2/10 Terrible
Miriam R.
6 mar. 2025
Le gustó: Limpieza
No warm water Condo
Overall the property was clean and cozy and in an area close to all. The problem was we didn’t have any warm water until the day we checked out!! The problem was communicated upon check in and we were told that someone would come and take a look. The following day, we had to initiate the call as no one called us to give us an update. We were told someone had gone out to the property and couldn’t fix the issue so a plumber would go back the next day! Again, no one came back and we were never notified if they had. The day before check out, we called again as we still didn’t have warm water and they told us that the plumber had gone out and that it was fixed. Well it wasn’t. The only day we had warm water was the day we checked out, therefore I think that’s the day someone actually went to fix the issue. We were a group of 10 that included children and we had to boil water each day after doing winter activities. This would take very long and took time away from our vacation. We have been to ski towns many times before and we have never had a problem of this sort. We understand things happen, but the fact that nothing was done immediately to take care of this is unacceptable. Another thing that is unacceptable is the amount they said they would credit. We had no warm water for four out of the five days of our stay. We have rented from VRBO various times and it’s the first bad experience we’ve had.
Miriam R.
Se hospedó 4 noches en febrero de 2025