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"No refrigerator or microwave in the room. Short one pillow on bed. " More

By a verified traveler on Fri 02 Aug 2019

Hotel Description

Golf hotel near Holyoke Mall

City center stay

At this West Springfield hotel, you'll be within 3 miles (5 km) of Holyoke Mall and 6 miles (10 km) of MassMutual Center. MGM Springfield and Naismith Memorial Basketball Hall of Fame are also within 6 miles (10 km).

Free perks

A restaurant and a seasonal outdoor pool are featured at this hotel. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

The 114 soundproofed guestrooms offer free WiFi and balconies or patios. Entertainment options include flat-screen TVs with satellite channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available once per stay.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$98* Per night/room Aug 22 - Aug 23

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn West Springfield ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn West Springfield

Everyone (10) Couples (1) Business (2) Family (1)
4 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 4, 2019 by Catherine

Dear Guests, Thank you for your feedback and we are hppy to know you have enjoyed your stay, It is a pleasure having you here and we look forward to yoru next visit. Sincerely, Catherine Ooi Hotel manager

1 out of 5
We actually left a day early, staff was not friendly. Room was fairly Clean, though light bulbs were removed from 2 of the 3 lights in the bathroom. The elevator had an oder, and there was a piece of candy on the floor both on Saturday and Sunday. We paid for Saturday and Sunday night, weheb we checked out, they didnt even ask why we are leaving early. I did say we were not at all happy with the facilities. No comment from the person behind the desk

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 26, 2019 by Catherine

Dear Guests, Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and we are working hard to make sure all our housekeepers are using the proper cleaning procedures to prevent such incident from occuring. Thank you again for bringing your concerns to our attention and we hope you would give us another chance to provide you with superior service on your next visit to West Springfield. Sincerely, Catherine Ooi Hotel manager

4 out of 5
No refrigerator or microwave in the room. Short one pillow on bed.

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 3, 2019 by Catherine

Dear guest, Thank you for your feedback and we are sorry to hear the was not equipped with refrigerator and microwave. We hope this review is for us since all our rooms are equipped with both at no charge. Thank you again for bringing your concerns to our attention. We will make sure all rooms are equipped with correct number of pillows. We hope you would give us a chance to provide you with superior services. Sincerely, Catherine Ooi Hotel manager

5 out of 5
Centrally located. Easy on and off the highway. Very comfortable rooms.

Posted by on Oct 22, 2018

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Comment from Hotel Management

Oct 23, 2018 by Catherine

Dear Guests, Thank you for such positive feedback and we are happy to learn that you have enjoyed your stay. We look forward to your next visit. Sincerely. Catherine Ooi Hotel manager

3 out of 5

get away weekend

the hotel was nice. I can see the difference in the up grade I stayed here a year ago. but my first room the furniture was really old and worn out my toilet didnt work, which was on the first floor but they change our room to the 5th floor which was beautiful. major difference. they need to make the upgrade to the first floor rooms. kids love the pool. breakfast was okay. would stay Again. I so recommend just ask for rooms on the top floor. down side I left my sneakers called back and they said that were not there and i know that's were i left them there clean up people stole them. cause they can't find my sneakers all of a sudden. I would have paid for them to send them to me.

Posted by , from boston on Jul 30, 2018

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Comment from Hotel Management

Aug 5, 2018 by Catherine

Dear Trina, Thank you for your feedback and we are sorry to hear that you lost your sneakers. After reading your feedback I went back to the housekeepers' room and found some sneakers in the lost and found bins. Unfortunately, since I do not know which room you were in, I am unable to let you know if I had found yours. Please do let me know if you want me to check the ones I have is yours. Thank you again for your feedback and we hope to see you again on your next trip to West Springfield. Sincerely, Catherine Ooi Hotel Manager

2 out of 5
Unfortunately the room we stayed in was not very clean. The sliding glass doors were filthy and smeared with something sticky. Not just a little dirty but filthy. The filters in the air conditioner were also completely covered in lint and had not been cleaned in a long time. The bathroom along the wall floor and corners was also very dirty and built up with something also very gross. There was a lot of noise late into the night from the people who live in the lower units and also from dump trucks that use the parking lot a few feet away from the hotel parking lot. The staff was polite and the breakfast was good too. I just expected more for 100.00 a night( with taxes) especially after reading reviews. Maybe I just got a bad room.

Posted by , from NY on Jul 25, 2018

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Comment from Hotel Management

Aug 1, 2018 by Catherine

Dear Sally, Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We have reiterate the importance of proper cleaning procedures to our housekeeper and maintenance crews. As for the noise from other guests and trucks that park there, there is little that we can do to remedy the situation other than asking them to stop if it is pass 9pm. Please do remember that we are here at the front desk to assist in timely manner in any way that we can when something happens. Thank you again for taking the time to give us your feedback and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

4 out of 5

Nice place to stay in western Massachusetts

Conveniently located. Enjoyable stay. Front desk staff very friendly and helpful.

Posted by , from Nova Scotia on Feb 28, 2018

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Comment from Hotel Management

Mar 1, 2018 by Catherine

Dear Lestersmama, Thank you for your feedback and we are happy to know that you have enjoyed your stay with us. We look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

5 out of 5

Mordern ,clean and friendly staff

We arrived to a clean modern room the outside is somewhat dated but the lobby was nice and the rooms were very comfy. We enjoyed the modern shower and the King bed was great! Not what I would expect from the star level. Breakfast was okay..waffles,sausage and eggs and yogurt all met our needs .It was clearly not “homemade “ but it was free. The staff was polite and housekeeping kept our room very clean.

Posted by , from Harrisburg,Pa on Jan 16, 2018

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Comment from Hotel Management

Jan 19, 2018 by catherine

Dear Amy, Thank you for such positive encouragement. We are happy to know that you have enjoyed your stay and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

5 out of 5

Perfect Stay for Price Range

Pros: Walking distance to a few restaurants (though some you had to cross a highway) and really nice, modern room.
Cons: Hallways and lobby non-descript. Pool covered for winter was kind of an eyesore. Breakfast, though complimentary, was so-so.
Location: easy on and off highway. walking distance to restaurants and about a 1/2 mile from a CVS which is important when traveling. Gas station next door.
Comfortable beds. Clean, modern room. Incredibly helpful staff. Right next to highway, but car sounds served as white noise. Best stay I've ever had in this price range.

Posted by , from New York on Jan 19, 2016

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4 out of 5

Could use some attention but overall was ok

Shower was broken. Could have been more updated. The cleanness was lacking a bit but I've seen worse. The staff was more than happy to schedule the maitenece. I liked how the rooms had sliding doors we were on the first floor was perfect for loading/unloading our stuff. Restaurants, liqour stores, movie theaters all located literally across the street or down the road lol.

Posted by on Oct 4, 2015

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About the Quality Inn West Springfield

Location 1150 Riverdale St, West Springfield, MA 01089

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A seasonal outdoor pool, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Free self parking is available. You'll have access to the outdoor pool at a partner property. This West Springfield hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • To-go breakfast (free)
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Bradley Intl. Airport (BDL) (26.6 km / 16.5 mi)
  • Train station: Springfield Union Station (6.8 km / 4.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • Private balcony or patio
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rock climbing nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Ziplining on site
  • Horse riding nearby
  • Hunting nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0009643250

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0009643250. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0009643250
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn West Springfield
  • Quality West Springfield
  • Quality Inn West Springfield Hotel
  • Quality Inn West Springfield West Springfield
  • Quality Inn West Springfield Hotel West Springfield

You should know

  • The seasonal pool will open in June and close in October.
  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.