"Chose to stay at this hotel because close proximity to the National Parks Springfield Armory site. The hotel staff were great. They gave us local rest ... " More

By a verified traveler on Mon 10 Oct 2016

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Hotel Description

Hotel near MassMutual Center in West Springfield

In West Springfield

You'll find MassMutual Center and Josiah Day House within 3 miles (5 km) of this hotel. Eastern States Exposition and Quadrangle are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 53 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$77 per night

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Springfield West Inn ratings based on 18 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Springfield West Inn

Everyone (5) Family (2)
2 out of 5
It was very loud. Other customers yelling and loud tv. Breakfast was ok but dinning area was very dirty.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 6, 2019 by Best Western (West Springfield)

We're sorry for the unpleasant experience. Please give us another chance the next time you're in town :)

4 out of 5
One ice machine working, was never told it was on another floor.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 30, 2019 by Best Western (West Springfield)

We apologize for the inconvenience. We did have a sign put up on the ice machine that was Out of Order, which said to use the machine on the third floor. But we apologize for not having mentioned it during check-in. We hope everything else was good enough for you to give us another chance the next time you're in town! :)

4 out of 5
We were given a room that already had a guest in the room. This was very uncomfortable. We had to go back and get a different room. This should never happen

Posted by on Feb 26, 2019

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Comment from Hotel Management

Mar 30, 2019 by Best Western (West Springfield)

We're sorry you had to experience this. It's very rare that we come across such a situation, but due to human error, mistakes like these are very possible. We apologize for such an error having taken place at our establishment, but we hope everything else was up to par. We hope you give us another chance the next time you're in town :)

4 out of 5

October 2016 Stay

Pros: Cleanliness of rooms, comfortable, and nice continental breakfast.
Cons: N/A
Location: Our main destination was the Springfield Armory about 10 minute drive. There was a movie theater nearby and shops however we arrived late in evening.
Chose to stay at this hotel because close proximity to the National Parks Springfield Armory site. The hotel staff were great. They gave us local restuarant options that ended up being great. Rooms were well maintained and offered a comfortable night's rest without being too costly.

Posted by on Oct 10, 2016

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4 out of 5

Stayed at this hotel for a horseshow at the Big E

Chose this hotel based on price, as we were in town for a horseshow and not planning on spending much time at the hotel. Since changing from a Days Inn to a Best Western this hotel has improved greatly. Staff was very friendly and helpful, from the front desk to housekeeping to the breakfast server. The room was clean and quiet and conveniently had a refrigerator. The common areas appear updated as well. This is a great hotel for the traveler on a budget

Posted by , from Boston, MA on Jul 3, 2016

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3 out of 5

Weekend stay to visit Six Flags with family

Pros: It was newly remodeled
Cons: Management and staff-could be a little more friendly towards teenagers
The hotel was clean and comfortable. The management and staff seem to be very uncomfortable regarding children and young teenagers. This is really weird considering they are only four miles from a theme park. I would not bring my kids there the next time, I'll stay elsewhere

Posted by on Jul 27, 2015

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4 out of 5

Good

Was good stay rooms were clean and picked up every day ! The breakfast was not great but ok! Like the yogurt and make your own waffles ! Other stuff not great all in all worth the stay

Posted by on May 4, 2015

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3 out of 5

Not sure if we would go again

First evening OK, although a lot of the TV channels had no sound. We were very disappointed when we got back for second evening: used towels etc had been taken but no clean left, beds not made, no clean drinking cups left & trash cans not emptied. I did call front desk about towels & we were brought some. Wouldn't want this to happen to anyone else.

Posted by , from Belfast, Maine on Sep 7, 2013

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4 out of 5

incredibly honest hotel!!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
The staff was wonderful and very helpful. Room was good, we were not there for breakfast. The most impressive thing was, my son had a game a 7 am so we checked out very early, The next day he realized he had left his laptop AND his new headphones there. Called the hotel and they not only had them at the desk waiting for him, they refused to take any money for finding and holding them. What honesty!!!! Don't find that much any more. Thank you!

Posted by , from Erie, PA, USA on Oct 19, 2012

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4 out of 5

good value for family

Pros: Free breakfast, Free Internet
we are a family of 7 and had to find a place to stay in the springfield area. it was convenient to get to Springfield College from the hotel. because of our size, we had to book two rooms. both rooms were clean and while the hall smelled faintly of smoke, our non-smoking rooms smelled just fine! the breakfast was a very simple continental breakfast: cereal in packs, muffins, danish, bagels, coffee, juice & tea. exactly what you would expect. the outdoor pool was also clean and well maintained. overall a very good value for a large family.

Posted by , from Massachusetts, USA on Jul 18, 2012

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About the Best Western Springfield West Inn

Location 429 Riverdale Street, West Springfield, MA 01089

Property Features

Best Western Springfield West Inn offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. The business-friendly Best Western Springfield West Inn also features multilingual staff, laundry facilities, and an elevator (lift). Free self parking is available. This West Springfield hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • Built in 1989
  • Continental breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (38.2 km / 23.7 mi)
  • Train station: Springfield Union Station (7.9 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • Days Inn Hotel West Springfield
  • Days Inn West Springfield
  • Best Western Springfield West Inn
  • Best Western Springfield West
  • Days Inn West Springfield Hotel West Springfield
  • Days Inn West Springfield Ma

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.