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Fairmont Chicago at Millennium Park

4.5 star property
Family-friendly 4.5-star hotel near Michigan Avenue

Choose dates to view prices

Photo gallery for Fairmont Chicago at Millennium Park

Executive lounge
Premium bedding, down comforters, pillowtop beds, minibar
Fairmont Gold, Suite, 1 King Bed, Accessible | Premium bedding, down comforters, pillowtop beds, minibar
Exterior
Breakfast, lunch, dinner served; American cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
200 North Columbus Drive, Chicago, IL, 60601
  • Place, Millennium Park
    ‪2 min walk‬
  • Place, Michigan Avenue
    ‪2 min walk‬
  • Place, Chicago Riverwalk
    ‪5 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, City View (Fairmont)

Premium bedding, down comforters, pillowtop beds, minibar

Double Room, 2 Double Beds, City View (Fairmont)

9.0 out of 10
Wonderful
(66 reviews)
  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(16 reviews)
  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

8.8 out of 10
Excellent
(14 reviews)
  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 2 Double Beds, Lake View (or striking Park View)

Signature Double Room, 2 Double Beds, Lake View (or striking Park View) | Premium bedding, down comforters, pillowtop beds, minibar

Signature Double Room, 2 Double Beds, Lake View (or striking Park View)

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Lake View (or striking Park View)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Room, 1 King Bed, Lake View (or striking Park View)

8.8 out of 10
Excellent
(12 reviews)
  • Lake view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

9.6 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 700 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Lake View (or Park or Lake View)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (or Park or Lake View)

  • City view
  • 700 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge | Premium bedding, down comforters, pillowtop beds, minibar

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

  • Park view
  • 1098 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed, City View

8.6 out of 10
Excellent
(138 reviews)
  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(51 reviews)
  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 700 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 700 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (Fairmont King)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (Fairmont King)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Signature Parkview Gold King)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Signature Parkview Gold King)

  • Park view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • Park view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • Park view
  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds, Accessible

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds, Accessible

  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 421 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Park View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Park View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Mobility Accessible)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 699 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Accessible

Fairmont Gold, Suite, 1 King Bed, Accessible | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Suite, 1 King Bed, Accessible

  • City view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, City View

Fairmont Gold, Room, 2 Queen Beds, City View | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont Grand Suite, 1 King Bed, 1 Bedroom

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Grand Park Suite, 1 King Bed, 1 Bedroom

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed (Lincoln Park Suite, 1 King, 1 Bedroom)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Presidential Suite, 1 King Bed (1 Bedroom)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Chicago

Heart of Chicago.At this Downtown Chicago hotel, you'll be well placed to visit Millennium Park and Michigan Avenue, both within a 5-minute walk. Chicago Riverwalk and Grant Park are also within half a mile (1 km).

What's nearby

  • Millennium Park - 2 min walk - 0.1 miles
  • Michigan Avenue - 2 min walk - 0.1 miles
  • Chicago Riverwalk - 5 min walk - 0.3 miles
  • Chicago Theatre - 6 min walk - 0.4 miles
  • Grant Park - 8 min walk - 0.5 miles

Getting around

  • Millennium Station - 6 min walk
  • Randolph-Wabash Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 41 min drive

Restaurants

  • ‪Swissôtel - ‬4 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬4 min walk
  • ‪Burrito Beach - ‬5 min walk
  • ‪Sheraton Lobby Bar - ‬4 min walk

About this property

Fairmont Chicago at Millennium Park

Family-friendly 4.5-star hotel near Michigan Avenue
Fairmont Chicago at Millennium Park offers its guests a full-service spa and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business center, 15 meeting rooms, and coworking spaces are available. Event space at this hotel measures 63000 square feet (5853 square meters) and includes conference space. The luxury Fairmont Chicago at Millennium Park also features tour/ticket assistance, a garden, and concierge services. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Chicago hotel.

  • 1 building
  • 687 guestrooms or units
  • 45 levels
  • 2 bars or lounges
  • Meeting rooms
  • 63000 sq ft of conference space
  • 5853 sq m of conference space
  • Built in 1987
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Dining venue
Fairmont Chicago at Millennium Park offers 687 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. The spa is equipped with a steam room. The spa is open daily.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 88 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 31 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch LCD TV with premium satellite channels
  • iPod dock
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Chef service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 40 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Covered valet parking fee: USD 88 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and Eurocard. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Frequently asked questions

How close is Fairmont Chicago at Millennium Park to the airport?

Fairmont Chicago at Millennium Park is 13 mi (31-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Chicago at Millennium Park?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Fairmont Chicago at Millennium Park on Apr 1, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Chicago at Millennium Park have an airport shuttle?

Airport shuttle services are not available at Fairmont Chicago at Millennium Park.

How close is Fairmont Chicago at Millennium Park to the beach?

This hotel is 0.8 mi (8-min drive) from Ohio Street Beach and 1.5 mi (8-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does Fairmont Chicago at Millennium Park offer free breakfast?

Free breakfast isn’t provided at Fairmont Chicago at Millennium Park, but cooked-to-order breakfast is offered for a fee of between USD 31 and 40 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at Fairmont Chicago at Millennium Park?

No, there is no casino at this hotel, but Bally's Casino Chicago (16-min walk) is nearby.

What time is check-in at Fairmont Chicago at Millennium Park?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Fairmont Chicago at Millennium Park?

Free parking is not available at this hotel. Valet parking is available for USD 88 per day.

Does Fairmont Chicago at Millennium Park have a pool?

Fairmont Chicago at Millennium Park does not have a pool.

Does Fairmont Chicago at Millennium Park have a restaurant?

Fairmont Chicago at Millennium Park is home to Lobby Bar, which features American cuisine and happy hour.

Does Fairmont Chicago at Millennium Park have a spa?

This hotel has a spa, which features massages, facials, and body treatments.

How close is Fairmont Chicago at Millennium Park to downtown Chicago?

Fairmont Chicago at Millennium Park is 0.7 mi away from Chicago.

Fairmont Chicago at Millennium Park Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1314 out of 2096 reviews
Rating 8 - Good. 371 out of 2096 reviews
Rating 6 - Okay. 237 out of 2096 reviews
Rating 4 - Poor. 83 out of 2096 reviews
Rating 2 - Terrible. 91 out of 2096 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

adrienne

Business traveler
Liked: Cleanliness, staff & service
Room view was great staff was friendly and very helpful lovely hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly and helpful staff, and decked out to the nines for the holidays! Would have loved a bar fridge we could actually use for our 8 day stay (it’s limited to the expensive mini bar items and you can’t remove to put your own food/drinks in) and mugs that actually fit the full cup of Nespresso coffee from the maker (made a mess overflowing every brew), but overall a great stay in a comfortable and spacious room. Thanks again, Fairmont!
Peekaboo lake views from our 11th floor suite
King suite with separate bedroom
Stayed 8 nights in Dec 2025

10/10 Excellent

Tristen

Stayed 3 nights in Dec 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities
Amazing!!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Eytan

Stayed 1 night in Dec 2025

8/10 Good

Bailey

Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Excellent customer service & management Manager Kenton went above & beyond to make my 70th Birthday a special experience @ The Fairmont. Including a delicious slice of chocolate birthday cake in my room as a lovely surprise! Highly recommended.
Stayed 1 night in Dec 2025

10/10 Excellent

Christy Michele, Sugar Hill

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and concierge. Rooms were stylish. Centrally located so it was perfect for my Christmas trip. Close to Millennium Park, Macy’s/Marshall Fields, and Art Institute of Chicago.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Stayed 3 nights in Dec 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
They only have a fancy Latin American restaurant, not what many people would expect. Tacked on an extra charge of 45 dollars per day. No creamer in room. Rooms are very good for the price. Excellent location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was too notch. The staff excelled at customer service. Our favorite was Moe in Toro. We was always happy to see us, got our orders correct every time and had the best stories!!! Jo was also awesome at the bar in Toro! Thank you for the great stay!!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

CECILIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome service. Ricardo Martinez the best in the front desk
Stayed 3 nights in Nov 2025

10/10 Excellent

Renee

Stayed 1 night in Dec 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities
Room was great
Stayed 1 night in Dec 2025

10/10 Excellent

Jose, Galveston

Great
Stayed 2 nights in Dec 2025

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Great stay !
Stayed 1 night in Dec 2025

8/10 Good

Julian

Traveled with family
Liked: Cleanliness, amenities
Nice restaurant main lobby bar is kinda weak but restaurant is nice rooms are clean but dated for the price it’s ok
Stayed 1 night in Dec 2025

6/10 Okay

Megan

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
There was quite a bit of mildew and mild in the shower. Usually we’re used to having the roads available to us and they were not there during this visit. Overall, I feel that after you switched it from the lodge in the lobby and changed to Toro instead of Columbus tap the vibe of the hotel has went down till a bit. We are regulars and come up at least once or twice a year to stay, but recently stayed at another hotel in millennium park and found it to be a better fit for us.
Stayed 1 night in Dec 2025

2/10 Terrible

Hasan

Disliked: Cleanliness, amenities, property conditions & facilities
This is an awful place to stay. We ordered breakfast as room service. There was mold on the bread. I called the manager and they didn’t even take the food out of our room or do anything about it. Probably served it to other customers. When we came back to our room at 1am, everything was still there. We asked them to take it out and they said room service was over. No attempt to remediate sending moldy bread that my child may have eaten. The cart was actually still outside our door when we checked out the next day. The rooms are old and dusty and very difficult to heat up in the winter. What an awful stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mimi

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed in a one bedroom suite with gold lounge access for the weekend, and had a really wonderful experience! We stayed in a beautifully renovated room with a lovely view. However, the real wow factor was in the exceptional service! Mandana and the other staff in the gold lounge were really wonderful! My husband left his expensive and favorite dress shoes in the suite, and he didn't realize until 2 days after we checked out. Within 5 minutes of my husband's call to Security, they checked the suite which had yet to be cleaned, and notified my husband that they had located his shoes. We will definitely be back!
Stayed 2 nights in Dec 2025

10/10 Excellent

RIFAT

We were gre
Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Beautiful hotel - clean and nice amenities. Professional staff
Stayed 1 night in Dec 2025