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Best Western Plus Universal Inn

2.5-star property
5618 Vineland Rd, Orlando, FL 1-855-201-7819

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3.9 out of 5
Good!
See all 10 Travelocity Reviews

"Great room and location! Very nice staff and clean rooms " More

By a verified traveler on Mon 12 Oct 2020

Points Of Interest

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Hotel Description

Hotel near Universal Orlando Resort in Orlando

In shopping district

A stay at this Southwest Orlando hotel places you within half a mile (1 km) of Universal Orlando Resort and 2 miles (3 km) of The Wizarding World of Harry Potter™. Universal Studios Florida and Orlando International Premium Outlets are also within 2 miles (3 km).

Outdoor pool

This hotel features an outdoor pool and a fitness center. Guests will appreciate free perks like free self parking and WiFi in public areas. A 24-hour business center, a garden, and laundry facilities are also on offer.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 70 guestrooms also offer free WiFi and plasma TVs with cable channels. Other amenities include pillowtop beds, MP3 docks, and room service.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$51* Per night/room Jan 24 - Jan 25

Family Room, 2 Queen Beds, Non Smoking (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Universal Inn ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Universal Inn

Everyone (4) Couples (1) Family (3)
2 out of 5
Front desk staff was rude and not attentive to me when I checked in. Was more interested in talking to each other. My daughter went to shower and the tub had ants. Overall just disappointing hotel. Especially for a Best Western.

Posted by on Jan 14, 2021

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Comment from Hotel Management

Jan 16, 2021 by Sam Jayswal

We are sorry that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resort.

5 out of 5
Great room and location! Very nice staff and clean rooms

Posted by , from Palatka on Oct 12, 2020

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Comment from Hotel Management

Oct 13, 2020 by Sam GM

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2 out of 5

Posted by on Jun 25, 2020

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Comment from Hotel Management

Jun 26, 2020 by Sam Jayswal

We are sorry that your recent stay with us did not exceed your expectations. Guest safety is our priority at Best Western Plus Universal Inn. Because of the local outbreak of COVID-19, our hotel has immediately implemented a number of increased health and safety measures, that includes the breakfast will be implemented and served until further notice and we are not providing daily room cleaning for stayover guests to reduce the contact for the employees with the guest. We are committed to complying with the stringent health standards recommended by local health authorities during this public health situation. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

5 out of 5

Posted by on Feb 9, 2020

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Comment from Hotel Management

Feb 9, 2020 by Sam GM

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4 out of 5
Convenient location, friendly staff, good breakfast.

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 26, 2020 by Sam GM

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4 out of 5
The location was clean and close to Universal Studios. A shuttle was provided to the parks. Breakfast was included and was sufficient.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 7, 2020 by Sam Jayswal

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4 out of 5
Only hear one night above average horel nice but not luxury.

Posted by on Jul 21, 2019

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3 out of 5
Property in a good location especially for Universal and access to I-4. Breakfast was good. Room was clean, air handler filter probably needed to be changed. Parking is not ideal with only one access to the entrance of the building, but I liked the 'one way/one way out' for security purposes. Arrived after dark so handicap parking was not noticable. Not much parking close to entrance. Our room door hung up on the carpet so you had to physically push/pull the door closed.

Posted by , from Ocala, FL on Feb 16, 2019

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Comment from Hotel Management

Feb 20, 2019 by Sam GM

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 31, 2018 by Sam Jayswal

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5

it was awesome

Pros: love the cleaness and good breakfast
Cons: nothing
Location: the location is awesome
the servcies and the location of this hotel is awesome. had a wonderful time

Posted by , from Puerto Rico on Dec 12, 2017

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Comment from Hotel Management

Jun 27, 2018 by Front Desk

Thank you for sharing your thoughts regarding your recent stay with us. I am thrilled that you enjoyed our clean rooms and that you found our staff professional and helpful, we will be happy to have you with us in the future, we hope you have a wonderful day.

About the Best Western Plus Universal Inn

Location 5618 Vineland Rd, Orlando, FL 32819

Renovations + Closures

The following facilities or services will be unavailable from May 01 2020 to December 31 2021 (dates subject to change):

  • Breakfast

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and a garden are also featured at Best Western Plus Universal Inn. Self parking is free. This Orlando hotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orlando Intl. Airport (MCO) (22.6 km / 14.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Universal Inn offers 70 accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards

Hotel Names

  • Best Western Plus Universal
  • Best Western Plus Universal Inn
  • Best Western Universal
  • Best Western Universal Inn
  • Best Western Universal Plus
  • Universal Best Western
  • Universal Inn
  • Best Western Plus Universal Inn Orlando
  • Best Western Plus Universal Hotel Orlando
  • Best Western Universal Hotel
  • Best Western Plus Universal Orlando
  • Orlando Best Western
  • Best Western Orlando
  • Best Plus Universal Orlando
  • Best Western Plus Universal Inn Hotel
  • Best Western Plus Universal Inn Orlando
  • Best Western Plus Universal Inn Hotel Orlando
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.