For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Southwest Orlando hotel places you within half a mile (1 km) of Universal Orlando Resort™ and 2 miles (3 km) of The Wizarding World of Harry Potter™. Universal Studios Florida™ and Orlando International Premium Outlets are also within 2 miles (3 km).
Free perks
This hotel features an outdoor pool and a fitness center. Free perks include full breakfast, free self parking, and a theme park shuttle. A 24-hour business center, free WiFi in public areas, and limo/town car service are also on offer.
Free WiFi, comfy beds
Featuring conveniences like refrigerators and microwaves, the 70 guestrooms also offer free WiFi and plasma TVs with cable channels. Other amenities include pillowtop beds, MP3 docks, and room service.
from $90
Standard Room, 1 King Bed, Accessible, Non Smoking
Family Room, 2 Queen Beds, Non Smoking (Oversized Room)
Bed Count2 Queen BedsMaximum Occupancy
6 Max
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Bed Count1 King BedMaximum Occupancy
2 Max
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Best Western Plus Universal Inn ratings based on 56 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Best Western Plus Universal Inn
Everyone (7)Family (2)
4 out of 5
The location was clean and close to Universal Studios. A shuttle was provided to the parks. Breakfast was included and was sufficient.
Posted by a verified traveler on Jan 1, 2020
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Comment from Hotel Management
Jan 7, 2020
by Sam Jayswal
Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
4 out of 5
Only hear one night above average horel nice but not luxury.
Posted by a verified traveler on Jul 21, 2019
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3 out of 5
Property in a good location especially for Universal and access to I-4. Breakfast was good. Room was clean, air handler filter probably needed to be changed. Parking is not ideal with only one access to the entrance of the building, but I liked the 'one way/one way out' for security purposes. Arrived after dark so handicap parking was not noticable. Not much parking close to entrance. Our room door hung up on the carpet so you had to physically push/pull the door closed.
Posted by Sue, from Ocala, FL on Feb 16, 2019
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Comment from Hotel Management
Feb 20, 2019
by Sam GM
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.
5 out of 5
Posted by a verified traveler on Dec 29, 2018
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Comment from Hotel Management
Dec 31, 2018
by Sam Jayswal
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
it was awesome
Pros:love the cleaness and good breakfast
Cons:nothing
Location:the location is awesome
the servcies and the location of this hotel is awesome. had a wonderful time
Posted by Lillian, from Puerto Rico on Dec 12, 2017
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Comment from Hotel Management
Jun 27, 2018
by Front Desk
Thank you for sharing your thoughts regarding your recent stay with us. I am thrilled that you enjoyed our clean rooms and that you found our staff professional and helpful, we will be happy to have you with us in the future, we hope you have a wonderful day.
4 out of 5
Reasonable hotel close to Universal Studio
Pros:Location and price
Cons:It might be nice to have an afternoon shuttle. The breakfast could be improved.
Location:Great location for a Universal Studios visit.
This hotel served our purposes very well. It was reasonably priced, the room was spacious (we had a Family Suite), and it was just down the street from Universal Studios which was where we were spending our time while we were in Orlando. While we didn't walk - you can if you want to. There is a sidewalk all the way to the entrance. The shuttle service to and from the park was very good. I had read some negative reviews about this, but we had no problems at all. The breakfast was like most hotel breakfasts, not great but certainly adequate. The staff were friendly and very helpful. There are a number of restaurants right next to the hotel plus a Walgreens and a Starbucks.
Posted by Diana, from MO on May 29, 2017
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4 out of 5
Close to Universal Studios
The staff were very helpful. Shuttle to Universal Studios was very handy.
Posted by a verified traveler on Sep 6, 2016
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5 out of 5
Best Western Plus Universal Inn is Awesome
Our experience was superb. From GM Sam till the room service lady everyone was really cooperative. The counter lady Carla was really plesant and cooperative. For free shuttle i suggest one thing that in case the person is not present when shuttle arrives but his name is there on the register then shuttle guy should ask counter person to check that person so it wont be missed. I missed it one time just by seconds n then have to call uber.
Posted by Awesome, from chicago on Jul 30, 2016
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5 out of 5
Universal's Halloween Horror Nights
Pros:clean clean clean
safe
proximity to Universal
amenities around hotel
Cons:Nothing for my stay.
Location:Extremely close to Universal's front door. Many restaurants and Walgreen's within walking distance, share a parking lot and easy access to main roads
We are from Tampa and we stayed at the Best Western Plus Universal for one evening to attend Universal's Halloween Horror Nights.
The hotel desk person was friendly and informative, she was very busy at the time we arrived with other guests, arranging transportation and answering the phones. She quickly checked us is, no more than 15 minutes, I had pre-booked online so I just needed to sign and provide my ID and CC.
The room was just as it shows on the pictures from the website. Clean, well maintained, no mold or broken items. We had a microwave, refrigerator, and coffee maker in the room. We were in room 226, this is great room. It is the last room on the floor directly next to the stairs and was very quiet and private.
We stayed on a Wednesday night and the free shuttle to Universal ran at 8 & 10AM and 8 & 10PM only. This is not a problem however, because you can walk to from gate from the hotel. We did not realize how close we really were and took a $10 cab ride to the park. We opted to walk home after Halloween Horror Nights ended at 1AM and there was a very well-lit, safe, direct and short path that took us right back to the hotel. I would suggest walking to anyone that can do it. It took us, 2 healthy adults at a leisurely pace, about 20 minutes. It is not a strenuous walk at all.
The continental breakfast was fantastic in the morning and the ease of getting back to the highway to head home was effortless.
We will definitely be staying here again!
Posted by b & k, from Tampa, FL on Oct 23, 2015
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4 out of 5
Nice hotel close to Universal Studios
Decent price, free breakfast, clean quiet rooms, about mile walk to Universal City Walk. Free shuttle but it only runs 4 times a day. Overall not a bad stay, would stay there again.
Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Free breakfast is served daily. Tour/ticket assistance, multilingual staff, and a garden are also featured at Best Western Plus Universal Inn. Free self parking is available. This Orlando hotel is smoke free.
1 building
70 guestrooms or units
3 levels
Full breakfast (free)
Business center (24 hours)
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Front-desk safe
Car service
Tour and ticket information
Garden
Newspapers in lobby (free)
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Free WiFi
Free theme park shuttle
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Orlando, FL (MCO-Orlando Intl.) (27.8 km / 17.3 mi)
Property shuttles: Free theme park shuttle
Parking: Free self parking
Room Amenities
Best Western Plus Universal Inn offers 70 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch plasma televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Pillowtop beds
MP3 dock
In-room dining
Plasma television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Shower
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 10 AM.
Room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
