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4.3 out of 5

"This hotel sprang a $70 pet fee on us. For as expensive as this night was, the room was not worth it. Hotel is right by the railroad tracks and very h ... " More

By a verified traveler on Thu 29 Jun 2023

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Hotel Description

Enjoy 2 restaurants at this 3-star Springfield hotel

In Springfield

Your stay at this Springfield hotel places you within a 10-minute walk of Naismith Memorial Basketball Hall of Fame and Titanic Museum. MGM Springfield and Connecticut River are also within 2 miles (3 km).

Multiple dining options

This hotel features 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Room, 1 King Bed, Ocean View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max
$142* Per night/room Oct 5 - Oct 6

Standard Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn-Springfield, MA ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn-Springfield, MA

Everyone (14) Family (2)
3 out of 5
This hotel sprang a $70 pet fee on us. For as expensive as this night was, the room was not worth it. Hotel is right by the railroad tracks and very hard to get to.

Posted by on Jun 29, 2023

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Comment from Hotel Management

Jun 29, 2023 by Shane R.

Thank you for providing feedback about your stay with us. Please note the pet fee is a Hilton Brand standard for ALL properties, not just here at the Springfield Hilton Garden Inn. In addition, we are in the infant stages of our renovation and upgrades and are excited to welcome you back when completed so you could enjoy the new experience with us.

5 out of 5

Posted by on May 26, 2023

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Comment from Hotel Management

Jun 18, 2023 by Shane R.

Thank you for taking the time to provide feedback about your stay. Hope to have you back again in the future.

5 out of 5
NA

Posted by on May 7, 2023

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Comment from Hotel Management

May 7, 2023 by Shane R

Thank you for your feedback. We are happy you were pleased with your stay.

5 out of 5

Posted by , from STAMFORD on Mar 6, 2023

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Comment from Hotel Management

Apr 10, 2023 by Shane R

Hello Heidi, thank you for your positive feedback.

5 out of 5
Manager on duty was very friendly and welcoming. He also went out of his way to provide us with clean towels for swimming

Posted by , from Vernon on Aug 9, 2022

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Comment from Hotel Management

Aug 9, 2022 by Kurt Lookabaugh

We are happy to hear you enjoyed your time in the pool!

5 out of 5

Posted by on Dec 12, 2021

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4 out of 5

Posted by on Aug 16, 2021

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5 out of 5
Property is directly across from basketball hall of fame.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Sep 20, 2021 by Kurt Lookabaugh

We are very pleased you enjoyed your stay!

2 out of 5

Posted by on Jul 22, 2021

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5 out of 5

Posted by on Mar 20, 2021

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About the Hilton Garden Inn-Springfield, MA

Location 800 Hall of Fame Avenue, Springfield, MA 01115

Property Features

Hilton Garden Inn-Springfield, MA offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn-Springfield, MA. Free self parking is available.

  • 1 building
  • 143 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2002
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (3.3 km / 2 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn-Springfield, MA offers 143 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Great American Grill - This restaurant serves breakfast only.

Uno Chicago Grill - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0013222810

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0013222810. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0013222810
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately USD 11.95 per person
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Springfield
  • Hilton Garden Inn Springfield
  • Springfield Hilton Garden Inn
  • Hilton Garden Inn Springfield Hotel Springfield
  • Hilton Garden Inn Springfield Hotel
  • Hilton Garden Inn Springfield MA Hotel
  • Hilton Garden Inn Springfield MA
  • Hilton Garden Springfield, Ma
  • Hilton Garden Inn-Springfield, MA Hotel
  • Hilton Garden Inn-Springfield, MA Springfield
  • Hilton Garden Inn-Springfield, MA Hotel Springfield

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.