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Courtyard by Marriott Austin Downtown/Convention Center

3-star property
300 East 4th Street, Austin, TX 1-855-201-7819

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3.3 out of 5
See all 8 Travelocity Reviews

"Nice and clean. The check in was hassle free. All attendants were helpful and courteous. " More

By a verified traveler on Wed 01 Jan 2020

Points Of Interest

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Hotel Description

3-star hotel near Sixth Street

Downtown Austin stay

Within a 10-minute walk of this Downtown Austin hotel, you'll find Sixth Street and Austin Convention Center. Also, Rainey Street is within half a mile (1 km) and South Congress Avenue is within 2 miles (3 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour fitness center and perks like free WiFi.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 270 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$129* Per night/room Aug 1 - Aug 2

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtyard by Marriott Austin Downtown/Convention Center ratings based on 8 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Courtyard by Marriott Austin Downtown/Convention Center

Everyone (2) Couples (2) Family (4)
5 out of 5
Friendly staff

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 4, 2021 by Hank

5 out of 5! We’re happy you enjoyed your visit.

2 out of 5
Location to Antone's and 6th Street was good, but staff wasn't friendly, restaurants were closed, the pool was cloudy and overnight valet parking price is absurd

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 15, 2021 by Hank

We're sorry we missed an opportunity to enrich your visit. We will pass along your comments to our property teams.

2 out of 5
Huge water puddle as soon as we entered our room and all along the wall. Possibly from the little refrigerator that was in the room. We had to step all in it so we could go to the restroom to get towels. Complained to staff and manager and nothing was done. We had to clean the water up ourselves.

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 1, 2021 by Hank

I am truly sorry for the issues you experienced that you detailed in your review. Nothing disappoints us more than reading a review such as yours. We wish nothing more than for all of our guests to have the best experience possible while staying with us and hearing anything less is disheartening. Learning that we have fallen short of your expectations is something we never wish to hear from a guest and we do apologize. We can only hope that one day you will return and allow us the opportunity to serve you once again so that you may see firsthand that our guests and their experience with us are truly our greatest concern. Thank you for your feedback

2 out of 5
Just to be fair I did travel during the COVID pandemic, so a lot of their amenities were closed such as Starbucks, pool, etc. And I totally understand. However, the room we were first put in was not very clean, I can deal with it, but found out we had no hot water.....so we had to pack up our stuff and move to another room, also not very clean (Pee stains on the floor) :( I traveled for work and needed internet. The internet in the new room was almost non- existent, I called the receptionist to see if they could help because I did pay for the boosted internet in the original room. They told me they couldn't help, but I can go back to the other room where the internet was working better. Wait, what!? I was like ummmmm no. Needless to say we didn't stay for the duration of the three days, we left the next day.

Posted by , from Dallas on Jun 22, 2020

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Comment from Hotel Management

Jul 28, 2020 by Hank

Thank you for the candid feedback - although it breaks our heart that we missed the opportunity to WOW you. I have shared this feedback with the team to ensure you will not encounter these issues again.

5 out of 5
Nice and clean. The check in was hassle free. All attendants were helpful and courteous.

Posted by on Jan 1, 2020

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4 out of 5
Great location. Fitness area is closed for renovations.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 28, 2019 by Elsa Martinez

Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Austin. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard by Marriott Austin Downtown/Convention Center and we hope you choose to create more memories with us whenever your travels bring you back to Austin. Sincerely, Elsa Martinez Sales Coordinator Courtyard | Residence Inn Austin Downtown

2 out of 5

No one cleaned or changed over my room.

Pros: Nice location.
Cons: See the narrative above. Given the circumstance, not sure what can be "actually" improved. How will you, Travelocity, address the issue?
Location: It's Austin. There's music on every corner.
Nice hotel, nice location in Downtown Austin. The issue arose when, after coming home for the day (6:00 pm), I came into an unmade room. I reported this (in person) to the front desk and was told that housekeeping would attend to the matter promptly. I was in the room for about 20 minutes (no housekeeping came in that time) and left for the evening, returning at 10:30 pm. When I returned, the room was still not made and had dirty towels on bathroom floor. I again reported the matter and got a shrug of the shoulders. I asked for some compensation ($$ or symbolic) and was told that since I booked through Travelocity, nothing they could offer. So, there it is. NO leverage for the consumer using Travelocity. I'd love a response to this assertion. Any big time manager reading this want to send me an email? You have the email address. Grant Cos

Posted by , from Rochester, NY on Apr 11, 2016

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4 out of 5

Central Location

Great location, 2 blocks from 6th street and lots of restaurants within walking distance. The variety of restaurants so close is impressive. Hotel staff very friendly, rooms small and average. Best air conditioning ever found in a hotel!

Posted by , from Minnesota on Sep 29, 2015

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About the Courtyard by Marriott Austin Downtown/Convention Center

Location 300 East 4th Street, Austin, TX 78701

Renovations + Closures

The following facilities or services will be unavailable from September 16 2020 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)

Property Features

Courtyard by Marriott Austin Downtown/Convention Center offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and coworking spaces are available. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Courtyard by Marriott Austin Downtown/Convention Center. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. A complete renovation of Courtyard by Marriott Austin Downtown/Convention Center was completed in September 2018. This 3-star Austin hotel is smoke free.

  • 270 guestrooms or units
  • 11 levels
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Austin-Bergstrom International Airport (AUS) (17.9 km / 11.1 mi)
  • Train station: Austin Station (2.2 km / 1.4 mi)
  • Metro station: Downtown Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtyard by Marriott Austin Downtown/Convention Center offers 270 accommodations with laptop-compatible safes and coffee/tea makers. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 9:00 AM.

Champions Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.

Starbucks - This café serves breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive an email 72 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Guests will receive an email 72 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 8 per person (approximately)
  • Valet parking fee: USD 49 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Austin Downtown/Convention Center Hotel
  • Courtyard Downtown/Convention Hotel Austin Center
  • Courtyard Marriott Austin Downtown/Convention Center
  • Courtyard by Marriott Austin Downtown/Convention Center Hotel
  • Courtyard by Marriott Austin Downtown/Convention Center Austin

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.