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Hampton Inn and Suites Roanoke Downtown

2.5-star property
27 Church Avenue SE, Roanoke, VA 1-855-201-7819

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4.9 out of 5
Exceptional!
See all 10 Travelocity Reviews

"Nice location everyone was super nice Would stay again " More

By a verified traveler on Thu 10 Sep 2020

Points Of Interest

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Hotel Description

Hotel near Berglund Center in Roanoke

City center stay

At this hotel, you'll be steps from Art Museum of Western Virginia and History Museum of Western Virginia. Center in the Square and Hopkins Planetarium are also within half a mile (1 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Traveling on business? Take advantage of the business center and free Internet in public areas. There's a fitness center on site, and laundry facilities and free newspapers are also offered.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 127 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include free weekday newspapers, free local calls, and free toiletries.

Room, 2 Queen Beds, Accessible, Balcony (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Drinks and Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Refrigerator & Microwave (Balcony)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Drinks and Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hampton Inn and Suites Roanoke Downtown ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hampton Inn and Suites Roanoke Downtown

Everyone (6) Couples (2) Family (2)
5 out of 5
Nice location everyone was super nice Would stay again

Posted by , from Anderson on Sep 10, 2020

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5 out of 5

Posted by on Jul 26, 2020

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Comment from Hotel Management

Aug 4, 2020 by Ashley

Thank you for staying with us we appreciate your positive feedback!

5 out of 5
great location and quality for the money easy to get to and the parking is connected to the building

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 1, 2020 by Ashley

Thank you so much for staying with us, we appreciate your feedback

5 out of 5
The staff was very polite and friendly. Room was spotless.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Ashley

Thank you for staying with us, we appreciate your feedback!

5 out of 5
Great downtown location with plenty to do and see within walking distance.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 12, 2019 by Ashley

Thank you so much for your feedback

5 out of 5
Loved everything about our visit. Staff was extremely friendly and helpful. We were very impressed!

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 22, 2019 by Ashley

Thank you so much for your positive feedback!

5 out of 5

Posted by on Mar 27, 2019

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Comment from Hotel Management

Apr 1, 2019 by Ashley

Thank you for your positive feedback!

5 out of 5
Great staff. Room felt a little cramped. Didn't really have much thought into room design when made layout for room.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 2, 2019 by Ashley

Thank you so much for your feedback. Hilton wants a new modern look. Any properties that have been built within the last 2yrs are getting this similar layout. I do apologize. I hope in the future you can give our property another chance.

5 out of 5

Great place to stay but noisy neighbor ..........

Pros: Location, breakfast, cleanliness, staff, beautiful inside
Location: shop, eat,
Beautiful, great location, friendly staff, clean room. My partner said he didn't sleep well because there was a noisy guest in an adjacent room banging things around most of the night. Unfortunately he is the type who wouldn't call the desk to complain and I slept through it. Otherwise everything was great.

Posted by , from Maryland on Jun 7, 2017

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4 out of 5

Good location for downtown experience.

Pros: It's views from the balcony were great. I only wished my room faced Mill Mountain.
Cons: The entrance to the hotel from the parking garage.
Location: The location was great. The downtown area offers many shops and restaurants, and even a farmers market. Occasional festivals occur at an amplitheater
When I was visiting Roanoke on a previous trip I noticed this hotel that caught my interest since it sat on top of a parking deck, giving it great views from the hotel rooms. The rooms also offered balconies that gave you an even better viewpoint. This hotel is in the center of the downtown activities. There are lots of quaint shops and a variety of restaurants all within a short walk. The rooms were very modern and clean. The staff couldn't have been any friendlier. The only drawback I had was getting from the parking deck into the hotel. You had to come outside from the parking garage and walk to the entrance of the hotel lobby. Even though it is only a few steps it happened to be raining when we arrived so we got a little wet. I would stay here again though.

Posted by on May 22, 2017

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About the Hampton Inn and Suites Roanoke Downtown

Location 27 Church Avenue SE, Roanoke, VA 24011

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. A fitness center, an arcade/game room, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn and Suites Roanoke Downtown. For a fee, parking is available. A complete renovation of Hampton Inn and Suites Roanoke Downtown was completed in 2016. This Roanoke hotel is smoke free.

  • 127 guestrooms or units
  • 3 levels
  • 3 conference rooms
  • Built in 2016
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Roanoke Regional Airport (ROA) (9.2 km / 5.7 mi)
  • Train station: Roanoke Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hampton Inn and Suites Roanoke Downtown offers 127 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Roanoke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Roanoke Downtown Hotel
  • Hampton Inn Roanoke Downtown
  • Hampton Suites Roanoke Roanoke
  • Hampton Inn and Suites Roanoke Downtown Hotel
  • Hampton Inn and Suites Roanoke Downtown Roanoke
  • Hampton Inn and Suites Roanoke Downtown Hotel Roanoke

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.