2/10 Terrible
Todd
Traveled with family
Dec 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!! I travel often for work and for fun, and this has truly been one of the worst hotel experiences I have ever had. Throughout our entire stay they never cleaned our room once. We spoke to the front desk on two different occasions and were told it would be taken care of, yet nothing changed. We reached out to IHG customer service by the end of the third night because it was still not resolved, and they notified hotel management. Still no response. No follow up. No cleaning. On the fourth night we had to raise the issue yet again because absolutely nothing had been addressed.
The bare minimum is to have soap, trash removed, and clean towels. Instead we were given one tiny bar of soap to somehow use for both showering and washing hands for two people across four nights. We had to go buy our own basic toiletries. The trash piled up, towels remained dirty, and the room was left in the same state the entire stay.
To spend this kind of money and be treated like our concerns did not matter at all was beyond frustrating. There was zero accountability and zero effort to fix the problem. The staff offered empty promises and provided no service whatsoever. I would never stay here again and would not recommend this hotel to anyone.
Todd
Stayed 4 nights in Dec 2025