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"Bed was good . No people staying . No breakfast made . Hotel clerk told us Travelocity would not except a emergency cancellation . THANKS TRAVELOCI ... " More

By a verified traveler on Mon 22 Apr 2019

Hotel Description

Victorian hotel near Eastern States Exposition

In entertainment district

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Eastern States Exposition and within 2 miles (3 km) of MassMutual Center. MGM Springfield and Naismith Memorial Basketball Hall of Fame are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center, conference center, and conference space. A library, express check-out, and a computer station are also on offer.

Comfy beds, flat-screen TVs

The 48 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and hair dryers.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$82* Per night/room Mar 8 - Mar 9

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Regency Inn & Suites ratings based on 7 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Regency Inn & Suites

Everyone (4) Business (1) Couples (1) Family (1)
1 out of 5
Very nasty dirty place , the guy at the desk didn’t say a word to us he was on the phone with India. We pretty much checked our selfs in. There was mold on the ceiling in the bathroom.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by General Manager

What you have described is a poor reflection of the standards we hold ourselves to, and we cannot apologize enough. Rest assured that your voice has been heard, and action will be taken promptly to ensure that our goals and values in hospitality are upheld. Please, forgive us and allow us to make this up to you in the future.

3 out of 5
Bed was good . No people staying . No breakfast made . Hotel clerk told us Travelocity would not except a emergency cancellation . THANKS TRAVELOCITY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by on Apr 22, 2019

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1 out of 5
The staff was extremely nice and accommodating. The keys didn’t work for the first room they had given us. They gave us a different room so we wouldn’t have to wait while they figured out why, which was wonderful. The rooms were in need of some tlc and updating. My spouse and I felt uncomfortable in the area that the hotel was in as well. I would suggest the hotel maybe make guest aware that as well

Posted by on Aug 26, 2018

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1 out of 5

Owner is dishonest, DO NOT STAY HERE!!

Pros: nothing
Cons: Honest ownership
My family reserved a room at this hotel. We checked in, carried our bags to our room, and continued to unload our car. We had one extra child than listed on the online checkin- the owner stated we had too many people (2 adults, 3 children - occupancy listed on our receipt) and could not stay. We loaded our car and left, telling him to cancel our reservation. He had every right to say we could not stay because of the number of people in our party, but he should have then cancelled our reservation and refunded our $$. He did NOT refund our charges, and when contacted, he lied to Travelocity, telling multiple stories as to why he would not refund. First he said we never showed, then he said we were offered another room which was not true. He refused to refund our $$ and LIED about it. Do not stay in a place that is run by dishonest people!!!

Posted by , from Maryland on Aug 4, 2017

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4 out of 5

Nice Hotel

The hotel was very clean and the staff were very curtious! The bed was very comfy and the room was pretty large. Continental breakfast with waffles, cereal, and bagels! The one downside was that there was no elevator, but the attendant at the desk offered to carry my bags upstairs. Very convenient to Springfield downtown area.

Posted by on Mar 26, 2017

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3 out of 5

Big E

We would definitely stay here if we were going to the Big E again. It's right across the street! The staff was genuinely nice, there were complimentary meals, breakfast and dinner. A buffet dinner was served at about 8:30 - 9 till 10-10:30. Interesting selection, and good. This was actually practical as the Fair stays open till 10 pm. There is an exercise room, but the pool was not up and running, the snack/soda machine was down, and there was no phone in the room to call down to the front desk. Our ac was noisy, but they put in a new one as soon as it was available. The room was clean with plenty of room, including the bathroom. The plusses far out way the negatives, and not having to use your car to get to the fair was fabulous.

Posted by on Sep 25, 2016

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2 out of 5

At least was great location

Pros: Location, location, location. Directly across the street from a wedding related venue. Also across the street from the BIG E exposition grounds.
Directly across the street from the venue. Toilet bowl leaked at every flush. Had to remove the lid to stop the noise. WIFI message said connected, no internet. Staff insisted it was working. Furnishings were odd. Example, 2 full beds, one was at least 6 inches taller then the other, Mix and match decor.

Posted by , from Nashua on Jun 15, 2016

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Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 800 square feet (74 square meters) and includes a conference center. A library, tour/ticket assistance, and express check-out are also featured at the business-friendly Regency Inn & Suites. Limited free parking is available on a first-come, first-served basis. This Victorian West Springfield hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 2 levels
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Library
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave


Available in some public areas: Free WiFi


Long-term parking (surcharge) , Free self parking , Parking (limited spaces) , Free parking nearby , Offsite parking reservations required


  • Airport: Bradley Intl. Airport (BDL) (21.7 km / 13.5 mi)
  • Train station: Springfield Union Station (3.6 km / 2.3 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Regency Inn & Suites offers 48 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast on weekends from 7:30 AM and 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Casino nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0008033250

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0008033250. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0008033250
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours


Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 48.00 for adults, USD 12.00 and USD 48.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Regency Inn West Springfield
  • Regency West Springfield
  • Regency Inn & Suites Hotel
  • Regency Inn & Suites West Springfield
  • Regency Inn & Suites Hotel West Springfield

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.