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Best Western Springfield West Inn

2.5-star property
429 Riverdale Street, West Springfield, MA 1-855-201-7819

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3.4 out of 5
See all 17 Travelocity Reviews

"Staff was excellent. made us feel at home. Room great and breakfast exceptional. " More

By a verified traveler on Tue 03 Mar 2020

Points Of Interest

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Hotel Description

Hotel near Eastern States Exposition in West Springfield

In West Springfield

You'll find Eastern States Exposition and MassMutual Center within 3 miles (5 km) of this West Springfield hotel. Josiah Day House and Mercy Hospital are also within 3 miles (5 km).

Business services

This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, express check-out, and a computer station are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 53 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$81* Per night/room Mar 14 - Mar 15

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Springfield West Inn ratings based on 17 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Springfield West Inn

Everyone (7) Family (8)
2 out of 5
The room was not clean when we arrived. The bathroom had a dead bug on the floor. There was garbage in the trash can. When we were leaving, we saw a bedbug on one of the pillows. Very dissatisfied with this place.

Posted by , from Brooklyn, NY on Sep 27, 2020

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5 out of 5
Staff was excellent. made us feel at home. Room great and breakfast exceptional.

Posted by , from Geneseo, NY on Mar 3, 2020

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3 out of 5
Could not get any points with Best Western do to booking with Travelocity

Posted by on Sep 24, 2019

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4 out of 5

Posted by on Sep 21, 2019

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1 out of 5
We never got to stay here. The desk clerk was unable to read anything without a magnifying glass. He was incapable of running a credit card, and caused mine to lock due to multiple attempts. I don’t blame the clerk, he was clearly filling in. But, at two in the morning there’s not a good reason for having a poorly trained clerk on as your lone employee. We came close to having to sleep in our car. I shower up, but I’m betting they’re going to try to charge a no show fee. My advise: AVOID THIS PLACE LATE AT NIGHT.

Posted by on Aug 24, 2019

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5 out of 5

Posted by on Aug 4, 2019

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2 out of 5
It was very loud. Other customers yelling and loud tv. Breakfast was ok but dinning area was very dirty.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 6, 2019 by Best Western (West Springfield)

We're sorry for the unpleasant experience. Please give us another chance the next time you're in town :)

4 out of 5
One ice machine working, was never told it was on another floor.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 30, 2019 by Best Western (West Springfield)

We apologize for the inconvenience. We did have a sign put up on the ice machine that was Out of Order, which said to use the machine on the third floor. But we apologize for not having mentioned it during check-in. We hope everything else was good enough for you to give us another chance the next time you're in town! :)

4 out of 5
We were given a room that already had a guest in the room. This was very uncomfortable. We had to go back and get a different room. This should never happen

Posted by on Feb 26, 2019

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Comment from Hotel Management

Mar 30, 2019 by Best Western (West Springfield)

We're sorry you had to experience this. It's very rare that we come across such a situation, but due to human error, mistakes like these are very possible. We apologize for such an error having taken place at our establishment, but we hope everything else was up to par. We hope you give us another chance the next time you're in town :)

4 out of 5

October 2016 Stay

Pros: Cleanliness of rooms, comfortable, and nice continental breakfast.
Cons: N/A
Location: Our main destination was the Springfield Armory about 10 minute drive. There was a movie theater nearby and shops however we arrived late in evening.
Chose to stay at this hotel because close proximity to the National Parks Springfield Armory site. The hotel staff were great. They gave us local restuarant options that ended up being great. Rooms were well maintained and offered a comfortable night's rest without being too costly.

Posted by on Oct 10, 2016

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About the Best Western Springfield West Inn

Location 429 Riverdale Street, West Springfield, MA 01089

Renovations + Closures

The following facilities will be closed during the summer:

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Springfield West Inn offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Best Western Springfield West Inn also features multilingual staff, laundry facilities, and express check-out. Free self parking is available. This West Springfield hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • Built in 1989
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bradley Intl. Airport (BDL) (25.9 km / 16.1 mi)
  • Train station: Springfield Union Station (7.9 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Days Inn Hotel West Springfield
  • Days Inn West Springfield
  • Best Western Springfield West Inn
  • Best Western Springfield West
  • Days Inn West Springfield Hotel West Springfield
  • Days Inn West Springfield Ma
  • Best Western Springfield West
  • Best Western Springfield West Inn Hotel
  • Best Western Springfield West Inn West Springfield
  • Best Western Springfield West Inn Hotel West Springfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.