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4.0 out of 5

"The Wales Hotel is a charming hotel with a lot of character, conveniently located close to Mt. Sinai Hospital and Central Park in New York City. The ... " More

By a verified traveler on Thu 22 Feb 2018

Hotel Description

3.5-star boutique hotel near The Jewish Museum

In shopping district

A stay at this Upper East Side hotel places you steps from The Jewish Museum and within a 5-minute walk of Cooper Hewitt Smithsonian Design Museum. 92nd Street Y and National Academy of Design Museum are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and a 24-hour front desk and limo/town car service are also provided.

Free Internet, flat-screen TVs

The 87 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with DVD players, and room service. Free newspapers, free bottled water, and in-room massages are also available.

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$140* Per night/room Sep 2 - Sep 3

Classic Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, Corner (Madison Avenue)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Queen Bed (Carnegie)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Suite, 1 Bedroom

Bed Count 3 King Beds Maximum Occupancy 6 Max

Hotel Wales ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Wales

Everyone (6) Couples (1) Family (1)
3 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by Steven

Good Morning and thank you for your rating from your recent stay with us. We appreciate the review and we would love for you to send us some comments when you get the opportunity so we can find out how your stay was with us. We do hope to hear more from you soon and see you back when you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

5 out of 5
Friendly and helpful staff. Small, unique hotel that was very comfortable. And delicious coffee!

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 18, 2018 by Steven

Good Morning and thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our "Old World Charm Hotel" and that our hotel team provided you the excellent cusotmer service we are so well known for here in our Upper East Side neighborhood. We were also glad you loved our 24 hour coffee/ tea service and the quality of it we provide. We look forward to seeing you again next time you are in our area. Thank you and Happy Holidays. The Hotel Wales Team

5 out of 5

Great hotel with a lot of charm and character

Pros: The architecture is reminiscent of days gone by. It feels like you're stepping back in time about 60 or 70 years.
Cons: The rooms are a little small, and they would benefit from some updating. The front entrance and restaurant could be more handicapped accessible.
Location: Close to Central Park and Mt. Sinai Hospital.
The Wales Hotel is a charming hotel with a lot of character, conveniently located close to Mt. Sinai Hospital and Central Park in New York City. The staff is very friendly and helpful. The room was clean and comfortable. The rates were very reasonable. We loved our breakfast at the Sarabeth restaurant on the main floor.

Posted by , from Apalachin, NY on Feb 22, 2018

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Comment from Hotel Management

Feb 23, 2018 by Steven

Good Evening Glenn, Thank you so much for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your accommodations and hotel amenities and that we were so close to Mt. Sinai and Central Park which is where you needed to be. We know you reserved our standard room which was smaller than you expected and we hope on your next visit, you will try our spacious suites with plenty of room and great views of the city and Central Park. Reagrding your comments on updating, we are finishing replacement of all new beds and room carpet by end of March in addition to new hallway carpeting on all floors and new lamps and sofa beds as well. It was alos great to hear you enjoyed breakfast at Sarabeth's which is an icon here on the UES. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

4 out of 5

Upper East Side

Pros: Location and staff were excellent
Cons: Update bathroom and furnishings
Location: Not enough space to include all the opportunities literally within blocks.
Booked to take advantage of Upper East Side for a few days. The property is comfortable but a bit tired. Cleanliness was satisfactory. The bathroom was in need of major maintenance and upgrade. Furnishings were worn and needed to be replaced if the property seeks to maintain an upscale and vintage look & feel.

Posted by , from Florida on Nov 17, 2017

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Comment from Hotel Management

Nov 20, 2017 by Steven

Good Morning David, Thank you so much for the great comments and 4 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our great location and that our hotel team went out of their way to insure grwat service for you. We thank you for your feedback on our accommodations and bathrooms and we do cntinue to upgrade our hotel through the year with new room carpet and beds and will continue with all the remainder of the rooms starting early 2018. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

5 out of 5
Pros: Neighborhood was great but drains were awful !
Cons: Bathroom drains and shower head;ugh.
Location: Very good;lots of restaurants,Central Park and fairly close subway!
We enjoyed the quaintness of the building. There weren't enough outlets in our room to support 3 people for phones,hair dryers and camera chargers!

Posted by , from St. Paul,Mn. on Jun 14, 2016

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Comment from Hotel Management

Jul 17, 2016 by Steven

Hello Gloria, Thank you very much for your feedback on your stay with us here at the Hotel Wales. We are very happy you enjoyed the neighborhood and the feeling in the hotel. We are very sorry that some of the items in the room did not work as you or we expected. We have shared this information with our Chief Engineer for his follow up with his engineering team. We hope you will try us again next time you are in NYC. Have a great summer and All the Best. The Hotel Wales Team

5 out of 5

Nice hotel close to hospital

Pros: Most everything,esp. The roof top & the view. The friendliness of staff ,room was very clean & decorative . Easy walk to Mt Sinia Hospital.
Cons: The pillows on the Bed
Location: Great location to Mt. Sinai Hospital, Shopping, & Resturant , Park ave .
Easy walk to Mt. Sinai Hospital , Resturant , & shopping . Enjoyed sight- seeing ,touring & resturants. Love New York City !!!!

Posted by , from Virginia on Nov 16, 2015

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5 out of 5

Hotel Wales was awesome!!

Pros: The staff were amazing!
Cons: The room was a little small but not much you can do about that!
Location: Being so close to Central Park was awesome.
We would gladly stay there again. The room was clean and the staff were amazing. They were friendly and helpful and made our stay very enjoyable. The roof top terrace was beautiful and the hot coffee/tea on the second floor was a nice perk. The hotel was very quiet at night and in a nice quiet neighborhood. The only down side was that the room was a little small.

Posted by on Nov 6, 2015

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2 out of 5

Beware room location in hotel

Cons: Update the entire building..........old and not acceptable
Location: Location very good
Room was booked a month in advance. Upon arrival we were given a room on the upper most level near the terrace. The room was an attic room and unfit for any guest regardless of price. It was windowless, dark and creepy and should never have been used as a guest room. Staff was sympathic and must have known the room was really awful. Upon my insistance, a new room was quickly given to me on a lower floor. This room was better. Basically, the hotel is old and in need of updating. I do not think I would stay there again......there are better hotel choices nearby.

Posted by , from Boston, Ma on Mar 24, 2015

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4 out of 5

Wonderful small hotel nice neighborhood very pricey

Pros: Quiet, close location to mt sinai hospital
Cons: No free Internet
Wonderful small hotel nice neighborhood close restaurants close to Mt Sinai Hospital but very pricey

Posted by , from Houston, TX on Sep 17, 2012

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3 out of 5

Quiet hotel in a great location close to musuems and Central Park.

Pros: Quiet, close to museums, close to central park
Cons: No free Internet, tiny rooms, no continental breakfast
Great location in great Carnegie Hill neighborhood. Quiet and clean but the rooms are tiny...even by NYC standards. Our double bed barely fit in the room. Not much storage space or room to move. When I booked the room, a continental breakfast was included but by our arrival time, this service had been discontinued. Reading prior reviews, this continental breakfast had slowly devolved from a "catered by Sarabeths" to standard fare...and now to nothing.

Posted by , from Portland, OR, USA on Dec 16, 2011

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Property Features

There are 2 restaurants on site, along with a grocery/convenience store. WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Wales. Parking is available for a fee. This 3.5-star New York hotel is smoke free.

  • 87 guestrooms or units
  • 10 levels
  • 2 dining venues
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.9 km / 8 mi)
  • Train station: New York Harlem 125th St. Station (2.8 km / 1.7 mi)
  • Metro station: 96 St. Station (Lexington Av.) (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Wales offers 87 air-conditioned accommodations with DVD players and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • DVD player
  • Refrigerator available
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to 1 PM.

Sarabeth - This restaurant serves breakfast, brunch, lunch, and dinner.

Paola - This restaurant specializes in Italian cuisine and serves brunch, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 49 per night.

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 19 per person (approximately)
  • Valet parking fee: USD 59 per day
  • Pet fee: USD 25 per pet, per day
  • Rollaway bed fee: USD 49 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Wales
  • Hotel Wales New York
  • Wales Hotel
  • Wales New York
  • Wales New York City
  • Wales Hotel New York City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.