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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel near Big E in West Springfield

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Indoor pool
Exterior
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Gazebo

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Parking included

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Big E
    ‪13 min walk‬
  • Place, Eastern States Exposition
    ‪4 min drive‬
  • Place, MGM Springfield
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

West Springfield

Near the airport.Within a 10-minute walk of the hotel, you'll find Q Pin 2's and Connecticut River. Big E and Majestic Theatre are also within 2 miles (3 km).

What's nearby

  • Big E - 13 min walk - 0.7 miles
  • Baystate Medical Center - 4 min drive - 2.4 miles
  • Eastern States Exposition - 4 min drive - 2.9 miles
  • MGM Springfield - 4 min drive - 3.1 miles
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 3.3 miles

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Chili's Grill & Bar - ‬20 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near Big E in West Springfield
Candlewood Suites West Springfield by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business center.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield by IHG. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Lockers available
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

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  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, 1,295 reviews
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Nov 11 - Nov 12
Total with taxes and fees
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Property amenities

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0000503250. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

How close is Candlewood Suites West Springfield by IHG to the airport?

Candlewood Suites West Springfield by IHG is 13.6 mi (27-min drive) away from the Westfield, MA (BAF-Barnes Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Oct 19, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on Oct 30, 2025 start from $112.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Candlewood Suites West Springfield by IHG have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites West Springfield by IHG.

How close is Candlewood Suites West Springfield by IHG to the beach?

This hotel is 13.4 mi (25-min drive) from Babbs Beach and 13.7 mi (18-min drive) from Haviland Pond Beach. Don't forget your sunscreen!

Does Candlewood Suites West Springfield by IHG offer free breakfast?

Candlewood Suites West Springfield by IHG does not offer free breakfast.

Is there a casino at Candlewood Suites West Springfield by IHG?

No, there is no casino at this hotel, but MGM Springfield (5-min drive) is nearby.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Candlewood Suites West Springfield by IHG?

This hotel offers free self parking.

Does Candlewood Suites West Springfield by IHG have a pool?

Candlewood Suites West Springfield by IHG features an indoor pool. Guests can enjoy pool access from 10:00 AM to 9:00 PM.

Does Candlewood Suites West Springfield by IHG have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites West Springfield by IHG to downtown West Springfield?

Candlewood Suites West Springfield by IHG is 1.2 mi away from West Springfield.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 380 out of 772 reviews
Rating 8 - Good. 225 out of 772 reviews
Rating 6 - Okay. 91 out of 772 reviews
Rating 4 - Poor. 46 out of 772 reviews
Rating 2 - Terrible. 30 out of 772 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lindsey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Food splattered on door and hand rail in bathroom along with the wall in the bedroom. Bathroom has soap stains Cheap vibes but a place to sleep
Stayed 2 nights in Jul 2025

10/10 Excellent

Cassidy

Stayed 1 night in Jul 2025

8/10 Good

Mariela

Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kristin

Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service
A bit older facilities but otherwise meets all the basic needs and is easy on and off the 91 highway
Stayed 1 night in Jun 2025

10/10 Excellent

Marylou

Stayed 2 nights in Jun 2025

10/10 Excellent

Garold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Easy access.
Stayed 1 night in Jun 2025

4/10 Poor

Robert

Stayed 2 nights in Jun 2025

4/10 Poor

Norma

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
Stayed 2 nights in Jun 2025

8/10 Good

Marsha

Business traveler
Liked: Cleanliness, amenities
Spacious and clean room
Stayed 1 night in Jun 2025

4/10 Poor

Justin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

6/10 Okay

Rodger

Traveled with family
Disliked: Amenities, property conditions & facilities
It needs to be remodeled.
Stayed 1 night in Jun 2025

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stayed one night for work but for the price you can’t beat this place. A little dated but clean and comfortable. I will definitely stay again if I’m working in the area.
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stayed 1 night in May 2025

2/10 Terrible

Bryan

Stayed 1 night in May 2025

10/10 Excellent

salena, tampa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Gloven

Stayed 1 night in May 2025

10/10 Excellent

Kip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Jessica

Traveled with family and small children
I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
Stayed 2 nights in May 2025