2/10 Terrible
angelica
Traveled with family
Nov 27, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave me a reservation at whiskey petes hotel, when I arrived to make my check in… they send me to the buffalo Hotel to do it….
When I arrived to buffalo hotel to check in…. They made it but told me I will not stay at Whiskey hotel, instead of that they send me to the Primm hotel… the receptionist told me they will give me my key at the front desk from Primm hotel….
When I and my husband arrived to Primm hotel… no one was at front desk .. I couldn’t go to my room because of the key….
After 20 minutes they send me security guard… and I thought they will give me my key…. Instead of that…. They put the guard open the door with a tool because they didn’t have the key for my room.
Adding this… they booked twice the same room so the guard open a room for someone else while they were inside sleeping… at the end.. they leave me in another room … very bad service, dirty place.. toilet was yellow color like if nobody cleaned for a long time….
Nothing to do at 2 am so I have to stay here… but never goona come back.
angelica
Stayed 1 night in Nov 2023