4/10 Poor
Yvette
Traveled with family
Jul 7, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
While booking I was looking for a pool with a lift for handicap. This was my main reason I booked with this property. When I checked in and asked about it they said it worked. As we came down to the pool they let me know that the batteries were dead and they were not working. After some research I found out that hotels are required to be compliant with the ADA and California building code. The pool is indoor and has tile like floor surrounding the pool and is very slippery when wet. I almost fell multiple time let alone trying to get my disabled elderly mother in the pool since the lift was dead. The only other complaint was i had to pay for parking. Per day. That was not in the booking description, only on a posted piece of paper at the front desk.