Find a Hotel in Westown

"Had some questions about parking and breakfast before booking, and instead of a customer service rep, the Hyatt service number I called got me connected to a high pressure, third party sales rep who wanted me to book through her even though she couldn't match the price I saw on Expedia. She wasn't knowledgeable about the amenities I had questions about, and kept trying to use scare tactics about hidden fees that the hotel would ask me for at check-in (they didn't). Hyatt needs to invest in having an actual customer service line. The noise level in the lobby was pretty high even with only a handful of people at the bar, and it echoes all the way up as the rooms on all floors overlook it in a courtyard-type layout. The suite door didn't block out the noise very well, so it was pretty annoying until 1-2 am. Other general areas like the hallways, walls, and elevators could have been cleaner. Went to breakfast in the morning before checkout, and the hostess was great. Really the only person who keeps the place going, though. She said the waiter would be coming soon, but they never did. Breakfast is self-serve except for drinks, so we were able to find someone and ask for something. Most of the clean dishes were visibly soiled, had to move 6 or 8 off the top of the stack to find one that was acceptable. Hot items were pretty soggy, and the pre-made waffles were not very warm. Couldn't find any ketchup or butter, so I skipped the oatmeal and ate my potatoes plain."

"Friendly staff and great location! Short walk to the train station (about 7 min.) and to UW Milwaukee Panther Arena. Starbucks located right in the hotel, as well as a few restaurants/bars for drinks and food. Overall, my room was nice minus finding a used washcloth in the shower (I took a photo of it) and tried calling down to the front desk but no one answered. I understand that it was later at night (around 12:30/1 am) but that is when I noticed it. The elevators were fast too- another plus!"

"Good location in downtown. Good hotel for the price."

"Breakfast was amazing, fresh and delicious, best breakfast I’ve had at a hotel stay! Parking is a nice idea, love the hotel entrance from the parking garage so you don’t have to go to the ground floor and walk around to get in. Parking prices are a little weird and if you lose you parking ticket your screwed! I feel like if you stay there you should get a parking pass to use. I feel like the website saying $20 a day is false advertising as you pay $6 and up every time you leave. There should be 1 price and a pass given as you book a stay should just be included! "

"Front desk and housekeeping were very professional and friendly. "

"Stayed 1 night. Staff was friendly and helpful. Parking was offered as valet— no issues. Our room was clean and comfortable. The bathroom does require attention in the shower area— areas of mold visible. We enjoyed the attached brewery- restaurant. Great beer, food, and cocktails. "