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Gorgeous view of the city skyline, a good location for walking to all the sights we wanted to see, and a short walk (10 min) from the blue line from O'Hare. Because it was in a busy area we heard quite a bit of traffic noise, although luckily on the 20th floor we could no longer hear people below. Drivers in Chicago seem to use their horns more than they do on the west coast do that's mostly what we heard, that and revving engines, or sirens. The staff was incredibly helpful. They were efficient during checkin/out and let us stash our luggage the day of our flight.

Staff was very welcoming, the facilities were lovely, good location but also not right on the busy Michigan Ave.

The Freehand Chicago will appeal to trendy eclectic seekers. It's 'pick-up' lounge atmosphere & Bohemian decor give it an informal feel. The bar is cavernous and dark with secluded corners where some not-so-cool public behaviour can be witnessed. From that perspective, this is not a family hotel. The bar food, hoping to be edgy, is expensive and disappointing. The dorm-style room with two bunkbeds was small, but functional. While it sleeps four, you'd never want to be four in such a small room. It would be reminiscent of a train sleeping car - no room to move. The pillows are lumpy and thin with thin scratchy blankets. And don't bother trying to relax on the small seating area - the cushions slide off in all directions. The 5th grade macrame wall decor was a bit sad. Note that there is no phone, no mini-frig, no soap or shampoo and no wash clothes provided by the hotel. All of this points to a hostel-style accommodation, which again, may appeal to no-fuss travelers, but without the budget rates to go with it. The rooms are still pricey for what you get (or don't get). Overall, the Freehand Chicago seems to suffer from a case of mistaken identity. It wasn't an up-scale trendy hotel, although the prices suggest otherwise; and it's not a budget hostel for the economy traveler, who would struggle to cover the cost of a 'snack' at the bar. To be far, it should be mentioned that there is guest laundry in the basement and a guest kitchen (both nods to hostels).

I was at peace with the design and really had a good time relaxing and meditating.

After a lot of research online for the perfect hotel to celebrate our anniversary, this will be our go to hotel every time we are in Chicago. We stayed in the Mosaic suite and had the entire 6th floor to ourselves. Complimentary bottle of wine and fruit was brought to our room to celebrate our anniversary. I think I may have said one thing about it being our anniversary to the person checking us in(Luis?) and I didn't make a big deal about at all. Was an awesome surprise! The patio area on the 17th floor was amazing, only wish we had more time to enjoy it. Two minor negatives to minimal to even mention in detail. Love this place!

I stayed here two nights. I was safe, comfortable, and slept well. Clean facilities and friendly staff rounded off the stay for me. Bowling alley was closed (who knew they had a bowling alley? is this a common hotel thing? LOL) A great stay. I stayed on business and would recommend to anyone.

This was well located...just over Nordstroms and a HUGE shopping mall. I was on crutches and they had the hotel Mercedes Limo drive us to Victoria's Secret...5 blocks down because it was raining. The place is going to do an update on the lobby...and I can't figure out WHY???...it is modern and clean and stylish. Food was great, being gimpy I ate here twice over our 3 days. Beds were comfortable, the bellhop saw we had leftovers and ordered up a Microwave...they care and it shows.

I stayed while taking a class in Chicago. I picked this location due to it's very close proximity to the "L" train, the price (which was cheaper than most downtown Chicago hotels) and the free breakfast. Parking is not free, but can be found right across the street.

Got there before noon and received a top floor room. We were received very warmly from the doorman to the lobby staff. This hotel is in a good location across from one of our favorite restaurants. My only complaint is the window air conditioning unit, as with any hotel with a window unit, becomes an irritant at night.

Friendly and helpful staff. Location is near many restaurants and shopping. Breakfast that is included is a nice feature. Spacious room.