4.4 out of 5

"Had a great stay and the location was excellent. The staff was very helpful with questions about the city. One drawback was the gentleman working the ... " More

By a verified traveler on Tue 27 Mar 2018

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Hotel Description

A luxury stay in the heart of New York awaits you at The Westin New York Grand Central. Within just a 10-minute stroll, you'll find popular attractions like Chrysler Building and Grand Central Terminal. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

All 774 rooms feature LCD TVs with digital channels, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Dining in is an option with room service, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Down comforters, free newspapers, and free bottled water are also available.

The restaurant, The LCL: Bar & Kitchen, serves American cuisine and is open for breakfast, lunch, and dinner. Business travelers can take advantage of a 24-hour business center and meeting rooms. Other amenities include free WiFi in public areas and a coffee shop/café. Each morning breakfast is available between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Midtown hotel include New York Public Library and United Nations Headquarters.

The Westin New York Grand Central ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Had a great stay and the location was excellent. The staff was very helpful with questions about the city. One drawback was the gentleman working the restaurant in the morning prepared our bagels with no gloves on or use of tongs. We just threw them away.

Posted by on Mar 27, 2018

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4 out of 5

nice hotel ,great service.

Pros: great customer service
Cons: rooms should have microwave and mini fridge in rooms.
Location: close proximity to subway and empire state bldg.
Great trip to New York! Saw Statue of Liberty, 911 Memorial,Empire State Bldg.,Rockefeller center,Central Park.Lion King Broadway show.Times Square.

Posted by on Jan 15, 2018

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2 out of 5

location

If you are booking here you are booking for the location. Close to the subway, Times Square, Empire State Building. That’s all.

Posted by on Nov 26, 2017

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5 out of 5

Extremely Good Hotel

Pros: The location. The room which was spacious.
Cons: The restaurant: although the staff was pleasant, the food was average and expensive.
Location: The" Grand Central station was at a walking distance
Very good Hotel. The location is ideal. The staff very nice

Posted by , from France on May 19, 2017

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5 out of 5

EXCELLENT HOTEL

this hotel is beautiful and is so close to everything. The rooms are clean, hudge, and the bed is heavenly ive never slept so good.. my experience was wonderful and if i go again to NYC this will be my hotel for sure. HIGHLY RECOMMEND IF YOUR LOOKING FOR A NICE MODERN HOTEL NEAR BY TIMES SQUARE AND ALL THE FUN THINGS!!

Posted by on May 1, 2017

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3 out of 5

Not the Westin experience I have had elsewhere

Pros: The staff was great and we had a really nice view from our 32nd floor room.
Cons: Cleanliness of the room - it wasn't filthy like someone had just stayed but it didn't feel clean.
Location: The sandwich shop next door looks much better than the food tasted. The halal food truck outside was fantastic.
I stayed at The Westin for the leisure part of my time in NYC, preceding the work part of my trip. I have stayed at other Westin hotels in the US. The staff was mostly on par with my other experiences - friendly, attentive and helpful. The rooms felt tired, there was a pile of dust in a corner of the counter, the fridge was not usable of our own items and the bathroom toiletries were almost empty, which added to the feeling the room wasn't clean or the management isn't on top of things. The location was ok - central as far as taxis and access to the subway. There is a convenient 24 hour CVS 1/2 block away and a really good food truck parked outside. Don't bother with the sandwich shop next door - our sandwiches were below average as far as taste despite the really friendly and helpful staff.

Posted by , from Excelsior, MN on Oct 20, 2016

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4 out of 5

Great location

Enjoyed our stay. Location great. Most of staff wonderful except for rude man in luggage room. Comfortable bed. Wonderful pillows! Nice shower. Nice view from 21st floor. Few disappointments: found hair in bathtub when arrived, no frig in room, reading light didn't work, 2 other bulbs out. Noisy at night! Might be nice to provide ear plugs. Just the way NYC is. Sirens etc Be aware wifi is expensive. We decided to live without for the 4 days we were there

Posted by , from Oregon on Aug 23, 2016

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3 out of 5

Elevators got stuck twice

The desk staff were very nice but faded in comparison to feeling completely unsafe in elevators that got stuck or confused twice leaving me completely unsafe in them over the stay.

Posted by , from wisconsin on Aug 15, 2016

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5 out of 5

Great hotel far from the chaos in Times Square!

We were satisfied with the service all the staff we're all accommodating and helpful. Clean and spacious. There is one thing I would comment on was no refrigerator inside the room. But when we requested it was provided. Thanks! We will come back soon!

Posted by on Apr 18, 2016

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5 out of 5
Pros: Location!
Perfect hotel. No hassles: Staff went out of heir way to be helpful.

Posted by on Apr 12, 2016

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About the The Westin New York Grand Central

Location 212 East 42nd Street, New York, NY 10017

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury The Westin New York Grand Central. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 1 building
  • 774 guestrooms or units
  • 41 levels
  • 12 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.8 km / 8.6 mi)
  • Train station: New York Grand Central Terminal Station (0.8 km / 0.5 mi)
  • Metro station: Grand Central - 42 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

The Westin New York Grand Central offers 774 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily from 6:30 AM to 11 AM.

The LCL: Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per day
  • Only dogs are allowed
  • Weight limit: 40 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 45 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95-14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95-14.95 per night (rates may vary)
  • Valet parking fee: USD 65-75 per day
  • Pet fee: USD 50 per pet, per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Grand Central Westin
  • Westin Hotel New York Grand Central
  • Westin New York Grand Central
  • Helmsley Hotel New York
  • New York Helmsley Hotel
  • The New York City Helmsley
  • The New York Helmsley Hotel New York City

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

Additional Inclusions

Book a stay in any room or rate plan and receive the following benefits (included with destination fee): USD 25 Food and Beverage credit per day; USD 20 dry cleaning credit per day; 1 New York City bus tour ticket for 2 or official Grand Central self-guided audio tour for 2; 1 yoga class at local studio per day; local, long-distance and international calls.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.