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MGM Springfield

4-star property
One MGM Way, Springfield, MA 1-855-201-7819

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3.9 out of 5
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See all 9 Travelocity Reviews

Hotel Description

4-star spa hotel near MassMutual Center

Central Springfield getaway

Within a 10-minute walk of this Metro Center hotel, you'll find MassMutual Center and Naismith Memorial Basketball Hall of Fame. Titanic Museum and Springfield Armory are also within 2 miles (3 km).

Casino, fitness center

This smoke-free hotel features a casino, a full-service spa, and 12 restaurants. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, comfy beds

The 250 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include flat-screen TVs, room service, and premium bedding.

Main Street King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Feb 19 - Feb 20

Springfield Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Main Street Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Springfield King

Bed Count 1 King Bed Maximum Occupancy 2 Max

MGM Springfield ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for MGM Springfield

Everyone (4) Couples (3) Family (2)
5 out of 5
I loved the property and the aura there is no air vent in the rooms for the shower

Posted by , from ny on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by G. Marcano

The luxury, service, and exceptional facility at MGM Springfield makes for the perfect getaway experience. Thank you for sharing your review and for choosing to stay with us. We will pass along your observation to the respective department heads for further review and improvements. We value your business and anxiously await your return.

4 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 29, 2019 by G. Marcano

We appreciate you sharing your review of MGM Springfield on Travelocity.com. We would love to welcome you back again in the near future for another enjoyable experience.

5 out of 5
It was meticulously clean and there were knowledgeable staff and security everywhere. I felt extremely safe and I felt the hotel had a lot to offer.

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 20, 2019 by G. Marcano

We love your review of MGM Springfield! It is a delight to know you enjoy our clean and safe environment, as well as our knowledgeable staff. We appreciate the chance to leave you with such a positive lasting impression, and hope to welcome you back again soon.

3 out of 5
Service at Taps Sports Bar was horrible,. staff was rude, and booth was dirty.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 20, 2019 by G. Marcano

Thank you for taking a moment to review MGM Springfield. We are truly sorry to learn of the service shortfalls you experienced at TAP. Feedback such as you provided helps us identify areas of focus in the future, so we may improve our guest's experiences. It is our hope that you will consider visiting us again soon, so we may work to better your opinions of our property.

4 out of 5
Love the decor liked floor instead of rug very spacious and clean

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 7, 2019 by Nicole S

Thank you for your review of MGM Springfield. We are delighted to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back again soon for another great visit.

5 out of 5

Posted by on Mar 7, 2019

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3 out of 5

Posted by on Mar 2, 2019

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1 out of 5
They did not honor the reservation, we ended up staying somewhere else

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 28, 2019 by Nicole S

Thank you for taking a moment to review your recent visit to MGM Springfield. We are truly sorry to hear that you were unable to stay with us. We make every effort to honor reservations made. Unfortunately the evening of your stay, we were unable to do so. We hope you will provide us with another opportunity in the future so we may improve your opinion of our property.

5 out of 5

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 24, 2019 by Nicole S

Thank you for your review of MGM Springfield. We are delighted to hear that you had a great time. We hope to welcome you back again in the future.

About the MGM Springfield

Location One MGM Way, Springfield, MA 01103

Property Features

MGM Springfield offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There are 12 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. You'll find a business center on site. There are 10 meeting rooms available. A casino, tour/ticket assistance, and an arcade/game room are also featured at MGM Springfield. Free self parking is available. This 4-star Springfield hotel is smoke free.

  • 250 guestrooms or units
  • 12 dining venues
  • 4 bars or lounges
  • 10646 sq ft of conference space
  • Casino
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (32.7 km / 20.3 mi)
  • Train station: Springfield Union Station (2.3 km / 1.4 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

MGM Springfield offers 250 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with pay movies. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 10:00 AM and 1:00 PM.

MGM Springfield has 12 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Bowling alley on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Spa at MGM Springfield. Services include deep-tissue massages, sports massages, and Swedish massages.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 100.00 per pet, per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Tax ID - C0003012810. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Firearms are not permitted on the premises of this property, including within hotel rooms. If requested, safekeeping of properly registered firearms can be arranged.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is C0003012810.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Tax ID - C0003012810

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 for adults, USD 12 and USD 20 for children (approximately)
  • Valet parking fee: USD 28.00 per day
  • Pet fee: USD 100.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MGM Springfield Hotel
  • MGM Springfield Hotel
  • MGM Springfield Springfield
  • MGM Springfield Hotel Springfield

You should know

  • The seasonal pool will open in May and close in October.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.