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Comfort Inn Newport News - Hampton I-64

2.5-star property
12330 Jefferson Ave, Newport News, VA 1-855-201-7819
2.9 out of 5
See all 11 travelocity Reviews

"the staff was friendly. My room was clean. The shower head was 5 star! " More

By a verified traveler on Tue 07 Sep 2021

Points Of Interest

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Hotel Description

Colonial hotel in Central Newport News

In shopping district

A stay at this Central Newport News hotel places you within half a mile (1 km) of Patrick Henry Mall and 3 miles (5 km) of Sentara Port Warwick. Hampton Roads Iceplex and Mary Immaculate Hospital are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 124 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and ironing boards are also available.

Classic Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$68* Per night/room Oct 24 - Oct 25

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Inn Newport News - Hampton I-64 ratings based on 11 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn Newport News - Hampton I-64

Everyone (7) Family (3)
2 out of 5
Assigned a room that was not ready. Key cards were deactivated every time I left my room.

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 8, 2021 by Manager

Thank you for your valuable opinion regarding our room. Please do consider us again on your next visit to the area.

5 out of 5
the staff was friendly. My room was clean. The shower head was 5 star!

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

1 out of 5
Property was good...it was the 2hr 15min that took me to check in that disturbed me. They coulnd locate my reservation and the hold time to reach you was crazy

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 5, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

4 out of 5
great location. The temperature controls neeed to be updated.

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 14, 2019 by Darryl Page

Thank you

3 out of 5
It was a nice motel for the price and the convenience. The staff at the desk was very helpful. The room itself was large. The bathroom, however, was small so the door and the toilet were very close. The breakfast was modest but sufficient. So it was what we needed but modest.

Posted by , from Charleston on Nov 24, 2018

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4 out of 5

Good hotel for the price

Pros: It was clean, comfortable and had a good breakfast for the price.
Cons: Organization of cleaning of rooms so timely check-in of rooms.
Location: Convenient location to the interstate, and to restaurants and shops.
Check-in was chaotic, however, it wasn't the check-in staff fault. The cleaning staff was way behind in cleaning the rooms, so we had to wait for our room for more than half an hour. We arrived at around 5pm (2 hours after the beginning of check-in time). A little more organization with cleaning of rooms is recommended. Other than that, our stay was enjoyable, breakfast was great, and the location was great.

Posted by , from Charlottesville, VA on Jul 4, 2016

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3 out of 5

Four day stay

We found hairs in our bath but the excellent staff made the stay quite nice. The staff overcame any deficiency in the cleanliness of the bathroom

Posted by on Dec 10, 2015

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5 out of 5

Comfort Inn Newport News Virginia

I have been staying in choice properties 4 years no better customer service than this hotel nothing but the best would highly recommend

Posted by on Dec 6, 2015

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1 out of 5

Continuos Chaos

Room was not cleaned for 3 days.Staff tried to give me the boot 2x in 3 days due 2 them overselling the hotel.Reservations were made 1 month prior to trip.

Posted by on Oct 15, 2015

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1 out of 5

Terrible hotel

Pros: Nothing
Cons: Everything
Reserved a two room suite and got a room with double beds lovely! Secondly the odor on the 3rd floor hall would knock you over. The elevator was out form atleast 4:30 to 9am when we checked out. Tried to eat Breakfast at 8 am no bacon for breakfast and had rotten apples yum! I could have stayed in a Howard Johnson for a lot less and it would have been better then tnis place!

Posted by , from New Port News on Jun 27, 2015

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About the Comfort Inn Newport News - Hampton I-64

Location 12330 Jefferson Ave, Newport News, VA 23602

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. A fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn Newport News - Hampton I-64. Self parking is free. This Colonial Newport News hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Comfort Inn Newport News - Hampton I-64 offers 124 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries. This Newport News hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Newport News
  • Comfort Inn Newport News
  • Comfort Inn
  • Comfort Inn Newport News Airport
  • Comfort Inn Newport News - Hampton I-64 Hotel
  • Comfort Inn Newport News - Hampton I-64 Newport News
  • Comfort Inn Newport News - Hampton I-64 Hotel Newport News

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.