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4.5 out of 5

"I was pleasantly surprised. I had never heard of Candlewood Suites but for the price, it was quite nice. Comfortable rooms, very clean and some amenit ... " More

By a verified traveler on Sun 04 Jul 2021

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Hotel Description

Enjoy the indoor pool at this West Springfield hotel

Near the airport

You'll find Josiah Day House and Westfield River within 3 miles (5 km) of this hotel. Eastern States Exposition and Quadrangle are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, kitchens

The 71 soundproofed guestrooms offer free WiFi and DVD players. Well-equipped kitchens come with refrigerators, stovetops, microwaves, and dishwashers. Limited housekeeping is available.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$126* Per night/room Oct 25 - Oct 26

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites West Springfield, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Candlewood Suites West Springfield, an IHG Hotel

Everyone (1) Family (1)
5 out of 5
I was pleasantly surprised. I had never heard of Candlewood Suites but for the price, it was quite nice. Comfortable rooms, very clean and some amenities were 24 hours. The lobby desk is open 24 hours and that’s uncommon there’s days. The service was excellent. I would stay again and will search for Candlewood when I travel!

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 13, 2021 by Hotel Staff

Thank you for your kind words, we look forward to seeing you again!

5 out of 5
It was awesome well do it agsin the pool was nice coffee was good

Posted by , from courtney on Mar 31, 2015

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Comment from Hotel Management

Feb 13, 2019 by Management

We thank you for your positive feedback!! We hope to see you again real soon!!

2 out of 5

Not for a family

Pros: Close restaurants
Maybe we were there at a bad time but some of the laundry equipment didn't work, the elevator stopped at one point and soe of the staff were dismissive.

Posted by , from FL on Jul 17, 2012

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5 out of 5

All the comforts of home!

I stay at the Candlewoods Suites when I have Buisness in the area. The staff knows me when I come to register. They are very friendly and helpful. The rooms are spotless and the bed is very comfortable. I feel very safe here. I especially like the set up in the room. I can work at the desk and enjoy TV at the same time.

Posted by on Mar 6, 2009

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5 out of 5

All the comforts of home!

I stay at the Candlewoods Suites when I have Buisness in the area. The staff knows me when I come to register. They are very friendly and helpful. The rooms are spotless and the bed is very comfortable. I feel very safe here. I especially like the set up in the room. I can work at the desk and enjoy TV at the same time.

Posted by on Mar 6, 2009

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5 out of 5

West Springfield

I have come to W. Springfield many times for events at the Eastern States Fair Grounds and this hotel is the finest in W. Spfld. Brand new with in house convience store, free laundry, gym, in room DVD player with complimentary library of 75+ DVDs, and even some popcorn to go along with the movie."

Posted by on Mar 2, 2007

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About the Candlewood Suites West Springfield, an IHG Hotel

Location 572 Riverdale St, West Springfield, MA 01089

Renovations + Closures

The following facilities or services will be unavailable from April 1 2021 to December 31 2021 (dates subject to change):

  • Spa tub
  • Swimming pool

Property Features

Candlewood Suites West Springfield, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a coffee shop/café, there's a snack bar/deli on site. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Lockers available

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Springfield Union Station (4.7 km / 2.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Candlewood Suites West Springfield, an IHG Hotel offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekdays only)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0000503250

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0000503250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0000503250
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Hotel West Springfield
  • Candlewood Suites West Springfield
  • West Springfield Candlewood Suites
  • Candlewood Hotel West Springfield
  • Candlewood Suites West Springfield Hotel
  • Candlewood West Springfield
  • Candlewood Suites West Springfield
  • Candlewood Suites West Springfield, an IHG Hotel Hotel

You should know

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.