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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel near Big E in West Springfield

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Indoor pool
Gazebo
Exterior
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Hot Tub
  • Pool
  • Pet friendly
  • Gym
  • Parking included

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪13 min walk‬
  • Eastern States Exposition
    ‪4 min drive‬
  • MGM Springfield
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

West Springfield

Near the airport.Within a 10-minute walk of the hotel, you'll find Q Pin 2's and Connecticut River. Big E and Majestic Theatre are also within 2 miles (3 km).

What's nearby

  • Big E - 13 min walk - 0.7 miles
  • Baystate Medical Center - 4 min drive - 2.4 miles
  • Eastern States Exposition - 4 min drive - 2.9 miles
  • MGM Springfield - 4 min drive - 3.1 miles
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 3.3 miles

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Pride - ‬3 min drive
  • ‪Cumberland Farms - ‬2 min drive
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Chili's Grill & Bar - ‬20 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near Big E in West Springfield
Candlewood Suites West Springfield by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business center.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield by IHG. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Lockers available
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

Languages

English, Spanish

Similar properties

Indoor pool

Comfort Inn & Suites West Springfield

  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 860 reviews
$110 nightly
The price is $126
Sep 1 - Sep 2
Total with taxes and fees
Comfort Inn & Suites West Springfield

Property amenities

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0000503250. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

How close is Candlewood Suites West Springfield by IHG to the airport?

Candlewood Suites West Springfield by IHG is 13.6 mi (27-min drive) away from the Westfield, MA (BAF-Barnes Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Aug 25, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on Sep 1, 2025 start from $103.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Candlewood Suites West Springfield by IHG have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites West Springfield by IHG.

How close is Candlewood Suites West Springfield by IHG to the beach?

This hotel is 13.4 mi (25-min drive) from Babbs Beach and 13.7 mi (18-min drive) from Haviland Pond Beach. Don't forget your sunscreen!

Does Candlewood Suites West Springfield by IHG offer free breakfast?

Candlewood Suites West Springfield by IHG does not offer free breakfast.

Is there a casino at Candlewood Suites West Springfield by IHG?

No, there is no casino at this hotel, but MGM Springfield (5-min drive) is nearby.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Candlewood Suites West Springfield by IHG?

This hotel offers free self parking.

Does Candlewood Suites West Springfield by IHG have a pool?

Candlewood Suites West Springfield by IHG features an indoor pool. Guests can enjoy pool access from 10:00 AM to 9:00 PM.

Does Candlewood Suites West Springfield by IHG have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites West Springfield by IHG to downtown West Springfield?

Candlewood Suites West Springfield by IHG is 1.2 mi away from West Springfield.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 363 out of 746 reviews
Rating 8 - Good. 219 out of 746 reviews
Rating 6 - Okay. 91 out of 746 reviews
Rating 4 - Poor. 45 out of 746 reviews
Rating 2 - Terrible. 28 out of 746 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

R A, Arvada

Traveled with partner
Liked: Cleanliness
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
Stayed 4 nights in May 2025

6/10 Okay

Felix

Traveled with family and small children
Disliked: Amenities
Just didn’t like that there was no breakfast on site gym equipment was down
Stayed 3 nights in Apr 2025

10/10 Excellent

Leyda I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yo Pase Mi Cumpleaños Ahi y Me Encantó
Stayed 3 nights in May 2025

6/10 Okay

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
No meeting place, the rooms are outdated. Smells of cheap laundry detergent, no air filtration.
Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

Great amenities
Stayed 6 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Stayed 2 nights in May 2025

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Average Hotel with Friendly Staff

Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
Stayed 1 night in May 2025

10/10 Excellent

Sydney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The pool had so much chlorine in it you could smell from the outside doors. It made my eyes burn just sitting in the pool area for 5 minutes. Ended up leaving it was so bad. The elevator was needing work a sign said, good thing I had some visitors because I have a bad back and have issues with stairs. I was on the 3rd Fl. My guest had to go get me food and bring it up. It was inconvenient for them. I was in my room for the night. They just said they’d help me with my bags in the morning if it wasn’t fix, someone was coming. He asked if I could change rooms. She didn’t say anything back just about helping with bags.
Stayed 1 night in May 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Lucy

Stayed 1 night in Feb 2025

8/10 Good

Marcial

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away
Stayed 1 night in Mar 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Karen

Stayed 5 nights in Apr 2025

8/10 Good

Roxanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean ..comfortable and close to highway..affordable
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Stayed 2 nights in Apr 2025

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Overall it was good
Stayed 3 nights in Apr 2025

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Rugs are nasty
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!This is gonna always be my go to for a stay from now on.My grandaughter and i loved it and the staff was great
Stayed 1 night in Apr 2025

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible service

I was kicked out because my one year old was walking on the floor and the employee at the desk claimed that he was making too much noise and that the person below me made a noise complaint when I went down stairs no one was below me the front door where the lobby is was directly below my room the woman at the front desk was ride and disrespectful and discriminatory towards my child. Also the employee at the desk had me wait u til she finished her personal phone call before she checked me in. She refused to giver her name so that I could properly make a report about my experience.
Stayed 1 night in Apr 2025

6/10 Okay

Kenneth R

There always room for improvement such as someone covering the front desk at all times. Nice to have free laundry available but the dryers takes about three times to dry your cloths. Hot tub was nice, pool was cool. Staff was friendly.
Stayed 7 nights in Apr 2025

8/10 Good

Iglesia

Stayed 1 night in Apr 2025