8/10 Good
Kathy
Jul 6, 2025
Liked: Staff & service, property conditions & facilities
The staff here at this particular location is a great representation of what greast cusdtoner service is suppossed to be...I extend my thanks to Miguel, Zebeida and Sasha for continuing to go the "extra mile" to make sure that I have what I need to make my stay a pleasant, worthy one. However, there was one setback that I experienced on the last day of my 3-day stay with past week.. there was a collection of dust behind one of the dressers which is close to the bed. The area appears to be diffult to reach and clean but if I can do it then housekeeping can as well. I must add that housekeeping also has been exceptionally supportive and getting what I need and it's they were occasion when I ever experienced dust in the room. There has been other issues that I brought up and they have been addressed because I have spoken up and I really hope that the staff understands my willingness to bring up these issues so that they can be addressed.
I am more disappointed with the third party who I booked with because of the way they mishandled the communication with Alize. Alize is someone who I only met this past Wednesday and I spoke to her on the phone t I found it hard to believe what I was hearing from the representative in regards to the feedback that Alize presented to him. I would gladly welcome a phone call to express further in detail the information that was relayed me I find it hard to believe that Alize, being a manager would relay such information.
Kathy
Stayed 3 nights in Jul 2025