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Comfort Inn & Suites West Springfield

2.5 star property
Hotel near Big E in West Springfield

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Fridge, microwave, coffee/tea maker
Lobby sitting area
Exterior
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Baystate Medical Center
    ‪3 min drive‬
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪5 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(34 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(17 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

West Springfield

In West Springfield .You'll be within half a mile (1 km) of Olympia Ice Center and 2 miles (3 km) of Connecticut River with a stay here. Q Pin 2's and Big E are also within 3 miles (5 km).

What's nearby

  • Olympia Ice Center - 2 min walk - 0.1 miles
  • Baystate Medical Center - 3 min drive - 2.2 miles
  • Big E - 3 min drive - 2.0 miles
  • MGM Springfield - 5 min drive - 4.4 miles
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 4.6 miles

Getting around

  • Springfield Union Station - 16 min drive
  • Bradley Intl. Airport (BDL) - 36 min drive

Restaurants

  • ‪Dunkin' - ‬5 min drive
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Olive Garden - ‬19 min walk
  • ‪Panera Bread - ‬3 min drive

About this property

Comfort Inn & Suites West Springfield

Hotel near Big E in West Springfield
Comfort Inn & Suites West Springfield offers its guests an indoor pool and a hot tub. WiFi is free in public spaces. Comfort Inn & Suites West Springfield also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 75 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
Comfort Inn & Suites West Springfield offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Check-in/check-out kiosk

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.5 out of 5, Good, 1,004 reviews
$93 nightly
The price is $106
Sep 7 - Sep 8
Total with taxes and fees
Quality Inn West Springfield

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0008023250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

How close is Comfort Inn & Suites West Springfield to the airport?

Comfort Inn & Suites West Springfield is 11.5 mi (30-min drive) away from the Westfield, MA (BAF-Barnes Municipal) airport, the closest popular airport to the property.

Does Comfort Inn & Suites West Springfield have an airport shuttle?

Airport shuttle services are not available at Comfort Inn & Suites West Springfield.

How close is Comfort Inn & Suites West Springfield to the beach?

This hotel is 12.8 mi (23-min drive) from Haviland Pond Beach and 18.1 mi (34-min drive) from Babbs Beach. Don't forget your sunscreen!

Does Comfort Inn & Suites West Springfield offer free breakfast?

Comfort Inn & Suites West Springfield does not offer free breakfast.

Is there a casino at Comfort Inn & Suites West Springfield?

No, there is no casino at this hotel, but MGM Springfield (8-min drive) is nearby.

What time is check-in at Comfort Inn & Suites West Springfield?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Comfort Inn & Suites West Springfield?

This hotel offers free self parking.

Does Comfort Inn & Suites West Springfield have a pool?

Comfort Inn & Suites West Springfield features an indoor pool.

Does Comfort Inn & Suites West Springfield have a spa?

There are no spa services available at this hotel.

How close is Comfort Inn & Suites West Springfield to downtown West Springfield?

Comfort Inn & Suites West Springfield is 2.2 mi away from West Springfield.

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 284 out of 861 reviews
Rating 8 - Good. 276 out of 861 reviews
Rating 6 - Okay. 163 out of 861 reviews
Rating 4 - Poor. 96 out of 861 reviews
Rating 2 - Terrible. 42 out of 861 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jeffory

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. Great value with the breakfast and a pool/hot tub! Would stay again!
Stayed 1 night in Aug 2025

6/10 Okay

Nancy, Hull

Traveled with partner
Liked: Staff & service
The property definitely could use some updating. Not quite as clean as i would like it to be. The staff is nice though.
Stayed 2 nights in May 2025

10/10 Excellent

Leyda I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me Gusto Mucho la,Temperatura y Limpieza del Area de la Piscina
Stayed 2 nights in May 2025

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like at all had a bad experience with my kids
Stayed 2 nights in May 2025

6/10 Okay

Glenn

Stayed 1 night in May 2025

6/10 Okay

Jane

Stayed 1 night in May 2025

4/10 Poor

Debbie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty. Overall not clean in all atras of the hotel.
Stayed 1 night in May 2025

8/10 Good

Artia

Liked: Staff & service
Stayed 1 night in May 2025

6/10 Okay

Peter or Nathalie

Disliked: Cleanliness, property conditions & facilities
This is not a very clean or new property like the photos show. Bed sheets were clean, the rest needs an upgrade. Very old hotel.
Stayed 3 nights in May 2025

2/10 Terrible

Richard

Disliked: Staff & service
Booked a room for multiple days but broke down and didn’t check in the first day, got to the hotel to find out they sold my room to someone else and wouldn’t reimburse my money. Even tho I had already payed for the room for 3 days I tried to check in at 11:30 the next morning and I was told they sold my room and keeping my money due to no show???
Stayed 2 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Karl

Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very friendly and engaging staff.
Stayed 1 night in May 2025

10/10 Excellent

Arthur

Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family

Just visiting family
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice, the young man working breakfast in the morning was amazing super friendly. The night front desk who was working at check in was very sweet. As was the women at check out and housekeeping. Great staff!
Stayed 3 nights in Apr 2025

4/10 Poor

Steven, Deer Isle

Disliked: Property conditions & facilities
It was on a quiet street.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 4 nights in Mar 2025

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness

Meh….

The hotel is dirty and falling apart. The hot tub was broken which was one of the main reasons we chose this hotel. I would not stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Shana

Traveled with partner
Liked: Staff & service
I really was offended by the smell in the hallway. The hot tub was also kinda sketchy. We left right after we checked in. If we had to stay somewhere it would have been fine but not the best quality.
Stayed 1 night in Mar 2025

8/10 Good

Jeffrey, Williamstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with a fireplace very relaxing and a great surprise for our valentines get away. Thanks
Stayed 1 night in Feb 2025