Skip to main content
Beginning of main content

"it was very nice and clean. the customer service wasn’t that good " More

By a verified traveler on Tue 02 Jun 2020

Enter dates to see availability

Hotel Description

Enjoy the indoor pool at this West Springfield hotel

In West Springfield

You'll find Holyoke Mall and Josiah Day House within 3 miles (5 km) of this hotel. Westfield River and Baystate Medical Center are also within 6 miles (10 km).

Indoor pool

This hotel features an indoor pool and a spa tub. Guests will appreciate free perks like free self parking and WiFi in public areas. A lobby fireplace, dry cleaning, and laundry facilities are also on offer.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 75 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include pillowtop beds, coffee/tea makers, and free newspapers.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Nov 9 - Nov 10

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Inn & Suites ratings based on 13 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn & Suites

Everyone (5) Family (3)
5 out of 5

Posted by on May 18, 2021

Was this review helpful to you?
Comment from Hotel Management

May 30, 2021 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

3 out of 5
it was very nice and clean. the customer service wasn’t that good

Posted by on Jun 2, 2020

Was this review helpful to you?
Comment from Hotel Management

Jun 4, 2020 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

3 out of 5
Fine for the cost. Didn't really expect much and other than the super nice staff, it was average.

Posted by on Oct 21, 2019

Was this review helpful to you?
Comment from Hotel Management

Oct 21, 2019 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

5 out of 5
Good hggggggggg hhhhhhhhhhh hhggff hhhgggffbvhggggvvvvcccccccvcvvvvccccccccfg

Posted by on Oct 6, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 21, 2019 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

3 out of 5

Posted by on Aug 13, 2019

Was this review helpful to you?
Comment from Hotel Management

Sep 1, 2019 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

5 out of 5
plenty of dining options within close proximity; property comfortable; not very strict enforcement of non-smoking policy.

Posted by on Jun 7, 2019

Was this review helpful to you?
4 out of 5

Posted by on May 12, 2019

Was this review helpful to you?
2 out of 5
The bathroom was dirty. Someone had been sick in the floor in the room& it had not been cleaned up . Floor was dirty.

Posted by on Oct 14, 2018

Was this review helpful to you?
5 out of 5

Nice Hotel

Pros: The friendly staff. The location. The room. The breakfast. It fit our needs.
Cons: The sofa bed mattress is in need of a replacement
Location: The hotel is tucked into an industrial area, but very near are tons of restaurants and shopping you could want. Right off the highway. Great location.
We had a lovely stay at this hotel. The staff was wonderful. Very friendly and accommodating. The room was nice and comfortable. We stayed in one of the suites with 3 adults and it was spacious and perfect for our needs. The mattress on the pull out sofa was a bit old, but it worked. The hot breakfast offered every morning had a great variety and was good quality. We would stay here again if in the area. We did not use the pool or the gym, so I do not now anything about them. They looked nice.

Posted by , from Port St John, FL on Jul 11, 2016

Was this review helpful to you?
Comment from Hotel Management

Jul 14, 2016 by Mark H, General Manager

Thank you Aimee for your wonderful review. It is so great to hear we are achieving our goal in providing a great facility with outstanding service. It was also nice of you to mention our location being near many fun restaurants and shops. Please don't make us wait too long to see you again!

4 out of 5

We felt comfortable staying here.

Pros: Free breakfast, Free Internet, Quiet, pool and hot tub
We enjoyed our stay here. We loved the pool and the hot tub. thoe room was clean and quiet. The beds were very comfortable. I would stay here again and would recomend this hotel to my friends.

Posted by , from Seabrook, NH, USA on Jul 5, 2012

Was this review helpful to you?

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn & Suites offers its guests an indoor pool and a spa tub. WiFi is free in public spaces. Comfort Inn & Suites also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This West Springfield hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Springfield Union Station (7.4 km / 4.6 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0008023250

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0008023250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0008023250
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Comfort Inn West Springfield
  • Comfort West Springfield
  • Comfort Inn Suites
  • Comfort Inn & Suites Hotel
  • Comfort Inn & Suites West Springfield
  • Comfort Inn & Suites Hotel West Springfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/West-Springfield-Hotels-Comfort-Inn-&-Suites.h50480-p2.Hotel-Reviews?rm1=a2&
There was an error importing /West-Springfield-Hotels-Comfort-Inn-&-Suites.h50480-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/West-Springfield-Hotels-Comfort-Inn-&-Suites.h50480-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.