Explore 32 Luxury Hotels in Cozumel

"DO NOT PAY FOR PREFERRED in 16 nights not a single employee checked for any of the amenities that we paid for everyone uses those areas including next door at Dreams. We upgraded to a full ocean view room you could not see the ocean unless you leaned over the balcony. Items in the room were broken had to fight to be moved to a functioning room that we had paid thousands extra for. The food is horrible no flavor and always over cooked. They fed my husband part of a cleaning towel and management shrugged it off like it was no big deal and then he was sick for 2 days. Men are required to be in sleeves and slacks when dining outside and it’s 90. This hotel is pretending to be 5 stars but is a 2. They are in the middle of a remodel, I stayed in 3 different buildings and every one of them I was woken by construction. They plan to shut it down in 6 months for 2 years and do a massive overhaul. I did not meet a single friendly employee who wanted to be there. The beach is beautiful but has large sharp reef just a few feet out which requires shoes. The sand is great in some areas but rocky in others cigarette butts everywhere, and I stepped on a large nail on beach told mgr they did nothing but offer to throw it away. If you are able to find one available all Loungers are ripped or broken. I had a 6ft palm leaf fall directly next to me and watched multiple coconuts fall around people.I could go on but not enough room. "

"Chair pads worn down and stained. "

"It was ok."

"We love this property. Close to everything downtown and very easy to get a taxi anywhere you want to go. Breakfast in the morning is amazing! Rooms are very spacious. Love the pool overlooking the water. Our only complaint is don’t get a room overlooking breakfast area if you don’t like noise. Walls are thin and the blanking of the dishes is a bit much. But the hotel was so nice to change rooms for us. All in all a wonderful place to stay. "

"Great selection of restaurants, some had music. Great hot tub, access to snorkeling, many amenities "

"Very nice clean pool, clean pathways beautiful views."