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 West Springfield •1 Room
 West Springfield • 1 Room
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Comfort Inn & Suites

2.5-star property
106 Capital Drive, West Springfield, MA 1-855-201-7819
3.8 out of 5
Good!
See all 18 travelocity Reviews

"Excellent customer service. Quiet, Nice place, breakfast is good. Lights feature is not bright enough in the hallways. " More

By a verified traveler on Sun 28 May 2023

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Hotel Description

Hotel near MassMutual Center in West Springfield

In West Springfield

You'll be within half a mile (1 km) of Olympia Ice Center and 2 miles (3 km) of Connecticut River with a stay here. Q Pin 2's and Big E are also within 3 miles (5 km).

Indoor pool

This hotel features an indoor pool and a spa tub. Guests will appreciate free perks like free self parking and WiFi in public areas. A lobby fireplace, dry cleaning, and laundry facilities are also on offer.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room Apr 28 - Apr 29

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Inn & Suites ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn & Suites

Everyone (6) Couples (2) Family (4)
2 out of 5
Dis not get the king size bed i paid for got 2 double beds then was told they couldn’t do anything even though i had it on my reservation they told me to contact travlocity and refrigerator did not work had to be given different room next room nightstand lights did not work husband said room Had a nasty smell and eiim had nata flying around the roim

Posted by on Aug 6, 2023

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Comment from Hotel Management

Aug 8, 2023 by AGM

We apologize your stay with us did not meet your expectations. This was a third party booking, so we could not make any changes. You may contact Travelocity in regards to your stay.

5 out of 5
Excellent customer service. Quiet, Nice place, breakfast is good. Lights feature is not bright enough in the hallways.

Posted by on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

5 out of 5
Love hot tub shower is good breakfast

Posted by on Dec 12, 2022

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Comment from Hotel Management

Dec 13, 2022 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

5 out of 5
Great location for attending events in the area. Staff was friendly and the rooms were very quiet.

Posted by on Nov 16, 2022

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Comment from Hotel Management

Nov 20, 2022 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

3 out of 5

Posted by on Sep 4, 2022

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4 out of 5
This is not a glamorous hotel but it is clean and comfortable and each room has all the basic necessities. The pool was warm and well kept and the staff was very friendly. Although we didn’t partake, there was also a continental breakfast available each morning. Would recommend this hotel.

Posted by on Jun 18, 2022

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Comment from Hotel Management

Jun 20, 2022 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

5 out of 5

Posted by on May 18, 2021

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Comment from Hotel Management

May 30, 2021 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

3 out of 5
it was very nice and clean. the customer service wasn’t that good

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 4, 2020 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

3 out of 5
Fine for the cost. Didn't really expect much and other than the super nice staff, it was average.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

5 out of 5
Good hggggggggg hhhhhhhhhhh hhggff hhhgggffbvhggggvvvvcccccccvcvvvvccccccccfg

Posted by on Oct 6, 2019

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Comment from Hotel Management

Nov 21, 2019 by AGM

Thank you for your recent stay with us! We appreciate your feedback.

About the Comfort Inn & Suites

Location 106 Capital Drive, West Springfield, MA 01089

Property Features

Comfort Inn & Suites offers its guests an indoor pool and a spa tub. WiFi is free in public spaces. Comfort Inn & Suites also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 75 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Springfield Union Station (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0008023250

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0008023250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - C0008023250
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Comfort Inn West Springfield
  • Comfort West Springfield
  • Comfort Inn Suites
  • Comfort Inn & Suites Hotel
  • Comfort Inn & Suites West Springfield
  • Comfort Inn & Suites Hotel West Springfield

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.