Travelocity Verified Review
"Normally leave glowing reviews, but in this case it was just not possible. When we arrived Friday evening late we discovered we had a toilet seat that was in very poor condition. It was not simply dirty, it appeared to have been painted and was peeling and quite unsanitary. WE left word with management Saturday morning before departing for the day. Upon our return Saturday evening late, we discovered that it had not been attended to. When we called about it, we were informed that they didn't have time to get to it, but seeing as we were staying a couple more days, there was still time to address it. At that moment, we canceled our remaining time with them.
Next we discovered we had a party going on the room adjacent to ours. We informed the desk that were quite loud at about 10:00 pm. We were assured that the hotel "had people monitoring the hallways after 11:00 and they'd take care of it. At 12:15 am my wife recorded the noise from next door and to listen to it, you would have thought we had the TV blaring in our room. We didn't it was our lovely neighbors. No one from the hotel asked them to quiet down.
Overall, the hotel was nice. The hot breakfast was good considering we're in the middle of Covid. However, the management here and their lack of responsibility was just not acceptable. We won't be staying here again any time soon!!!"
A verified traveler stayed at Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel