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Holiday Inn Austin -Town Lake

3-star property
20 North IH-35, Austin, TX 1-855-201-7819

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4.5 out of 5
Excellent!
See all 11 Travelocity Reviews

"Property was at great location, hotel was clean and nice. Staff was a little too dry and not so friendly, over all, had a good stay at this hotel. " More

By a verified traveler on Tue 19 Nov 2019

Points Of Interest

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Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

3-star hotel near Governor's Mansion

Downtown Austin stay

Your stay at this Downtown Austin hotel places you within 3 miles (5 km) of Governor's Mansion and Texas State Capitol. Blanton Museum of Art and Bob Bullock Texas State History Museum are also within 3 miles (5 km).

Free shuttle, parking

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and free airport shuttle. Enjoy free perks like free self parking and an area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 322 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Room service, coffee/tea makers, and pillow menus are also available.

Holiday Inn Austin -Town Lake ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Austin -Town Lake

Everyone (6) Couples (2) Family (2)
4 out of 5
Property was at great location, hotel was clean and nice. Staff was a little too dry and not so friendly, over all, had a good stay at this hotel.

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 19, 2019 by Allison

Thank you so much for choosing our Holiday Inn Austin Town Lake. We are extremely appreciative of your detailed feedback. When people come to Austin, they should be greeted with a warm, enthusiastic welcome. It breaks my heart to hear that you didn't get that kind of hospitality from us. Exceptional customer service is one of our biggest priorities, and it's something we continually strive to improve. I hope we'll have an opportunity to welcome you back and show that we love and appreciate our guests!

5 out of 5
The staff at the hotel were so very nice and helpful. The location was great and the shuttle was a nice addition. Above all, the staff were AWESOME!

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Allison

Thank you so much for choosing the Holiday Inn Austin Town Lake, and thank you taking the time to review! We are thrilled to hear that our staff showed you the warm hospitality for which we strive. We hope you had a blast in Austin and we look forward to welcoming you back!

4 out of 5
Good location with view of the lake. The front desk gentleman, Awbrey, was not very pleasant.

Posted by , from San Antonio on Sep 4, 2019

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Comment from Hotel Management

Sep 5, 2019 by Allison

Thank you for choosing our Holiday Inn Austin Town Lake! We appreciate that you took the time to provide detailed feedback so that we can target our areas in need of improvement. I hope you had a blast in Austin, and I hope we'll have an opportunity to welcome you back and provide the exceptional hospitality for which we strive.

5 out of 5
Location was great but hard to drive in to from freeway? View from pool was beautiful. Don't like sliding bathroom door. But other than that it was perfect?

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by Allison

Thank you so much for taking the time to leave detailed feedback! We love hearing that you enjoyed your stay and we hope to be able to welcome you back soon! Next time, you may wish to ask for a room in our "North Tower" since those rooms have traditional bathroom doors. Enjoy the rest of your summer!

2 out of 5
Room was very small and compact. Shower head was below eye level and I’m only five foot eleven. The rooms were very HOT! We tried placing the temperature to 65 degrees but the ac unit barely let out any air. Listed complaints at checkout but all they could do was give me a breakfast voucher for my inconvenience due to me booking room through Travelocity!! They told me the hotel could not do anything..

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 23, 2019 by Allison

Thank you for taking the time to review and provide detailed feedback. We apologize for the lack of resolution for the issues you encountered. We hope to have an opportunity to welcome you back and provide an great experience.

5 out of 5
Fresh, clean look. The pool was great, with a view!

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Allison

Thank you for taking the time to review! We love hearing positive feedback. I'm personally thrilled to hear that you took advantage of our pool, that's my favorite feature! We hope you had a blast in Austin and we look forward to welcoming you back soon!

5 out of 5

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by Allison

Thank you very much for taking the time to review. We hope you had a great visit to Austin and we look forward to welcoming you back soon!

5 out of 5

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 29, 2019 by Allison

Thank you for the review! We hope you had a great time in Austin and we're looking forward to an opportunity to welcome you back.

5 out of 5
Nice hotel, could use some updating and refinishing. The shower head needed to be cleaned and water temp was unstable. I also didn't like that the bathroom was right next to the door. All of the staff was absolutely amazing and accommodating. Plenty of amazing restaurants near by and a shuttle to take you there if it is within 2 miles of the hotel. They also shuttle to and from the airport. They had a very good breakfast buffet as well but it was the same everyday. Would have been nice to have variety. The drinks at the bar were over priced as well. Overall I would highly recommend staying at this hotel if you are in Downtown Austin.

Posted by , from Post Falls, ID on Nov 16, 2018

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Comment from Hotel Management

Nov 19, 2018 by Allison

Thank you so much for your review! We appreciate your specific feedback as that helps us identify the areas in which we are succeeding and the areas which require more attention. We strive to have a well maintained hotel in spite of our maturing property, so thank you for letting us know that our showers need some extra work. We hope we can welcome you back soon!

4 out of 5
I love a room with the lake view, I just wish the windows were clean. The elevator was being serviced so we had to use the service one! I just recommend cleaning that area up a bit. I like using this hotel because of the location and the amenities. And we ordered food at the bar and had bugs flying all around our food like giant fruit flies!

Posted by , from minnesota on Jan 24, 2018

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Comment from Hotel Management

Jan 25, 2018 by Tod Peddie, Director of Sales & Marketing

Thank you for your comments about your recent visit, Trish! We appreciate constructive feedback like this which helps us address guest concerns around the hotel to make improvements and fix any issues. We are on it! Thank you for the 4-star review! We hope the next time you are in Austin you will come stay with us again!

About the Holiday Inn Austin -Town Lake

Location 20 North IH-35, Austin, TX 78701

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Austin -Town Lake. Free self parking is available. This 3-star Austin hotel is smoke free.

  • 322 guestrooms or units
  • 14 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (12 km / 7.4 mi)
  • Train station: Austin Station (4.8 km / 3 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Austin -Town Lake offers 322 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Boathouse at Holiday Inn - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Boathouse Bar - This cocktail bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and lunch.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Hotel Names

  • Austin Town Lake Holiday Inn
  • Holiday Inn Austin Town Lake
  • Holiday Inn Hotel Austin Town Lake
  • Austin Holiday Inn
  • Holiday Inn Austin Town Lake Hotel Austin
  • Holiday Inn Austin Town Lake Hotel
  • Holiday Austin Town Austin
  • Holiday Inn Austin -Town Lake Hotel
  • Holiday Inn Austin -Town Lake Austin
  • Holiday Inn Austin -Town Lake Hotel Austin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.