2/10 Terrible
Ryan H.
Feb 25, 2024
Disliked: Cleanliness
STAY AWAY!!! RENTERS BEWARE! AWFUL Experience
DO NOT STAY HERE! This property and owner needs to be removed from VRBO immediately. Owner communication is a joke. Could not even check into the property. Owner did not respond to our message requesting information for key pick up for hours. 45 minutes after the scheduled check-in we still did not have keys in hand and attempted to call Owner again to ask for keys after not hearing back all day. The Owner informed us she was out of town and would have her assistant call us. Another 45 minutes passed with no response. After trying to call Owner again, the phone was turned off and went straight to VM. We then contacted VRBO customer service and informed them of the issue. After 5 unsuccessful attempts to reach the Owner, the VRBO customer service agent cancelled our reservation and offered a full refund. We then were scrambling at the last minute to find another place to stay on our own less than a hour from our dinner and concert reservations.
NOTE: Be careful this property also requires either an upfront damage deposit with no guaranteed return or required an insurance non-refundable fee. TOTAL SCAM!
Cannot speak to the quality, cleanliness, or amenities of this apartment as we never made it inside the unit. DO NOT RECOMMEND STAYING HERE!! Take your money elsewhere.
Ryan H.
Stayed 1 night in Feb 2024