4.2 out of 5

"the servcies and the location of this hotel is awesome. had a wonderful time " More

By a verified traveler on Tue 12 Dec 2017

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Hotel Description

At Best Western Plus Universal Inn you'll be 2 km (1.2 mi) from Universal Studios Florida™ and 2.6 km (1.6 mi) from Universal’s Islands of Adventure™. Highlights at this hotel include free daily breakfast, an outdoor swimming pool, and free self parking.

Plasma TVs with cable channels are featured in all 70 rooms, and you can enjoy free WiFi, MP3 docks, and coffee/tea makers. Refrigerators and microwaves make in-room dining convenient. You'll find nice touches like free toiletries and pillowtop beds to enhance your stay. Free newspapers, free local calls, and safes are also available.

This smoke-free hotel offers free WiFi in public areas, a fitness center, and a 24-hour front desk. Additionally, you'll find a 24-hour business center and laundry facilities. Free full breakfast is available daily between 7 AM and 10 AM. There's also the convenience of a free theme park shuttle.

Attractions within a 10-minute drive of this Orlando hotel include I-Drive 360 and Orange County Convention Center.

Best Western Plus Universal Inn ratings based on 52 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

it was awesome

Pros: love the cleaness and good breakfast
Cons: nothing
Location: the location is awesome
the servcies and the location of this hotel is awesome. had a wonderful time

Posted by , from Puerto Rico on Dec 12, 2017

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4 out of 5

Reasonable hotel close to Universal Studio

Pros: Location and price
Cons: It might be nice to have an afternoon shuttle. The breakfast could be improved.
Location: Great location for a Universal Studios visit.
This hotel served our purposes very well. It was reasonably priced, the room was spacious (we had a Family Suite), and it was just down the street from Universal Studios which was where we were spending our time while we were in Orlando. While we didn't walk - you can if you want to. There is a sidewalk all the way to the entrance. The shuttle service to and from the park was very good. I had read some negative reviews about this, but we had no problems at all. The breakfast was like most hotel breakfasts, not great but certainly adequate. The staff were friendly and very helpful. There are a number of restaurants right next to the hotel plus a Walgreens and a Starbucks.

Posted by , from MO on May 29, 2017

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4 out of 5

Close to Universal Studios

The staff were very helpful. Shuttle to Universal Studios was very handy.

Posted by on Sep 6, 2016

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5 out of 5

Best Western Plus Universal Inn is Awesome

Our experience was superb. From GM Sam till the room service lady everyone was really cooperative. The counter lady Carla was really plesant and cooperative. For free shuttle i suggest one thing that in case the person is not present when shuttle arrives but his name is there on the register then shuttle guy should ask counter person to check that person so it wont be missed. I missed it one time just by seconds n then have to call uber.

Posted by , from chicago on Jul 30, 2016

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5 out of 5

Universal's Halloween Horror Nights

Pros: clean clean clean safe proximity to Universal amenities around hotel
Cons: Nothing for my stay.
Location: Extremely close to Universal's front door. Many restaurants and Walgreen's within walking distance, share a parking lot and easy access to main roads
We are from Tampa and we stayed at the Best Western Plus Universal for one evening to attend Universal's Halloween Horror Nights. The hotel desk person was friendly and informative, she was very busy at the time we arrived with other guests, arranging transportation and answering the phones. She quickly checked us is, no more than 15 minutes, I had pre-booked online so I just needed to sign and provide my ID and CC. The room was just as it shows on the pictures from the website. Clean, well maintained, no mold or broken items. We had a microwave, refrigerator, and coffee maker in the room. We were in room 226, this is great room. It is the last room on the floor directly next to the stairs and was very quiet and private. We stayed on a Wednesday night and the free shuttle to Universal ran at 8 & 10AM and 8 & 10PM only. This is not a problem however, because you can walk to from gate from the hotel. We did not realize how close we really were and took a $10 cab ride to the park. We opted to walk home after Halloween Horror Nights ended at 1AM and there was a very well-lit, safe, direct and short path that took us right back to the hotel. I would suggest walking to anyone that can do it. It took us, 2 healthy adults at a leisurely pace, about 20 minutes. It is not a strenuous walk at all. The continental breakfast was fantastic in the morning and the ease of getting back to the highway to head home was effortless. We will definitely be staying here again!

Posted by , from Tampa, FL on Oct 23, 2015

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4 out of 5

Nice hotel close to Universal Studios

Decent price, free breakfast, clean quiet rooms, about mile walk to Universal City Walk. Free shuttle but it only runs 4 times a day. Overall not a bad stay, would stay there again.

Posted by , from Oregon on Sep 30, 2015

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4 out of 5

Good Hotel

Good location, close to Universal Orlando. The hotel is very clean, bed is very comfy. The breakfast was good also.

Posted by , from Chicago,IL on Aug 15, 2013

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4 out of 5

Clean and simple

The hotel doesn't offer a free shuttle to and from the airport but you can set that up separately. It does have a free shuttle to Universal Studios, Wet N Wild and I forget the last one. It has complimentary breakfast that starts at 7am. It wasn't the best breakfast foods but it works if you're hungry and is on the move. There's no bacon though...I really wanted some bacon. The hotel also has a nice little pool. It doesn't have a hot tub.  Our room had two queen beds, tv, microwave and fridge which was nice because I don't know many hotels (from my experience so far) that has fridges and microwaves in the room. The room was clean and everything was working properly.  The staff are a hit or miss. Some need to work on their professionalism. Other then that they were helpful when needed. The guy that sells tickets for all the parks was quite convenient and the discounts were great. He's a nice guy with a lot of information that's useful if you're a first timer like me and my friend was. He's located right next to the door so you can't miss him. His hours are around 7:30am-12pm I think. I recommend speaking to him if you have any questions.

Posted by on May 30, 2013

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1 out of 5

Worst Western Plus Universal Inn

The room was average.  The bath was not clean.  The complimentary breakfast was not good.  The Juice was warm, the eggs where.  I would have been better going to a McDonalds

Posted by , from Milwaukee, WI on May 23, 2013

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5 out of 5

the one issue i have is that there is not enough parking for the travelers. had to park at the hotel next door

Pros: Free breakfast, Close restaurants, Quiet
Cons: parking
no problems with the hotel just the parking leaves alot to be desired . not enough for all of the guests

Posted by , from raleigh nc on Dec 10, 2012

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About the Best Western Plus Universal Inn

Location 5618 Vineland Rd, Orlando, FL 32819

Property Features

Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Free breakfast is served daily. Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at Best Western Plus Universal Inn. Free self parking is available. This Orlando hotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.8 km / 17.3 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Best Western Plus Universal Inn offers 70 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch plasma televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10 AM.

Nearby Activities

The Best Western Universal Inn offers a medium-sized swimming pool surrounded by a small sundeck furnished with umbrella tables. Numerous water sports are available at Orlando-area water parks. Golf courses abound in the Orlando area.

The recreational activities listed below are available either on site or near the hotel; fees may apply.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed

Hotel Names

  • Best Western Plus Universal
  • Best Western Plus Universal Inn
  • Best Western Universal
  • Best Western Universal Inn
  • Best Western Universal Plus
  • Universal Best Western
  • Universal Inn
  • Best Western Plus Universal Inn Orlando
  • Best Western Plus Universal Hotel Orlando
  • Best Western Universal Hotel
  • Best Western Plus Universal Orlando
  • Orlando Best Western
  • Best Western Orlando