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Courtyard by Marriott Richmond Downtown

3-star property
1320 East Cary Street, Richmond, VA 1-855-201-7819
3.3 out of 5
See all 7 travelocity Reviews

" Nothing unique about the property…a rather ordinary hotel. The Wi-Fi access was terrible which was a big surprise especially for a Marriott hotel. " More

By a verified traveler on Wed 26 Oct 2022

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Hotel Description

3-star hotel near Richmond Old City Hall

Downtown Richmond stay

Within a 10-minute walk of this Downtown Richmond hotel, you'll find Richmond Old City Hall and Virginia Commonwealth University Medical Center. Virginia State Capitol and Edgar Allan Poe Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, a terrace, and a snack bar/deli are also offered.

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$199* Per night/room Feb 12 - Feb 13

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard by Marriott Richmond Downtown ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Richmond Downtown

Everyone (4) Family (2)
3 out of 5
Nothing unique about the property…a rather ordinary hotel. The Wi-Fi access was terrible which was a big surprise especially for a Marriott hotel.

Posted by on Oct 26, 2022

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4 out of 5
It was close to my businesses meeting.

Posted by on Sep 30, 2021

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1 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 19, 2021 by Lars F, General Manager

Thank you for taking the time to provide valuable feedback.

5 out of 5
I loved the staff. They were friendly fun, and helpful. Definately reccomend this hotel to everyone who visits downtown richmond. Great rates!

Posted by , from Richmond on Dec 4, 2020

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Comment from Hotel Management

Dec 7, 2020 by Lars F, General Manager

Thank you for staying with us and posting this great review! Glad to hear you loved the staff - we loved hosting you! Hope to welcome you back soon!

1 out of 5
1. Outlet in bathroom did not work 2. Coffee maker did not work 3. No remote to TV so no television 4. Phone did not work, had to use cell phone to call desk to get them to fix room phone 5. Google chrome does not work so the most popular search engine does not function 6. 2:30 am drunks pounding on the door I had to call the desk for towels, phone, WiFi & other issues the afore mentioned they semi resolved, the others they did not. I have over a million points with the IHG group and have stayed in 4 different motel chains in the past 7 weeks and this by far was the worst of my experiences. I will never stay in downtown Richmond again and will probably NEVER choose a Marriot as my lodging again.

Posted by , from Virginia on Jun 11, 2018

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5 out of 5
Pros: close to everything that I wanted to be close to
Cons: a way for the bathroom light to be not so bright when you don't need the full light effect
Location: close to numerous bars and restaurants
the staff was very helpful and made my experience exactly as it should have been

Posted by , from avon, NY on Nov 28, 2016

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Comment from Hotel Management

Dec 11, 2016 by Cathy

Thank you for sharing such excellent feedback about our team and our the location of our property. We hope to host you again soon!

4 out of 5

Nice central location

Only complaint is i could at least get a Continental breakfast for 150 a night

Posted by , from Norfork Va on Nov 25, 2016

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Comment from Hotel Management

Dec 11, 2016 by Cathy

Thank you for sharing your feedback about our location!

About the Courtyard by Marriott Richmond Downtown

Location 1320 East Cary Street, Richmond, VA 23219

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, a library, and a terrace are also featured at the business-friendly Courtyard by Marriott Richmond Downtown. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Richmond hotel.

  • 135 guestrooms or units
  • 6 levels
  • Built in 2014
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Richmond Main Street Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Courtyard by Marriott Richmond Downtown offers 135 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels and pay movies. This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Courtyard by Marriott Richmond Downtown has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Self parking fee: USD 25 per night
  • Valet parking fee: USD 32 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Hotel Richmond Downtown
  • Courtyard Richmond Downtown
  • Courtyard Marriott Richmond Downtown Hotel
  • Courtyard Marriott Richmond Downtown
  • Courtyard By Marriott Richmond
  • Courtyard by Marriott Richmond Downtown Hotel
  • Courtyard by Marriott Richmond Downtown Richmond
  • Courtyard by Marriott Richmond Downtown Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.