4/10 Poor
JUSTIN, VALPARAISO
Business traveler
Apr 28, 2026
Paid for early check in which never happened - They refuse to refund. Double charged for resort fees, they refuse to refund. Bathroom floor upon checking in was littered with dental floss threads. Closet and dresser drawers had curly blonde hairs in them... I have dark brown hair. Rude staffing at Como bar at the pool - Took our table away after waiting 45 minutes. It took 7 business days to even get a reply from the hotel. Housekeeping...if they came.... was always late in the day. The phone in the room did not work/unplugged...nobody ever came to fix it. So I had to search for a working phone in the elevator lobby to have my luggage brought up (Only one worked)...And $70 for coffee room service?
JUSTIN
Stayed 4 nights in Apr 2026













































