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"Requested early check-in and received confirmation via email. Called morning of to re-confirm and the early check-in request was never noted. Room was ... " More

By a verified traveler on Sun 03 Nov 2019

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Hotel Description

3.5-star hotel near Flagler College

In entertainment district

At this St. Augustine Historic District hotel, you'll be within a 5-minute walk of Flagler College and St. George Street. Castillo de San Marcos and Lightner Museum are also within half a mile (1 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like cooked-to-order breakfast and free self parking.

Free WiFi, flat-screen TVs

The 22 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and free bottled water. Other amenities include hair dryers, phones, and ironing boards.

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$219* Per night/room Nov 30 - Dec 1

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Cottage, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casablanca Inn on the Bay ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casablanca Inn on the Bay

Everyone (3) Couples (1) Family (1)
2 out of 5
Room #3 is cramped, with a poor air conditioning window unit in the bedroom. The wall paper is bulging and separating. Cleanliness was poor. A towel bar had been moved in the bathroom with ugly patching and no painting of the prior site. The bed was not very comfortable. Perhaps the other rooms are nice, but #3 was horrid.

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 16, 2021 by GM

We appreciate your feedback and apologize that you did not enjoy your stay. We are in the process of renovating the Inn room by room and trust that should you opt to give us another chance you will be more satisficed.

5 out of 5

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 26, 2021 by GM

Thank you for your feedback! We do hope to see you again soon!

4 out of 5

Posted by on Dec 5, 2019

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5 out of 5

Posted by on Dec 3, 2019

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3 out of 5
Requested early check-in and received confirmation via email. Called morning of to re-confirm and the early check-in request was never noted. Room was not ready until regular check-in time. Front desk staff was not very welcoming and overall off putting. Our housekeeper was very pleasant and welcoming though and did her best to quickly finish preparing the room for our early check-in. Parking was nearby which was convenient but loading/unloading of luggage was not as there is no real place to do so. There was construction in the Suite next to ours which made our balcony area unusable. The old/historic charm of the inn was one of its saving graces, and the location is unbeatable. Would not book another stay at Casablanca Inn.

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 4, 2019 by General Manager

Our guest's comfort is our top priority and it looks like we may have let you down a bit. While we do our best to accommodate guest requests for early check-in, it depends entirely on when the previous guests check out, typically 11 and our staff's ability to do a change over in the very brief 4 hours before check-in time. We have 22 unique rooms which makes it nearly impossible to shuffle guests to available or housekeeping-ready rooms. We do apologize for our construction, however you may not have realized that your balcony was a short walk away from that area overlooking the bay.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Casablanca Inn on the Bay also features coffee/tea in a common area and express check-out. Free self parking is available. This 3.5-star St. Augustine hotel is smoke free.

  • 22 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Coffee in lobby
  • Express check-out
  • Storage area for luggage
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby , Offsite parking reservations required

Transport

  • Parking: Free self parking

Room Amenities

Casablanca Inn on the Bay offers 22 accommodations with complimentary bottled water and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Guests are served free cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.

Casablanca Inn on the Bay has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 10:00 PM
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 10:00 PM
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 15 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 60 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casablanca On The St Augustine
  • Casablanca Inn on the Bay Hotel
  • Casablanca Inn on the Bay St. Augustine
  • Casablanca Inn on the Bay Hotel St. Augustine
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.