  • Westin Copley Place Boston
  • Westin Copley Place Hotel
  • Westin Copley Place Hotel Boston
  • Westin Place
  • Boston Westin
  • The Westin Copley Place Hotel Boston
  • Westin Boston
  • Westin Copley Place Boston Hotel
  • The Westin Copley Place

You should know

  • The Westin Copley Place, Boston offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

New Balance Program at The Westin
Guests can enjoy use of New Balance athletic apparel and running shoes during their stay for a fee of $5. In-room, equipment-free fitness programs are also provided free of charge.
Offer valid at participating Westin Hotels and Resorts. Guests must call the Service Express desk to request shoes and clothing in their size; items are delivered to guestroom. Shoes come with socks and disposable insoles. Details at check-in. Valid anytime, subject to availability.