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4.1 out of 5

"Nice property, great location, check in staff with less than friendly, maybe tired, or just rude, unsure. Staff with check out was pleasant and effici ... " More

By a verified traveler on Sat 15 Jun 2019

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Hotel Description

3-star hotel near Oakbrook Center Mall

In shopping district

You'll find Oakbrook Center Mall and Drury Lane Theater within 3 miles (5 km) of this hotel. Morton Arboretum and College of Dupage are also within 6 miles (10 km).

Free perks

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Suite, 1 Bedroom, Accessible, Kitchen (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$124* Per night/room Mar 20 - Mar 21

Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Kitchen (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel

Everyone (4) Couples (2) Family (2)
4 out of 5
Clean and spacious

Posted by on Mar 12, 2024

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4 out of 5

Posted by on Aug 18, 2023

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Comment from Hotel Management

Aug 20, 2023 by Verlisa Wearing

On the behalf of the entire staff here at the Staybridge Suites Oakbrook Terrace Hotel, I would like to thank you for choosing our property as your choice of stay while visiting our beautiful city. It is truly our sincerest desire to create memorable experiences for each guest that enters our property, and I am happy that we did just that.Thank you again, for your stay and such wonderful comments. We look forward to you coming back but, this time you are not a guest, your family.Have a wonderful day and thank you again, for your comments.

4 out of 5

Posted by , from SCHAUMBURG on Oct 23, 2022

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2 out of 5
Normally leave glowing reviews, but in this case it was just not possible. When we arrived Friday evening late we discovered we had a toilet seat that was in very poor condition. It was not simply dirty, it appeared to have been painted and was peeling and quite unsanitary. WE left word with management Saturday morning before departing for the day. Upon our return Saturday evening late, we discovered that it had not been attended to. When we called about it, we were informed that they didn't have time to get to it, but seeing as we were staying a couple more days, there was still time to address it. At that moment, we canceled our remaining time with them. Next we discovered we had a party going on the room adjacent to ours. We informed the desk that were quite loud at about 10:00 pm. We were assured that the hotel "had people monitoring the hallways after 11:00 and they'd take care of it. At 12:15 am my wife recorded the noise from next door and to listen to it, you would have thought we had the TV blaring in our room. We didn't it was our lovely neighbors. No one from the hotel asked them to quiet down. Overall, the hotel was nice. The hot breakfast was good considering we're in the middle of Covid. However, the management here and their lack of responsibility was just not acceptable. We won't be staying here again any time soon!!!

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 23, 2021 by Melissa

Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites CHICAGO-OAKBROOK TERRACE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or Mrandall@superhosthospitality.com Sincerely,

4 out of 5

Posted by on Jul 7, 2019

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4 out of 5
Nice property, great location, check in staff with less than friendly, maybe tired, or just rude, unsure. Staff with check out was pleasant and efficient. Carpet was damp in bedroom, strange musty smell. Air conditioner was so loud it woke me up every time it turned on. Free wine and light dinner in evening was nice surprise. Stayed in room #230

Posted by on Jun 15, 2019

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4 out of 5
Pros: location, staff
Requested quiet room on higher floor and I got it. Room was clean, bed comfortable, kitchen fully equipped except I couldn't find any silverware. Had to get some from breakfast area. Staff very helpful and nice. I met only few families with children during my stay, there were mostly adults in the hotel. I appreciate that it was really quiet and I was able to relax. Breakfast was good .

Posted by on Aug 8, 2015

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5 out of 5

great staff very comfortable good breakfast-- nice to have a dog friendly hotel of this caliber thanks again

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, dog friendly
We travel to the Chicago area to visit family and to take in the shopping and the restaurants and to visit a variety of the suburbs around the Chicago area along with the variety of museums theatre and music overall a good get away in a safe location where we can also take our pets

Posted by , from Michigan on Oct 24, 2012

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5 out of 5

Fabulous place to stay

We were greeted with smiles from each staff person we saw at any time of our stay. The suite with 2 double beds was so comfortable and it was nice having a kitchen available to us in our room. Breakfast was beyond our expectaions. One day they made omlets and the next day there was scrambled eggs with sausage. Boiled eggs were always available. They also had cereals, waffles, muffings, bagels, oatmeal, mixed fruite, cottage cheese, salsa, juice, coffee, tea and soda. We were extremely pleased with the variety. The entire building was clean and the room was spotless. The beds were cozy and comfortable. This facility is well maintained. Would absolutely stay again. Located near shopping area and within driving distance to the train downtown. One of new favorite places to stay.

Posted by on Aug 26, 2011

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4 out of 5

They have a neat duck pond

Pros: Free breakfast, Quiet, pond by the patio with ducks and bull frogs, you can grill your own steak on their patio grills
Cons: they allow pets if your allergic to them, no pool
We stayed here back in August of 2010. This Hotel seems to be more for the business traveler than the family traveler. The location seemed quiet and secluded from the big city. If you bring the family, they have a pond out by their patio that my kids enjoyed feeding bread to the ducks which was meant to be used for toast from the free continental breakfast (don't know if the ducks are there all of time). We stayed in the king suite which felt like a cozy one bedroom apartment. Seen alot of the guests carrying groceries back to their rooms to use in the kitchens that are provided in the rooms, but if you don't want to cook for yourself there's a TGI Fridays close by .

Posted by , from Stromsburg, NE on Apr 24, 2011

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About the Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel

Location 200 Royce Blvd, Villa Park, IL 60181

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 172 square feet (16 square meters) and includes conference space. A 24-hour fitness center, a library, and a terrace are also featured at the business-friendly Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel. Free self parking is available. This 3-star Villa Park hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 4 levels
  • 172 sq ft of conference space
  • 16 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Downers Grove Fairview Avenue Station (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel offers 112 accommodations with DVD players and safes. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay, plus a deposit of USD 75.00 per stay
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

The property is professionally cleaned. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-in fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites Chicago-Oakbrook Terrace
  • Staybridge Suites Chicago-Oakbrook Terrace Hotel
  • Oakbrook Terrace Staybridge Suites
  • Staybridge Suites Oakbrook Terrace
  • Staybridge Suites Chicago-Oakbrook Terrace Hotel
  • Staybridge Suites Chicago-Oakbrook Terrace Oakbrook Terrace
  • Hotel Staybridge Suites Chicago-Oakbrook Terrace
  • Staybridge Suites Chicago Oakbrook Terrace

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.