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"I had a good experience at this Residence Inn. It must be under new managment or something because the last time I stayed there about 2 years ago it ... " More

By a verified traveler on Sun 27 Sep 2009

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Hotel Description

Enjoy free breakfast at this 3-star West Springfield hotel

In West Springfield

You'll find Holyoke Mall and Josiah Day House within 3 miles (5 km) of this hotel. Also, Westfield River is within 3 miles (5 km) and Baystate Medical Center is within 6 miles (10 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Business travelers can take advantage of the business center. A lobby fireplace, a picnic area, and dry cleaning are also on offer.

Kitchens, WiFi

The 88 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include dining areas, sitting areas, and flat-screen TVs with satellite channels. Weekly housekeeping is available.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$136* Per night/room Nov 2 - Nov 3

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Residence Inn by Marriott West Springfield ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Residence Inn by Marriott West Springfield

Everyone (3) Family (1)
1 out of 5
Constant noise and partying by locals. Trash left on property. Marijuana and cigarette smoke coming through the air vents. Added issue, fire alarms sounded numerous times during stay. Definitely not family friendly.

Posted by , from CHARLESTON on Aug 30, 2021

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Comment from Hotel Management

Sep 2, 2021 by ResidenceInn

We do apologize for what you experienced. We did have an annual fire inspection in which the alarm did sound. The alarm did sound again later due to the inspection. As this is an isolated incident, we do hope that you will stay with us again while you are in the area.

4 out of 5
T

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 20, 2021 by ResidenceInn

Thank you for staying with us, hope to see you again!

4 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 2, 2021 by Anna

Thank you for your feedback.

5 out of 5

Posted by on Jun 2, 2020

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5 out of 5

Awsome Hotel

I had a good experience at this Residence Inn. It must be under new managment or something because the last time I stayed there about 2 years ago it was not pleasant. The manager checked me in the last time and really impressed me and my group. He said everything that we wanted to hear. The housekeeping staff was also incredible. Everyone said hello as we passed them in the hallway. This makes guests feel at home. We will be back most definatley.

Posted by on Sep 27, 2009

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About the Residence Inn by Marriott West Springfield

Location 64 Border Way, West Springfield, MA 01089

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly Residence Inn by Marriott West Springfield also features a picnic area, coffee/tea in a common area, and complimentary newspapers in the lobby. This 3-star West Springfield hotel is smoke free.

  • 88 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Train station: Springfield Union Station (7 km / 4.3 mi)

Room Amenities

Residence Inn by Marriott West Springfield offers 88 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. This West Springfield hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

  • In-room kitchen
  • Separate bedroom
  • Dining room
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0011883250

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0011883250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0011883250

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott West Springfield
  • Residence Inn Marriott Hotel West Springfield
  • Residence Inn Marriott West Springfield
  • Residence Inn West Springfield
  • Residence Inn Marriott West Springfield Hotel
  • By Marriott West Springfield
  • Residence Inn by Marriott West Springfield Hotel
  • Residence Inn by Marriott West Springfield West Springfield

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.