Location is amazing, close to the beach and right across from a pool! Property could be so great but the management company running it is a nightmare. We’ve been to Rosemary several times and always love the convenience staying at the homes by the beach. The accessibility, toys in the garage, a fully stocked kitchen, beach towels, chairs, bikes!
We figured this would be the same….we received a call a few hours before we checked in that the ice maker wasn’t working and they would leave a bag of ice in the freezer. Just call us when you need more ice and we will drop some off.
When we arrived we said why is there a fridge in the living room?
They failed to mention the entire fridge in the kitchen wasn’t working, not just the ice maker. They had put a fridge next to the dining room table (not close to the kitchen).
That was the beginning of many problems. One of our dining room chairs was broken (see pic). The master bathroom had blood on the white shower curtain and mold everywhere in the shower. Then 360 blue swapped it out for a clear plastic one liner (see pic).
There was no beach towells and only 4 bath towells. No laundry detergent. The broom looked like it was 20 years old and impossible to sweep with. They delivered our 4 bikes with 2 helmets (I asked for 5 In our email) and the bike trailer was attached to a kids bike (this prevented us from being able to ride the 1st day of our vacation). I went to iron a dress and the ironing board wouldn’t stand.
Just problem after problem and 360 and blue has no solutions. In fact the supervisor we spoke to said it’s livable, You have running water and ac! This is our family vacation we’ve saved all year to go on.
When we ran out of ice the next day I called and asked for more and they said we would need to buy our own and submit a receipt (not what I was originally told).
The house is nice, kitchen is tiny. It could use a good deep cleaning (under couches, rugs)and it would be nice if they left things that every guests buys like salt and pepper, olive oil etc. Things that most home rentals have on Vrbo.
The house has lots of books, games, toys, a high chair and pack n play. (We were told we would need to rent those so we brought our own). Turns out they had them after all.
Rosemary is beautiful and the house was great. It just needs more tlc and a management company that cares about its guests experience. Hopefully the next guests get a fridge that’s not in the liv
