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4.0 out of 5

"Enjoyed our stay! One of the best in Austin! " More

By a verified traveler on Fri 10 Jun 2022

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Hotel Description

4-star hotel near University of Texas at Austin

Central Austin getaway

With a stay at this Downtown Austin hotel, you'll be well placed to visit Sixth Street and Austin Convention Center, both within half a mile (1 km). Also, Lady Bird Lake is within half a mile (1 km) and University of Texas at Austin is within 2 miles (3 km).

Poolside dining

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$187* Per night/room Aug 14 - Aug 15

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Austin Downtown ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Austin Downtown

Everyone (7) Couples (2) Family (2)
5 out of 5
Enjoyed our stay! One of the best in Austin!

Posted by on Jun 10, 2022

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Comment from Hotel Management

Jun 14, 2022 by Cesar Brand - Front Office Manager

Dear Amanda, I'm glad you enjoyed your stay with us! We appreciated your comments.

5 out of 5
Perfect location to all the action

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 18, 2021 by Emily

Thank you Brian for the great review!

3 out of 5

Posted by on Sep 15, 2021

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Comment from Hotel Management

Dec 19, 2021 by Emily

Thank you Andrew, for your review.

2 out of 5
First of all we did not receive the king bed. When questioned about it we were told that since we booked third party (Travelocity) the hotel would accommodate us with a room equal to. The room was not cleaned properly. The bedding had stains, and you could see hair and dust left by previous guests. The roof top pool although a nice amenity is extremely small, and even though “covid restrictions were in place” you would be lucky to have a 2’x2’ space to stand in it let alone swim.

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 4, 2021 by Emily

Hello Maricel, we do appreciate your feedback and I'm sorry to hear we fell short of your expectations. Thank you for being our guest and your patience.

5 out of 5

Posted by on Aug 15, 2021

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Comment from Hotel Management

Nov 26, 2021 by Emily

Thank you David for the great review!

1 out of 5

Posted by on Aug 2, 2021

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Nov 2, 2021 by Emily

Thank you Jackson, for your feedback.

5 out of 5

Posted by on Jul 25, 2021

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Oct 29, 2021 by Emily

Thank you Jeff for the great review!

5 out of 5
I loved being in the heart of everything

Posted by on May 16, 2021

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Comment from Hotel Management

Jun 5, 2021 by Ben

Greetings! Thank you for taking the time to share your feedback regarding your recent visit, and for the 5/5 rating! We love being in the heart of Downtown Austin, and I'm glad that you found it enjoyable, as well. We look forward to welcoming you back soon! Be well.

4 out of 5
The city view was very nice staff is very helpful and accomadating it was a great experience all together.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 13, 2021 by Phoebe B

Thanks for the awesome review

5 out of 5

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 14, 2020 by Juliana M

Dear Anonymous, Thank you for the review! I am glad to hear you enjoyed your stay with us. We look forward to welcoming you back the next time your travels bring you to Austin!

About the The Westin Austin Downtown

Location 310 East 5th Street, Austin, TX 78701

Property Features

The Westin Austin Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 19000 square feet (1765 square meters) and includes conference space. The business-friendly The Westin Austin Downtown also features a rooftop terrace, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 4-star Austin hotel is smoke free.

  • 1 building
  • 366 guestrooms or units
  • 20 levels
  • 2 bars or lounges
  • 16 conference rooms
  • 19000 sq ft of conference space
  • 1765 sq m of conference space
  • Built in 2015
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Austin Station (2.4 km / 1.5 mi)
  • Metro station: Downtown Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Austin Downtown offers 366 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 49-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Austin hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Stella San Jac - This restaurant specializes in southern cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Azul - This rooftop bar is located by the pool and specializes in American cuisine.

Stella San Jac Bar - Onsite lobby lounge.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Covered valet parking fee: USD 56 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Austin Downtown Hotel
  • Westin Austin Downtown
  • The Westin Austin Austin
  • The Westin Austin Downtown Hotel
  • The Westin Austin Downtown Austin
  • The Westin Austin Downtown Hotel Austin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • Alcohol isn't allowed at The Westin Austin Downtown.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.