Book Cheap Hotels in Southbury

The place was just as described...it was just like the photos or a little better. It was super clean. The staff was very efficient. It did seem they were stressed out and lacked some hospitality. The night we stayed a wedding party took over the entire restaurant which shut down the restaurant and room service. That was very disappointing. They said it happens as few times during the year. We should have been be told about this when booking. Overall, I would give it 4 1/2 stars out of 5 but with not giving notice of the restaurant and room service being closed and lack of hospitality I would say a 4.

the inside was much nicer than i thought it would be considering the location next to a large grocery store. We were pleasantly surprised

Staying at this hotel was an experience in misleading information from the google Maps directions to the unexpected parking charges. The address has a duplicate (through google Maps) which leads you into a Very depressed area. I wouldn't want to be there after dark. Although other stays at the IHG chain of hotels have always had free breakfast, here you have to pay for it unless you have paid extra for your hotel stay.While one front desk employee stated I was indeed "eligible" for free breakfast, another unceremoniously told me I was not. She was less than pleasant and seemed apathetic to the situation; as was her manager when I asked to speak with a hotel manager. Although the manager stated an apology, it did not seem at all sincere (or that she cared about the misinformation). Even though the parking facility across the street from the hotel has signs delineating it as Holiday Inn parking, you ARE CHARGED upon check-out ($10 a day!) despite hotel validation. When I asked about it at the front desk, the employee stated "it's Public parking". These circumstances have led to my poor review. HOWEVER, the restaurant staff was VERY accommodating, the food was very good and the room was serviced very well and VERY quickly. I will not be booking future CT. stays at this facility.

The room was great work out room well done but I had to pay extra for breakfast not the best idea.

Nice place. friendly staff, rooms are nice and clean

Good food nearby. breakfast was scimpy. Beds were comfortable. Quiet in rooms.