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4.3 out of 5

"Carpeting dirty. Furniture old and shak y when you sat on it. Didnt get housekeeping the first day even tbough we requested it.Didnt have washcloths. ... " More

By a verified traveler on Sat 25 Sep 2021

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Hotel Description

Hotel near Holyoke Mall in West Springfield

In West Springfield

At this West Springfield hotel, you'll be within 3 miles (5 km) of Holyoke Mall and 6 miles (10 km) of Eastern States Exposition. MassMutual Center and MGM Springfield are also within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 125 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Microwaves, room service, and coffee/tea makers are also available.

1King study sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$132* Per night/room Jun 12 - Jun 13

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hampton Inn West Springfield ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn West Springfield

Everyone (8) Couples (3) Family (8)
4 out of 5
Carpeting dirty. Furniture old and shak y when you sat on it. Didnt get housekeeping the first day even tbough we requested it.Didnt have washcloths. Had to call for them. Remote didnt work.

Posted by on Sep 25, 2021

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5 out of 5
The room was clean and ready for us to have a good night sleep.

Posted by on Aug 29, 2021

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4 out of 5
The staff really is amazing. Any requests were immediately satisfied.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Aug 11, 2021 by KB

Thank you very much for your feedback , we are delighted to learn that you have enjoyed tour stay with us Looking forward to welcoming you back in the future Thank you

4 out of 5
Overall it was a great stay. We were in town for a weekend trip to Six Flags. The room was clean, though a bit tiny and every time the AC went on there was a kind of wet dog smell. The “covid breakfast” which was behind the check in counter, included both hot and cold items left more to be desired. The cheese omelette we had Saturday was kinda gross, but the cheese and sausage wrap on Sunday was much better. Other options included yogurt, prepackaged hard boiled eggs, cold cereal, fruit or toaster strudel. The pool was open during our stay and it was clean and the pool area was welcoming with lounge chairs and patio tables. The staff was friendly and personable. Besides that, the hotel is situated in an area with restaurants and stores within walking distance. Our first night there we walked over to Longhorn and it was about a 3 minute walk. Six Flags is a short 8 miles/18 minutes away. We were happy with our stay and would stay here again!

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 21, 2021 by KB

Thank you very much for your feedback , we have noted down your comments and we will taking immediate actions for immediate rectification Looking forward to welcoming you again in the future Thank you

5 out of 5
Good hotel very clean 👌

Posted by on May 9, 2021

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Comment from Hotel Management

May 12, 2021 by KB

Thank you very much for your feedback, we are delighted that you have enjoyed your stay with us. Looking forward to welcoming you back in the future Thank you

5 out of 5
Convenient, clean, safe. Quiet, close to the highway.

Posted by on Feb 11, 2021

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Comment from Hotel Management

Feb 21, 2021 by KB

Thank you very much for your feedback , we are delighted that you have enjoyed your stay with us Looking forward to welcoming you back in the future Thank you

5 out of 5

Posted by on Nov 2, 2020

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Comment from Hotel Management

Nov 3, 2020 by KB

Thank you very much for staying with us , we are happy that you have enjoyed your stay with us looking forward to welcoming you back in the future Thank you

5 out of 5

Posted by on Aug 14, 2020

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Comment from Hotel Management

Aug 21, 2020 by KB

Thank you very much for your stay with us and we are delighted that you enjoyed your stay with us see you again in the future

3 out of 5
We where in a no smoking room and apparently someone with in the hall or another room was smoking and it came into our room. Not happy about that.

Posted by , from Chittenango. NY on Jul 31, 2020

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Comment from Hotel Management

Aug 22, 2020 by KB

Thank you very much for your feedback, and we are really sorry for any inconvenience incurred during your stay with us, rest assured that this is not our known standards that we always strive to maintain, additional measures and actions are now in place to avoid such incidents in the future Thank you

5 out of 5
Great staff and service I had left one hotel that night as it was an awful place so I was beyond happy with this kne

Posted by on Nov 16, 2019

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About the Hampton Inn West Springfield

Location 1011 Riverdale St, West Springfield, MA 01089

Property Features

Hampton Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Hampton Inn West Springfield also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This West Springfield hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 4 levels
  • Built in 1989
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (5.6 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0001873250

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0001873250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0001873250
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Hotel West Springfield
  • Hampton Inn West Springfield
  • West Springfield Hampton Inn
  • Hampton Inn West Springfield Hotel West Springfield
  • Hampton Inn West Springfield Hotel
  • Hampton Inn West Springfield Hotel
  • Hampton Inn West Springfield West Springfield
  • Hampton Inn West Springfield Hotel West Springfield

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.