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4.4 out of 5

"The check-in process left much to be desired. The set up leaves one thinking that you are in an unsafe area. The room however was clean and comforta ... " More

By a verified traveler on Mon 10 May 2021

Hotel Description

Raleigh hotel in Crabtree area

In Raleigh

With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Shelley Lake Park. Laurel Hills Park and North Hills Shopping Center are also within 3 miles (5 km).

Renovated in 2019

A fitness center is featured at this hotel, along with free WiFi in public areas and a snack bar/deli. Business travelers can take advantage of the business center. Dry cleaning, laundry facilities, and free newspapers are also on offer.

Free WiFi, kitchens

The 122 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. LCD TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Oct 3 - Oct 4

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility, Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Candlewood Suites Raleigh Crabtree, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Raleigh Crabtree, an IHG Hotel

Everyone (4)
5 out of 5
The check-in process left much to be desired. The set up leaves one thinking that you are in an unsafe area. The room however was clean and comfortable. I would stay here again.

Posted by on May 10, 2021

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4 out of 5

Posted by on Apr 11, 2020

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5 out of 5
Loved the home feel with kitchen, living room ect

Posted by on Feb 14, 2020

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4 out of 5

Posted by on Mar 17, 2019

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2 out of 5

Close to everything, but at a price.

We booked this place for a trip to Raleigh for a concert on NYE. It had more stars and better reviews than the last hotel we stayed at in Raleigh. Upon entering the staff was nice and friendly. After getting our room key and turning the corner it smelled like musty smoke. We were in a non-smoking room and the last tenants had smoked in the room. Musty stale smell. Bathroom had clearly had an animal (dog?) that had been locked in prior to our stay. The bottom left side of the trim was scratched and messed up by something trying to get out. Room was clean however. Very loud people stayed at this hotel during our stay. Running and jumping on floor above us all night. Very loud audible sobbing throughout the night as well. Next day smoke smell was worse in hallway. Other occupants out in hallways cussing and just being loud. We were gone most of the day. Came back switched our towels for new ones, my husband said she “acted like she didn’t have time to do it” but got new towels. Left for the concert returned around 1:45am. Pulled in to parking lot full of cars, liquor bottles, beer cans in empty spots. Heard loud music before we even turned off the car. It was coming from INSIDE the hotel. Another loud night. Would not suggest staying here at all, unless this weekend was just out of the norm. Musty smell would have been there no matter who was staying.

Posted by , from Savannah, Georgia on Jan 2, 2018

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5 out of 5

This hotel made us feel welcome.

Pros: Free Internet, Quiet
Cons: no free breakfast
The staff made us feel like we were family. We were tired from our flight and they helped us by recommending an Italian Restraunt that delivered to our room. Having our own little kitchen equiped with the essentials made it feel homey. We enjoyed our stay and will choose Candlewood Suites the next time we travel. We were able to use their computer to get maps for our intended destinations and for returning our rental car. We were visiting someplace we hadn't been before so that service was so valuable to us.

Posted by , from O'Neill, NE 68763, USA on Jan 24, 2013

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5 out of 5

This Hotel was great for me

Pros: Free Internet, Quiet
Cons: Nothing close
Candlewood Stes Crabtree was great for me. I'm looking forward to my next stay.

Posted by on Sep 13, 2012

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5 out of 5

Great hotel and flight

Pros: Free Internet
Outstanding Vacation. Great hotel and flight. Thank you

Posted by on Aug 30, 2012

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4 out of 5

The staff was the highlight of my stay.

Pros: Close restaurants, Free Internet, dvd/cd player
Cons: no free breakfast
I have stayed at this hotel several times for many reasons. Location, hotel accomadations- including full service suites, but the staff has really made me feel extremely welcome and provided me with the best transportation service to wherever I needed to go when I chose not to rent a car. This was extremely helpful to me for business and personal reasons. I would reccomend this hotel to any traveler who wants the comforts of home and the staff who will accomadate to your every need.

Posted by , from cincinnati, ohio on Apr 13, 2011

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5 out of 5

Candlewood Suites is our go to place to stay

This last visit was our second time staying at the Candlewood Suites in Raleigh and we plan to stay there again. It has decent wi-fi and quiet rooms that have just enough space to make staying in for meals (given the kitchen in the room) reasonably pleasant. The only issue we had was that our card key had been demagnetized so it didn't work to open the door for late check in. However, we had no sooner picked up the lobby phone then the after hours manager came to help us. Everyone we dealt with there was first rate, very friendly and accomodating - from supplying a wine bottle opener to extra pillows. It is not luxurious, but that isn't why you stay at a place like this - but if you want a place that is nice, clean, well maintained, quiet, well located and reliable I highly recommend this. Oh, almost forgot to mention, it has been recently updated (carpets and chairs) - yet another plus and indication that this will remain a quality choice to stay.

Posted by on Mar 19, 2011

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About the Candlewood Suites Raleigh Crabtree, an IHG Hotel

Location 4433 Lead Mine Rd, Raleigh, NC 27612

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. There's an onsite business center. A fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Raleigh Crabtree, an IHG Hotel. A complete renovation of Candlewood Suites Raleigh Crabtree, an IHG Hotel was completed in February 2019. This Raleigh hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • Built in 2000
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free RV, bus, truck parking

Transport

  • Parking: Free RV/bus/truck parking

Room Amenities

Candlewood Suites Raleigh Crabtree, an IHG Hotel offers 122 air-conditioned accommodations with DVD players and coffee/tea makers. LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly. Renovation of all guestrooms was completed in February 2019.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per night (maximum USD 150 per stay)
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Raleigh
  • Candlewood Suites Crabtree
  • Candlewood Suites Crabtree Hotel
  • Candlewood Suites Crabtree Hotel Raleigh
  • Candlewood Suites Crabtree Raleigh
  • Candlewood Suites Raleigh
  • Candlewood Suites Raleigh Crabtree
  • Raleigh Candlewood Suites
  • Candlewood Suites Raleigh - Crabtree Hotel Raleigh
  • Candlewood Suites Raleigh Crabtree Aparthotel
  • Candlewood Suites Crabtree Aparthotel
  • Candlewood Suites Raleigh Cra
  • Candlewood Suites Raleigh Crabtree
  • Candlewood Suites Raleigh Crabtree, an IHG Hotel Hotel
  • Candlewood Suites Raleigh Crabtree, an IHG Hotel Raleigh
  • Candlewood Suites Raleigh Crabtree, an IHG Hotel Hotel Raleigh

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.