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"I loved the property and the aura there is no air vent in the rooms for the shower " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

4-star hotel near MassMutual Center

Central Springfield getaway

Within a 10-minute walk of this Metro Center hotel, you'll find MassMutual Center and Naismith Memorial Basketball Hall of Fame. Titanic Museum and Springfield Armory are also within 2 miles (3 km).

Casino, coffee shop

This smoke-free hotel features a casino and 5 restaurants. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free self parking. A coffee shop, express check-in, and express check-out are also on offer.

Comfy beds, WiFi

The 240 individually decorated guestrooms offer WiFi and comfy beds. LCD TVs and cable channels provide entertainment options, and other amenities include premium bedding and TVs. Housekeeping is available on request.

Springfield King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$171* Per night/room Dec 12 - Dec 13

Stay Well Main Street Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Main Street King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Springfield Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Main Street Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Stay Well Main Street King

Bed Count 1 King Bed Maximum Occupancy 2 Max

MGM Springfield ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for MGM Springfield

Everyone (4) Couples (3) Family (2)
5 out of 5
I loved the property and the aura there is no air vent in the rooms for the shower

Posted by , from ny on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by G. Marcano

The luxury, service, and exceptional facility at MGM Springfield makes for the perfect getaway experience. Thank you for sharing your review and for choosing to stay with us. We will pass along your observation to the respective department heads for further review and improvements. We value your business and anxiously await your return.

4 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 29, 2019 by G. Marcano

We appreciate you sharing your review of MGM Springfield on Travelocity.com. We would love to welcome you back again in the near future for another enjoyable experience.

5 out of 5
It was meticulously clean and there were knowledgeable staff and security everywhere. I felt extremely safe and I felt the hotel had a lot to offer.

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 20, 2019 by G. Marcano

We love your review of MGM Springfield! It is a delight to know you enjoy our clean and safe environment, as well as our knowledgeable staff. We appreciate the chance to leave you with such a positive lasting impression, and hope to welcome you back again soon.

3 out of 5
Service at Taps Sports Bar was horrible,. staff was rude, and booth was dirty.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 20, 2019 by G. Marcano

Thank you for taking a moment to review MGM Springfield. We are truly sorry to learn of the service shortfalls you experienced at TAP. Feedback such as you provided helps us identify areas of focus in the future, so we may improve our guest's experiences. It is our hope that you will consider visiting us again soon, so we may work to better your opinions of our property.

4 out of 5
Love the decor liked floor instead of rug very spacious and clean

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 7, 2019 by Nicole S

Thank you for your review of MGM Springfield. We are delighted to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back again soon for another great visit.

5 out of 5

Posted by on Mar 7, 2019

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3 out of 5

Posted by on Mar 2, 2019

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1 out of 5
They did not honor the reservation, we ended up staying somewhere else

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 28, 2019 by Nicole S

Thank you for taking a moment to review your recent visit to MGM Springfield. We are truly sorry to hear that you were unable to stay with us. We make every effort to honor reservations made. Unfortunately the evening of your stay, we were unable to do so. We hope you will provide us with another opportunity in the future so we may improve your opinion of our property.

5 out of 5

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 24, 2019 by Nicole S

Thank you for your review of MGM Springfield. We are delighted to hear that you had a great time. We hope to welcome you back again in the future.

Property Features

There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 10646 square feet (989 square meters) and includes conference space. A casino, a vending machine, and multilingual staff are also featured at MGM Springfield. Self parking is free. This 4-star Springfield hotel is smoke free.

  • 240 guestrooms or units
  • 5 dining venues
  • 3 bars or lounges
  • 10646 sq ft of conference space
  • 989 sq m of conference space
  • Built in 2018
  • Casino
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (1.7 km / 1 mi)
  • Parking: Free self parking

Room Amenities

MGM Springfield offers 240 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

TAP Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Bill's Diner - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Wahlburgers - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Jack's Lobster Shack - This restaurant specializes in seafood and serves lunch and dinner. Open daily.

The Chandler Steakhouse - This steakhouse specializes in American cuisine. Open select days.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property will place a credit card or debit card authorization at check-in for the general deposit. Credit card funds are released by domestic banks within 7 days after check-out. Credit card funds are released by international banks within 30 days after check-out. Additional delays may apply for debit cards.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 20.00 per stay.

Pet Policy

  • Pets: USD 150 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0003012810

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Firearms are not permitted on the premises of this property, including within hotel rooms. If requested, safekeeping of properly registered firearms can be arranged.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The tax ID number is C0003012810. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0003012810
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per day
  • Resort fee: USD 22.69 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 for adults, USD 12 and USD 20 for children (approximately)
  • Fee for in-room wireless Internet: USD 22.69 per night (rates may vary)
  • Pet fee: USD 150 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 20.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MGM Springfield Hotel
  • MGM Springfield Hotel
  • MGM Springfield Springfield
  • MGM Springfield Hotel Springfield

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.