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"Headboard fell off the wall in the middle of the night. " More

By a verified traveler on Fri 28 Jan 2022

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Hotel Description

Family-friendly stay near Universal Orlando Resort

Heart of Orlando

Within 3 miles (5 km) of this hotel, you'll find Universal Orlando Resort and Ripley's Believe It or Not. Madame Tussauds and SEA LIFE Orlando Aquarium are also within 3 miles (5 km).

Family-friendly fun

This hotel features an outdoor pool and a spa tub. There's fun for all ages with a children's pool and a theme park shuttle, and families will appreciate the onsite laundry facilities. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Free WiFi, comfy beds

The 215 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, coffee/tea makers, and TVs with cable channels.

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$73* Per night/room May 30 - May 31

Studio Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, Multiple Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Mi Casa Hotel ratings based on 20 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mi Casa Hotel

Everyone (14) Couples (1) Family (3)
2 out of 5
Staff were very friendly and gave proper services. There was coqueraches in the bedroom, the bathroom ceiling was raining, especially big rain the last day, it was smelly, there was bubbles in the walls. The breakfast was pretty limited, a lot of sugar, nothing healthy.

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 8, 2022 by Rama

We're sorry you were unhappy; Thanks for letting us know.

1 out of 5
Should have run from the beginning, had customer in front of me at check in complaining after they offered her two rooms and she still left. Checked in and found stained walls, smelled moldy, stains from ceiling to floor, dangerousley sharp broken tile in bathroom,stains on the sheets, !!my son KILLED A COCKROACH in the bathroom!! With a late check in time I was scared to complain and not find another hotel vacancy on the weekend, There werent enough towels ready and the room seemed to be different than advertised (I was expecting two rooms not an efficency). Tha A C was loud and so close to the bed it kept blowing the covers up off of us like a tent. I will not go back, and out of many many hotels, I would rate this in the bottom three ever. Staff seemed friendly, but the building and room were disgusting.

Posted by on Feb 21, 2022

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Comment from Hotel Management

Feb 22, 2022 by Rama

We're sorry you were unhappy, Thanks for letting us know.

3 out of 5
Headboard fell off the wall in the middle of the night.

Posted by , from Bradenton on Jan 28, 2022

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Comment from Hotel Management

Jan 29, 2022 by Rama

Sorry for the inconvenience, thank you for letting us Know we will check into it.

5 out of 5

Posted by on May 27, 2021

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Comment from Hotel Management

Jun 6, 2021 by Maria

Thank you for staying with us, We appreciate your feedback!

4 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 25, 2021 by Jessica

Thanks for staying with us. We appreciate your feedback!

1 out of 5
Nagyon csalodottak vagyunk nem ezt hirdettek magukrol a reggeli nem felnotteknek valo volt .A szobaban nagyon piszkos volt a szonyeg ,kellemetlen dohos szag volt a szobaban.Nem szeretnek itt maskor szobat berelni nagyon draga volt.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 7, 2021 by Jessica

We're sorry you were unhappy. Thanks for letting us know.

2 out of 5
Our first room was shabby and dirty around the edges; our second room was better. The pool is surrounded by stray cats and even a raccoon; pooped at the edge of the pool.

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 13, 2021 by Maria

We're sorry you were unhappy. Thanks for letting us know.

1 out of 5
The room was not cleaned and bed smelled like urine!!

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 10, 2019 by Emma

We're sorry you were unhappy. Thanks for letting us know.

4 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Jessica

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Clean and close to everything. Staff was friendly and professional. Would could again.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 24, 2019 by Maria

Thanks for staying with us. We appreciate your feedback!

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from May 17 2022 to May 21 2022 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Mi Casa Hotel offers its guests a children's pool, an outdoor pool, and a spa tub. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the family-friendly Mi Casa Hotel. Free self parking is available. This Orlando hotel is smoke free.

  • 215 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Mi Casa Hotel offers 215 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 4.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Suites South Universal
  • Quality Suites Universal
  • Quality Suites Universal South
  • Quality Suites Universal South Hotel
  • Quality Suites Universal South Hotel Orlando
  • Quality Suites Universal South Orlando
  • Universal South
  • Quality Suites Hotel Orlando
  • Quality Suites Orlando
  • Quality Suites
  • Quality Suites
  • Mi Casa Hotel Hotel
  • Mi Casa Hotel Orlando
  • Mi Casa Hotel Hotel Orlando

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.