Skip to main content
Beginning of main content

"The room was not cleaned well. Found a plastic milk bottle behind TV stand. Bathroom mat was dirty/dusty. " More

By a verified traveler on Sun 06 Jun 2021

Enter dates to see availability

Hotel Description

Enjoy the free WiFi at this West Springfield hotel

In West Springfield

Within 2 miles (3 km) of this West Springfield hotel, you'll find Josiah Day House and Westfield River. Baystate Medical Center and Eastern States Exposition are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a 24-hour gym on site, and a 24-hour front desk and express check-out are also provided.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$98* Per night/room Oct 23 - Oct 24

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Springfield West Inn ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Springfield West Inn

Everyone (9) Family (8)
5 out of 5

Posted by on Jun 16, 2022

Was this review helpful to you?
5 out of 5

Posted by on Aug 13, 2021

Was this review helpful to you?
4 out of 5
The room was not cleaned well. Found a plastic milk bottle behind TV stand. Bathroom mat was dirty/dusty.

Posted by on Jun 6, 2021

Was this review helpful to you?
2 out of 5
The room was not clean when we arrived. The bathroom had a dead bug on the floor. There was garbage in the trash can. When we were leaving, we saw a bedbug on one of the pillows. Very dissatisfied with this place.

Posted by , from Brooklyn, NY on Sep 27, 2020

Was this review helpful to you?
5 out of 5
Staff was excellent. made us feel at home. Room great and breakfast exceptional.

Posted by , from Geneseo, NY on Mar 3, 2020

Was this review helpful to you?
3 out of 5
Could not get any points with Best Western do to booking with Travelocity

Posted by on Sep 24, 2019

Was this review helpful to you?
4 out of 5

Posted by on Sep 21, 2019

Was this review helpful to you?
1 out of 5
We never got to stay here. The desk clerk was unable to read anything without a magnifying glass. He was incapable of running a credit card, and caused mine to lock due to multiple attempts. I don’t blame the clerk, he was clearly filling in. But, at two in the morning there’s not a good reason for having a poorly trained clerk on as your lone employee. We came close to having to sleep in our car. I shower up, but I’m betting they’re going to try to charge a no show fee. My advise: AVOID THIS PLACE LATE AT NIGHT.

Posted by on Aug 24, 2019

Was this review helpful to you?
5 out of 5

Posted by on Aug 4, 2019

Was this review helpful to you?
2 out of 5
It was very loud. Other customers yelling and loud tv. Breakfast was ok but dinning area was very dirty.

Posted by on Mar 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 6, 2019 by Best Western (West Springfield)

We're sorry for the unpleasant experience. Please give us another chance the next time you're in town :)

About the Best Western Springfield West Inn

Location 429 Riverdale Street, West Springfield, MA 01089

Renovations + Closures

The following facilities will be closed during the summer:

  • Swimming pool

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Springfield West Inn. Self parking is free. This West Springfield hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • Built in 1989
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (6.2 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Days Inn Hotel West Springfield
  • Days Inn West Springfield
  • Best Western Springfield West Inn
  • Best Western Springfield West
  • Days Inn West Springfield Hotel West Springfield
  • Days Inn West Springfield Ma
  • Best Western Springfield West
  • Best Western Springfield West Inn Hotel
  • Best Western Springfield West Inn West Springfield
  • Best Western Springfield West Inn Hotel West Springfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/West-Springfield-Hotels-Best-Western-Springfield-West-Inn.h14144-p2.Hotel-Reviews?rm1=a2&
There was an error importing /West-Springfield-Hotels-Best-Western-Springfield-West-Inn.h14144-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/West-Springfield-Hotels-Best-Western-Springfield-West-Inn.h14144-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.