2/10 Terrible
Toni C.
19 feb. 2025
No refrigerator
Upon checking in we discovered close to 6PM the refrigerator did not work. We called immediately and left to go to dinner only to come back to a huge puddle on the kitchen floor that one of us almost fell down because of the puddle. We called again to let them know about this and I was asked for a picture of the water that I had already cleaned up. We had to pull the refrigerator out and turn off the water supply to it. No solution was offered to us when we asked what we should do with our food. Cassiola was very poor in communications on the matter until I requested 50% refund at which time suddenly they brought me a small hotel refrigerator. It has been over a week and I am still waiting for the status of my refund.
Toni C.
Se hospedó 3 noches en febrero de 2025