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4.1 out of 5

"They are under renovation and all torn up. Their web site or you people should let people know. " More

By a verified traveler on Mon 31 Aug 2020

Hotel Description

3.5-star hotel near MGM Springfield

In entertainment district

Within a 15-minute walk of this Metro Center hotel, you'll find MGM Springfield and Naismith Memorial Basketball Hall of Fame. Springfield Armory and Forest Park are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. A computer station and dry cleaning are also provided.

Free WiFi

The shared guestrooms offer free WiFi and free local calls. Other amenities include TVs, coffee/tea makers, and hair dryers.

Room, 1 King Bed (Guest Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Guest Room)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Guest Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Tower Square Hotel Springfield ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Tower Square Hotel Springfield

Everyone (4) Couples (2) Family (7)
4 out of 5
They are under renovation and all torn up. Their web site or you people should let people know.

Posted by on Aug 31, 2020

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Comment from Hotel Management

Sep 2, 2020 by Customer Service

We appreciate that you took the time to share this 4/5 rating with us. However, we regret that your stay with us was anything less than perfect. Since we can no longer offer the standard of service we want to provide we will be closing the hotel, until we reopen under a new brand in 2021. We'd love to have you join us then for a more positive experience! Kind regards, Peter Marks, General Manager

4 out of 5
The included breakfast was great - a true Old-time breakfast - bacon and eggs, coffee, juice, fried potatoes - cooked to order. A welcome surprise! Room was clean, bed comfortable.

Posted by , from Schenectady, NY on Mar 12, 2020

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Comment from Hotel Management

Mar 13, 2020 by Customer Service

Thank you for the wonderful review, Jesse! It's outstanding you enjoyed your time with us so much! It's important to us that our guests feel welcome and valued. We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Kind regards, Peter Marks, General Manager

1 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Customer Service

We appreciate your feedback. It is extremely disheartening to see that you were unsatisfied with your stay here at Tower Square Hotel. This is not the experience that we aspire to provide you with, so we will address this feedback with our team. We do hope for the chance to rectify this visit in the future. Kind regards, Peter Marks, General Manager

5 out of 5

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thank you so much for the perfect rating. We're delighted to hear that you enjoyed your stay with us. We can't wait to host you again soon. Have an outstanding day. Kind regards, Peter Marks, General Manager

4 out of 5
Location to the event. With it being one night stay it is hard to get comfortable in a bed that you aren’t use to.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 28, 2019 by Customer Service

We appreciate the feedback! We're glad to see you enjoyed your time with us! It's great that the location of our property was conveniently located to the event you attended. We hope to host you again soon for an even better experience! Kind regards, Peter Marks, General Manager

5 out of 5
I like the location of the property. Convenient walking distance to many things.

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Customer Service

Thank you for your compliments! We're thrilled that your time with us in Springfield was such a success! Our team takes pride in offering our guests comfortable accommodations in a central location, and your kind words assure us we are succeeding! We can't wait to host you again soon for another positive stay! Have a wonderful day! Kind regards, Peter Marks, General Manager

5 out of 5
location is awesome close to everything. It was a great stay

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by Customer Service

We're thrilled to know you had such a wonderful experience with us! We strive to provide our guests with only the most enjoyable of visits and your praise for our convenient location lets us know we're succeeding. That's what we like to see! We can't wait to host you again for yet another unforgettable visit. Have an outstanding day! Kind regards, Peter Marks, General Manager

5 out of 5
The restaurant was great, enjoyed the food. The staff was very nice.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 17, 2019 by Rowan

Thank you for taking the time to leave a great comment about Currents and our staff!

4 out of 5
Kris, server/bartender at Currents, was exceptionally nice, attentive, and has excellent customer service skills.

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 17, 2019 by Rowan

We all agree that Kris is one of the best. Thank you for acknowledging him and we hope that you choose Tower Square Hotel the next time you're in Downtown Springfield.

1 out of 5
Our hotel room had dried vomit on the floor and the sheets and duvet were soiled. This hotel was so filthy that we left and checked into another hotel.

Posted by on Feb 11, 2019

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About the Tower Square Hotel Springfield

Location 2 Boland Way, Springfield, MA 01115

Renovations + Closures

This property is closed from September 21 2020 to July 31 2021 (dates subject to change).

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 15170 square feet (1409 square meters). The business-friendly Tower Square Hotel Springfield also features gift shops/newsstands, dry cleaning/laundry services, and shopping on site. Self parking is free. This 3.5-star Springfield hotel is smoke free.

  • 1 building
  • 265 guestrooms or units
  • 15170 sq ft of conference space
  • 1409 sq m of conference space
  • Built in 1972
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bradley Intl. Airport (BDL) (28 km / 17.4 mi)
  • Train station: Springfield Union Station (1.2 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Tower Square Hotel Springfield offers 265 shared accommodations with air conditioning, safes, and coffee/tea makers. This Springfield hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Accommodations are shared
  • Television
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Currents - Onsite restaurant.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0005772810

This property accepts credit cards

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0005772810. This property accepts credit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0005772810
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Springfield
  • Tower Square Hotel
  • Springfield Marriott Hotel
  • Marriott Springfield Hotel Springfield
  • Tower Square Springfield
  • Tower Square Hotel Springfield
  • Tower Square
  • Springfield Marriott
  • Tower Square Springfield
  • Tower Square Hotel Springfield Hotel
  • Tower Square Hotel Springfield Springfield
  • Tower Square Hotel Springfield Hotel Springfield
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.