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4.3 out of 5

"Website indicated the restaurant was on-site, but at check-in found out no food was available, not even room service. Entry to room was not working p ... " More

By a verified traveler on Thu 07 Jan 2021

Hotel Description

3-star hotel near Golden1Center

Downtown Sacramento stay

Within a 10-minute walk of this Downtown Sacramento hotel, you'll find Golden1Center and Tower Bridge. California State Capitol and Sutter General Hospital are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a seasonal outdoor pool on site, and laundry facilities and concierge services are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and pillow menus, the 359 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$133* Per night/room Apr 25 - Apr 26

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Non Smoking (2BD Feature)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Executive Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Feature)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Sacramento Downtown-Arena, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Sacramento Downtown-Arena, an IHG Hotel

Everyone (10) Couples (4) Family (4)
3 out of 5
Website indicated the restaurant was on-site, but at check-in found out no food was available, not even room service. Entry to room was not working properly, mentioned to desk attendant, said it was fixed, but it wasn't. Dripping from air conditioner leaked all night long, mentioned to desk attendant, said sorry, but nothing else.

Posted by on Jan 7, 2021

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Comment from Hotel Management

Jan 7, 2021 by Barry

Greetings, Thank you for staying with us and sharing experience. We are disappointed and apologize all was not up to our standards. We will look into our site to ensure it states our restaurant closure during the pandemic and the air conditioner. Again thanks,

2 out of 5
Tv did not turn on, shower was cold and the toilet paper holder was broken

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 3, 2020 by BM

Thanks for staying with us and providing feedback. We are sorry not all items were properly functioning and disappointed your experience was not as we would have hoped. Please feel to contact the hotel manager directly at 916-446-0100 should there be more can do.

5 out of 5
The check in was a breeze and we were greeted with a choice wine or beer while we waited in line....awesome!!

Posted by , from Stockton on Feb 23, 2020

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Comment from Hotel Management

Feb 23, 2020 by MG

Glad you enjoyed your stay. We hope to see you again in the future!

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by MG

Thank you! We appreciate your feedback

2 out of 5
2 different nights i had to go back downstairs because my key to my room would not work. The bathtub was dirty.

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 13, 2019 by MG

I'm so sorry for the inconvenience

4 out of 5
Customer service is excellent. Hotel is old and rugs and furniture are outdated.

Posted by on Nov 2, 2019

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Comment from Hotel Management

Dec 13, 2019 by M

Thank you!

5 out of 5
I liked the complimentary breakfast with our reservation and how comfortable our bed was.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Dec 13, 2019 by M

Thank you!

5 out of 5

Posted by on Oct 13, 2019

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5 out of 5

Posted by on Sep 8, 2019

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5 out of 5
Our stay at the Holiday Inn in Downtown Sacramento was great from the moment we arrived to the time we left. When we pulled up the staff at the entrance was friendly and helpful. The woman at the front desk that checked us in was wonderful, wish I could remember her name. She was friendly and greeted me with a genuine smile and made sure I had all the information we would need for our stay. When I went back later to ask a question she greeted me by name and another smile. Later when we needed a cab the young man at the front entrance went out of his way to find the driver of the cab that was parked near the entrance. One of the great benefits of staying at this Holiday Inn was the location. Parking, dining, shopping and best of all Old Sacramento are all in easy and safe walking distance. Will never stay anyplace else when in the area.

Posted by on Jun 21, 2019

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About the Holiday Inn Sacramento Downtown-Arena, an IHG Hotel

Location 300 J St, Sacramento, CA 95814

Renovations + Closures

The following facilities or services will be unavailable from April 1 2021 to April 30 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Swimming pool

Property Features

Holiday Inn Sacramento Downtown-Arena, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Event space at this hotel measures 13000 square feet (1208 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Sacramento Downtown-Arena, an IHG Hotel. Parking is available for a fee. This 3-star Sacramento hotel is smoke free.

  • 1 building
  • 359 guestrooms or units
  • 16 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Sacramento Intl. Airport (SMF) (17.7 km / 11 mi)
  • Train station: Sacramento Valley Station (0.9 km / 0.6 mi)
  • Metro station: 7th & I/County Center Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Sacramento Downtown-Arena, an IHG Hotel offers 359 accommodations with video-game consoles and safes. Beds feature pillowtop mattresses. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:30 AM.

Cyprus Grille - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 16.95 per person (approximately)
  • Self parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Capitol Hotel Sacramento Plaza
  • Holiday Inn Sacramento Capitol Plaza
  • Holiday Inn Sacramento Plaza
  • Holiday Inn Sacramento-Capitol Plaza Hotel Sacramento
  • Holiday Inn Sacramento Capitol Plaza Hotel
  • Holiday Inn Capitol Plaza Hotel
  • Holiday Inn Capitol Plaza
  • Sacramento Holiday Inn
  • Holiday Inn Sacramento Downtown-Arena Hotel
  • Sacramento Arena, An Ihg
  • Holiday Inn Sacramento Downtown Arena
  • Holiday Inn Sacramento Downtown-Arena, an IHG Hotel Hotel
  • Holiday Inn Sacramento Downtown-Arena, an IHG Hotel Sacramento

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.