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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel near Big E in West Springfield

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Exterior
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Desk, blackout drapes, soundproofing, iron/ironing board
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪13 min walk‬
  • MGM Springfield
    ‪4 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪5 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(40 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(28 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

West Springfield

Near the airport.Within a 10-minute walk of the hotel, you'll find Q Pin 2's and Connecticut River. Big E and Veterans Field are also within 2 miles (3 km).

What's nearby

  • Big E - 13 min walk - 0.7 miles
  • Baystate Medical Center - 4 min drive - 2.4 miles
  • MGM Springfield - 4 min drive - 3.1 miles
  • Eastern States Exposition - 4 min drive - 2.9 miles
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 3.3 miles

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near Big E in West Springfield
Candlewood Suites West Springfield by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business center.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield by IHG. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Lockers available
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

Languages

English, Spanish

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3.8 out of 5, Good, 840 reviews
$110 nightly
The price is $126
Aug 3 - Aug 4
Total includes taxes and fees
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Property amenities

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0000503250. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

How close is Candlewood Suites West Springfield by IHG to the airport?

Candlewood Suites West Springfield by IHG is 13.6 mi (27-min drive) away from the Westfield, MA (BAF-Barnes Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Jul 10, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on Aug 3, 2025 start from $79.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Candlewood Suites West Springfield by IHG have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites West Springfield by IHG.

How close is Candlewood Suites West Springfield by IHG to the beach?

This hotel is 13.4 mi (25-min drive) from Babbs Beach and 13.7 mi (18-min drive) from Haviland Pond Beach. Don't forget your sunscreen!

Does Candlewood Suites West Springfield by IHG offer free breakfast?

Candlewood Suites West Springfield by IHG does not offer free breakfast.

Is there a casino at Candlewood Suites West Springfield by IHG?

No, there is no casino at this hotel, but MGM Springfield (5-min drive) is nearby.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Candlewood Suites West Springfield by IHG?

This hotel offers free self parking.

Does Candlewood Suites West Springfield by IHG have a pool?

Candlewood Suites West Springfield by IHG features an indoor pool. Guests can enjoy pool access from 10:00 AM to 9:00 PM.

Does Candlewood Suites West Springfield by IHG have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites West Springfield by IHG to downtown West Springfield?

Candlewood Suites West Springfield by IHG is 1.2 mi away from West Springfield.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 353 out of 728 reviews
Rating 8 - Good. 217 out of 728 reviews
Rating 6 - Okay. 89 out of 728 reviews
Rating 4 - Poor. 42 out of 728 reviews
Rating 2 - Terrible. 27 out of 728 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable and the room and bathroom was a good size.
Stayed 1 night in Mar 2025

2/10 Terrible

John

Business traveler
Disliked: Amenities
Expedia booked me for 2 nights. When we arrived, we were told there was “a glitch” in their system and that we did not have a room for the night. They did nothing to help remedy the situation and told us to talk to Expedia about a refund.
Stayed 2 nights in Apr 2025

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Margaet

Stayed 1 night in Mar 2025

6/10 Okay

JoAnna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jerell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexis

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms clean and great hot tub and pool
Stayed 2 nights in Jan 2025

4/10 Poor

Edward

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was ok. I would definitely go back when ever in West Springfield
Stayed 9 nights in Mar 2025

10/10 Excellent

Germariluz

Liked: Amenities, property conditions & facilities
Had a great stay! It had everything needed for a short or long stay. The room and areas were clean. The only thing I wish it had is a smart tv or some sort of option to rent/buy movies. There was basic cable available though. Not a deal breaker necessarily. The bed was the most comfortable! I’d recommend this stay.
Stayed 1 night in Mar 2025

8/10 Good

Leah

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Francia

Liked: Cleanliness, amenities
Room was beautiful sleeped well,thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Samary

Stayed 8 nights in Jan 2025

10/10 Excellent

carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
Stayed 2 nights in Feb 2025

2/10 Terrible

Gabriel

Stayed 1 night in Feb 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Vivian

Stayed 7 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location near the Eastern States Exposition

Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.
Stayed 2 nights in Feb 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
Stayed 1 night in Feb 2025