2/10 Terrible
Whitney M.
Jun 3, 2024
Not what is Advertised!!!
Booked this place based on the description that 1. It was a house; 2. It sleeps 3; and 3. That is has a fully stocked kitchen.
When we arrived, it is a single hotel room, NOT a house. The room had one queen sized bed, and nowhere for my daughter to sleep. When I told the front desk that there must have been a mistake, she was very flustered and told me that this company had overbooked them, they had no more rooms available, and said we were lucky to have a roof over our heads, because this site booked 3 different families after they were at capacity, and she spent all afternoon trying to find somewhere for them to stay, and there were no hotels within an hour of there for them to stay.
We managed to get a cot, at an additional cost to us, so my child had somewhere besides the floor to sleep. It was thin with hard springs and she got no sleep. I reached out twice to the host during our stay with NO RESPONSE. The front desk of the hotel called them repeatedly as well and they refused to answer the calls, leaving 3 families to sleep in their car or drive over an hour away to find a place to stay.
I called VRBO on Monday for a refund, and the host answered and said that the listing says it’s a hotel. I immediately went back and took screenshots to show it absolutely does not. Nevertheless, the issue was having nowhere for my daughter to sleep! This room does NOT SLEEP 3!!!!!
Also, we had no hot water the first night, & there were NO utensils or anything in the kitchen.
Whitney M.
Stayed 2 nights in Jun 2024