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"the hotel was nice. I can see the difference in the up grade I stayed here a year ago. but my first room the furniture was really old and worn out my ... " More

By a verified traveler on Mon 30 Jul 2018

Hotel Description

Hotel perfectly located for exploring West Springfield

Heart of West Springfield

You'll find Holyoke Mall and Josiah Day House within 3 miles (5 km) of this hotel. MassMutual Center and MGM Springfield are also within 6 miles (10 km).

Free perks

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 114 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Balconies or patios, coffee/tea makers, and free newspapers are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Feb 2 - Feb 3

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn West Springfield ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn West Springfield

Everyone (10) Couples (1) Business (2) Family (1)
4 out of 5

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 4, 2019 by Catherine

Dear Guests, Thank you for your feedback and we are hppy to know you have enjoyed your stay, It is a pleasure having you here and we look forward to yoru next visit. Sincerely, Catherine Ooi Hotel manager

1 out of 5
We actually left a day early, staff was not friendly. Room was fairly Clean, though light bulbs were removed from 2 of the 3 lights in the bathroom. The elevator had an oder, and there was a piece of candy on the floor both on Saturday and Sunday. We paid for Saturday and Sunday night, weheb we checked out, they didnt even ask why we are leaving early. I did say we were not at all happy with the facilities. No comment from the person behind the desk

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 26, 2019 by Catherine

Dear Guests, Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and we are working hard to make sure all our housekeepers are using the proper cleaning procedures to prevent such incident from occuring. Thank you again for bringing your concerns to our attention and we hope you would give us another chance to provide you with superior service on your next visit to West Springfield. Sincerely, Catherine Ooi Hotel manager

4 out of 5
No refrigerator or microwave in the room. Short one pillow on bed.

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 3, 2019 by Catherine

Dear guest, Thank you for your feedback and we are sorry to hear the was not equipped with refrigerator and microwave. We hope this review is for us since all our rooms are equipped with both at no charge. Thank you again for bringing your concerns to our attention. We will make sure all rooms are equipped with correct number of pillows. We hope you would give us a chance to provide you with superior services. Sincerely, Catherine Ooi Hotel manager

5 out of 5
Centrally located. Easy on and off the highway. Very comfortable rooms.

Posted by on Oct 22, 2018

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Comment from Hotel Management

Oct 23, 2018 by Catherine

Dear Guests, Thank you for such positive feedback and we are happy to learn that you have enjoyed your stay. We look forward to your next visit. Sincerely. Catherine Ooi Hotel manager

3 out of 5

get away weekend

the hotel was nice. I can see the difference in the up grade I stayed here a year ago. but my first room the furniture was really old and worn out my toilet didnt work, which was on the first floor but they change our room to the 5th floor which was beautiful. major difference. they need to make the upgrade to the first floor rooms. kids love the pool. breakfast was okay. would stay Again. I so recommend just ask for rooms on the top floor. down side I left my sneakers called back and they said that were not there and i know that's were i left them there clean up people stole them. cause they can't find my sneakers all of a sudden. I would have paid for them to send them to me.

Posted by , from boston on Jul 30, 2018

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Comment from Hotel Management

Aug 5, 2018 by Catherine

Dear Trina, Thank you for your feedback and we are sorry to hear that you lost your sneakers. After reading your feedback I went back to the housekeepers' room and found some sneakers in the lost and found bins. Unfortunately, since I do not know which room you were in, I am unable to let you know if I had found yours. Please do let me know if you want me to check the ones I have is yours. Thank you again for your feedback and we hope to see you again on your next trip to West Springfield. Sincerely, Catherine Ooi Hotel Manager

2 out of 5
Unfortunately the room we stayed in was not very clean. The sliding glass doors were filthy and smeared with something sticky. Not just a little dirty but filthy. The filters in the air conditioner were also completely covered in lint and had not been cleaned in a long time. The bathroom along the wall floor and corners was also very dirty and built up with something also very gross. There was a lot of noise late into the night from the people who live in the lower units and also from dump trucks that use the parking lot a few feet away from the hotel parking lot. The staff was polite and the breakfast was good too. I just expected more for 100.00 a night( with taxes) especially after reading reviews. Maybe I just got a bad room.

Posted by , from NY on Jul 25, 2018

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Comment from Hotel Management

Aug 1, 2018 by Catherine

Dear Sally, Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We have reiterate the importance of proper cleaning procedures to our housekeeper and maintenance crews. As for the noise from other guests and trucks that park there, there is little that we can do to remedy the situation other than asking them to stop if it is pass 9pm. Please do remember that we are here at the front desk to assist in timely manner in any way that we can when something happens. Thank you again for taking the time to give us your feedback and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

4 out of 5

Nice place to stay in western Massachusetts

Conveniently located. Enjoyable stay. Front desk staff very friendly and helpful.

Posted by , from Nova Scotia on Feb 28, 2018

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Comment from Hotel Management

Mar 1, 2018 by Catherine

Dear Lestersmama, Thank you for your feedback and we are happy to know that you have enjoyed your stay with us. We look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

5 out of 5

Mordern ,clean and friendly staff

We arrived to a clean modern room the outside is somewhat dated but the lobby was nice and the rooms were very comfy. We enjoyed the modern shower and the King bed was great! Not what I would expect from the star level. Breakfast was okay..waffles,sausage and eggs and yogurt all met our needs .It was clearly not “homemade “ but it was free. The staff was polite and housekeeping kept our room very clean.

Posted by , from Harrisburg,Pa on Jan 16, 2018

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Comment from Hotel Management

Jan 19, 2018 by catherine

Dear Amy, Thank you for such positive encouragement. We are happy to know that you have enjoyed your stay and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

5 out of 5

Perfect Stay for Price Range

Pros: Walking distance to a few restaurants (though some you had to cross a highway) and really nice, modern room.
Cons: Hallways and lobby non-descript. Pool covered for winter was kind of an eyesore. Breakfast, though complimentary, was so-so.
Location: easy on and off highway. walking distance to restaurants and about a 1/2 mile from a CVS which is important when traveling. Gas station next door.
Comfortable beds. Clean, modern room. Incredibly helpful staff. Right next to highway, but car sounds served as white noise. Best stay I've ever had in this price range.

Posted by , from New York on Jan 19, 2016

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4 out of 5

Could use some attention but overall was ok

Shower was broken. Could have been more updated. The cleanness was lacking a bit but I've seen worse. The staff was more than happy to schedule the maitenece. I liked how the rooms had sliding doors we were on the first floor was perfect for loading/unloading our stuff. Restaurants, liqour stores, movie theaters all located literally across the street or down the road lol.

Posted by on Oct 4, 2015

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About the Quality Inn West Springfield

Location 1150 Riverdale St, West Springfield, MA 01089

Property Features

There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Free self parking is available. This West Springfield hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Full breakfast (free)
  • Dining venue
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (26.6 km / 16.5 mi)
  • Train station: Springfield Union Station (6.8 km / 4.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn West Springfield offers 114 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily.

Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 35 per pet, per stay
  • Maximum 2 per room (weight limit: 85 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Tax ID - C0009643250. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0009643250.

  • Debit cards not accepted
  • Tax ID - C0009643250

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250 per stay
  • Cash Cleaning deposit: USD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per stay
  • Rollaway bed fee: USD 12.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn West Springfield
  • Quality West Springfield
  • Quality Inn West Springfield Hotel
  • Quality Inn West Springfield West Springfield
  • Quality Inn West Springfield Hotel West Springfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.