City center stay
At this West Springfield hotel, you'll be within 3 miles (5 km) of Holyoke Mall and 6 miles (10 km) of MassMutual Center. MGM Springfield and Naismith Memorial Basketball Hall of Fame are also within 6 miles (10 km).
A restaurant and a gym are featured at this hotel. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and free self parking.
Apr 12, 2022 by Catherine
Dear Luz, Thank you for your feedback and we are sorry to hear you did not enjoy your stay. As for the pool, it is a seasonal outdoor pool that is only open during Summer. We apologize for the inconvenience caused. Sincerely, Catherine Ooi Hotel manager
Aug 4, 2021 by Catherine
Dear guests, Thank you for your feedback and we are sorry you did not enjoy your stay. We apologize for any inconvenience caused during your stay and we hope you would give us another chance to provide you with superior service on your next visit. Sincerely, Catherine Ooi Hotel manager
Nov 4, 2019 by Catherine
Dear Guests, Thank you for your feedback and we are hppy to know you have enjoyed your stay, It is a pleasure having you here and we look forward to yoru next visit. Sincerely, Catherine Ooi Hotel manager
Sep 26, 2019 by Catherine
Dear Guests, Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and we are working hard to make sure all our housekeepers are using the proper cleaning procedures to prevent such incident from occuring. Thank you again for bringing your concerns to our attention and we hope you would give us another chance to provide you with superior service on your next visit to West Springfield. Sincerely, Catherine Ooi Hotel manager
Aug 3, 2019 by Catherine
Dear guest, Thank you for your feedback and we are sorry to hear the was not equipped with refrigerator and microwave. We hope this review is for us since all our rooms are equipped with both at no charge. Thank you again for bringing your concerns to our attention. We will make sure all rooms are equipped with correct number of pillows. We hope you would give us a chance to provide you with superior services. Sincerely, Catherine Ooi Hotel manager
Oct 23, 2018 by Catherine
Dear Guests, Thank you for such positive feedback and we are happy to learn that you have enjoyed your stay. We look forward to your next visit. Sincerely. Catherine Ooi Hotel manager
Aug 5, 2018 by Catherine
Dear Trina, Thank you for your feedback and we are sorry to hear that you lost your sneakers. After reading your feedback I went back to the housekeepers' room and found some sneakers in the lost and found bins. Unfortunately, since I do not know which room you were in, I am unable to let you know if I had found yours. Please do let me know if you want me to check the ones I have is yours. Thank you again for your feedback and we hope to see you again on your next trip to West Springfield. Sincerely, Catherine Ooi Hotel Manager
Aug 1, 2018 by Catherine
Dear Sally, Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We have reiterate the importance of proper cleaning procedures to our housekeeper and maintenance crews. As for the noise from other guests and trucks that park there, there is little that we can do to remedy the situation other than asking them to stop if it is pass 9pm. Please do remember that we are here at the front desk to assist in timely manner in any way that we can when something happens. Thank you again for taking the time to give us your feedback and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager
Quality Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free. This West Springfield hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0009643250. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.