"Bed was good . No people staying . No breakfast made . Hotel clerk told us Travelocity would not except a emergency cancellation . THANKS TRAVELOCI ... " More
In entertainment district
With a stay at this well-placed hotel, you'll be half a mile (1 km) from Eastern States Exposition and within 2 miles (3 km) of MassMutual Center. MGM Springfield and Naismith Memorial Basketball Hall of Fame are also within 3 miles (5 km).
Business services
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center, conference center, and conference space. A library, express check-out, and a computer station are also on offer.
Comfy beds, flat-screen TVs
The 48 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and hair dryers.
Nov 21, 2019 by General Manager
What you have described is a poor reflection of the standards we hold ourselves to, and we cannot apologize enough. Rest assured that your voice has been heard, and action will be taken promptly to ensure that our goals and values in hospitality are upheld. Please, forgive us and allow us to make this up to you in the future.
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 800 square feet (74 square meters) and includes a conference center. A library, tour/ticket assistance, and express check-out are also featured at the business-friendly Regency Inn & Suites. Limited free parking is available on a first-come, first-served basis. This Victorian West Springfield hotel is smoke free.
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Free self parking , Parking (limited spaces) , Free parking nearby , Offsite parking reservations required
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast on weekends from 7:30 AM and 9:30 AM.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The tax ID number is C0008033250. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.