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"Bed and shower were great! Room was clean. Breakfast was questionable with 2 choices of granola bars and coffee. Overall a great stay! " More

By a verified traveler on Mon 24 Apr 2017

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Hotel Description

Austin hotel in Heritage Hills area

In Austin

Your stay at this Heritage Hills hotel places you within 6 miles (10 km) of Norris Conference Centers and Q2 Stadium. Thinkery is within 6 miles (10 km) and Arboretum at Great Hills Mall is within 9 miles (15 km).

Free perks

A gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 118 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, sofa beds, and coffee/tea makers. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$63* Per night/room Nov 7 - Nov 8

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking (2 Full Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Austin North Central ratings based on 23 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Extended Stay America Suites Austin North Central

Everyone (8) Family (2)
1 out of 5
They didn’t honor my reservation also they invite me to live the lobby at midnight in a cool weather until solve my reservation issue

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 6, 2019 by Hotel Management

Thank you for your review. We apologize for the reservation issues you encountered, and you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

2 out of 5
Property in very bad shape, room was unclean , had pets hair on sofa and bathroom was not cleaned ..they changed my room, that room was ok but this hotel should not be rated more than 1*

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Hotel Management

Thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered in your previous room, but we are happy our associates could accommodate you with a new room. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

1 out of 5

HORRIBLE

Pros: nothing
Cons: should remodel, add directions in the halls, very confusing building
Location: a lot of construction
The rooms were disgusting and not up to par whatsoever, I checked in and the bed was not made, sheets were dirty, there was hairs all over the sink, smudges all over the desks and to top it off there was no phone, im sure there is some kind of law that says there must be a phone in the room, what if i were to need for an emergency?! how will i contact someone? anyways worst hotel ive ever stayed at!! we checked out 10 mins into it

Posted by on Feb 19, 2018

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Comment from Hotel Management

Feb 21, 2018 by Hotel Management

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management

2 out of 5

It was terrible

Unsatisfactory, I had to take my bed sheet down to the desk also towels to get them exchange. I room wasn't never cleaned for the entire week!

Posted by on Jun 25, 2017

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Comment from Hotel Management

Jun 27, 2017 by General Manager

Thank you for sharing your experience with us. We are sorry to know our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We hope you will visit us again when you are in this area. Sincerely, General Manager

4 out of 5

Nice inexpensive alternative close to downtown

Bed and shower were great! Room was clean. Breakfast was questionable with 2 choices of granola bars and coffee. Overall a great stay!

Posted by on Apr 24, 2017

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Comment from Hotel Management

Apr 26, 2017 by General Manager

Thank you very much for staying at our hotel. It’s our pleasure knowing you loved your spotless room along with the bed and our in-room amenities. We hope to welcome you back soon at Extended Stay America - Austin - North Central. Sincerely, General Manager

2 out of 5

Smoky room. Roaches.

I won't go back. Also you people need to be honest about the star ratings. This is a 1 star place

Posted by , from Texas on Jul 21, 2016

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Comment from Hotel Management

by Manager

Thank you for your feedback. Please accept my apologies for the odor and bugs you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel. Though you stated you do not intend to return to our hotel, we extend the offer for you to come back and enjoy the positive stay experience you deserve. Sincerely, General Manager

1 out of 5

DO NOT STAY HERE!!!

Pros: Nothing to "like" about this place except it was very close to Walmart when I need to get some water bottles.
Cons: Everything...
Location: Very close to Walmart if you need water etc...
- Upon arrival, there was a lady in front of me struggling to get several room for her Cross Country students, every time boys go to the room, they were all coming back saying there is construction in the room and no floor! The coach was very upset with the front desk guy. There were miscommunication everywhere and they could not seem to get the right room assigned to them. - Construction was going on the lower floor so the guy put me in the 4th floor which supposed to the "nicer" rooms with new flooring. Elevator was a little mess and needed a clean up from construction. - The front service gave me the wrong key so I had to walk down to desk to get a new key. - Room phone had no dial tone so I walked all the way down again!! to get a phone replaced. They gave me the phone from different room but still no dial tone.... I just gave up at that point. - Asked for Morning call for 4am (I had a race in the morning) but told me they do NOT do wake up call. Really?? What kind of hotel is that? - Checked out 4:30am to head out to the race venue and it was no one at the front desk!! It was a sign said no one is here until 7am!!! What?! Again, what kind of hotel is this? - I was told by the guy at the front that this area is the WORST area in Austin so be careful of my surroundings and if I see a suspicious person, let him know. He also told me people would steal a couch from 4th floor!!! What?!

Posted by on Nov 14, 2015

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1 out of 5

Disappointed

Pros: Nothing
Cons: Better training of staff.
Hotel refused to accept my state of Texas issued ID and refused my reservation. I had to find another hotel, and pay a lot higher rate that the one booked with travelocity.

Posted by on Aug 23, 2015

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1 out of 5

Awful hotel in North Central Austin

Pros: Absolutely nothing
Cons: New management
Location: Nothing - it is located in a rough area and seems to serve a transient population - not tourists. Picture on your site is very deceptive.
We traveled 26 hours to move our daughter so we had a trailer/truck set up which was very difficult to maneuver into the parking lot entrance - needed to circle 3 times before we were able to pull in to park in the back. We refused the first room they assigned (134) because it was on ground level and the entrance door did not lock. The room was filthy, with tears in the carpet, stains on carpet and furniture and it reeked of cigarette smoke. The kitchen was not fit to store food much less prepare it. No dishes, soap, toilet paper, etc. We were offered a room on the second floor which was also filthy. We stayed as we were exhausted after our trip to Austin from Philadelphia. There were stains on carpet, walls and furniture. We did not use the shower as it was mold infested. no batteries in the smoke detector and loose wires from the air conditioner were visible. Upon check out, other guests were completing police reports as they were in room 136 and were burglarized while at breakfast. Two other guests were also talking to the police due to a brawl in the corridor, and another room burglary . I contacted La Quinta and we moved there for our stay - it was cheaper, clean and easy access for our truck trailer. - and the staff was very helpful and service was good.

Posted by , from Chicago on Jul 28, 2015

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1 out of 5

Stained

Cons: Updating...
The furniture was stained along with the carpet. There was an odor. The kitchenette was old and very outdated. There were no towels. Heard a loud bang in the night???

Posted by on Jul 2, 2015

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About the Extended Stay America Suites Austin North Central

Location 8221 N I 35, Austin, TX 78753

Property Features

Free breakfast is available daily. WiFi is free in public spaces. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America Suites Austin North Central. Self parking is free. This Austin hotel is smoke free.

  • 118 guestrooms or units
  • 4 levels
  • Built in 2004
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Austin North Central offers 118 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with unspecified sofa beds. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Austin North Central
  • Extended Stay America Hotel Austin North Central
  • Extended Stay America Austin North Central Hotel
  • Austin Extended Stay
  • Extended Stay Austin
  • Extended Stay America Austin North Central
  • Extended Stay America Suites Austin North Central Hotel
  • Extended Stay America Suites Austin North Central Austin
  • Extended Stay America Suites Austin North Central Hotel Austin

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.