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NH Collection New York Madison Avenue

4-star property
22 East 38th Street, New York, NY 1-855-201-7819
4.3 out of 5
Very good!
See all 4 travelocity Reviews

"Very good location, close enough to everything but not in a busy area. Rooms very clean, housekeeping available daily. Small leak in bathroom sink tap ... " More

By a verified traveler on Tue 28 Sep 2021

Points Of Interest

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Hotel Description

4.5-star luxury hotel near 5th Avenue

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Grand Central Terminal. Empire State Building and Bryant Park are also within half a mile (1 km).

Renovated in 2021

This hotel features a 24-hour gym and a bar/lounge. WiFi in public areas is free. Limo/town car service, express check-out, and dry cleaning are also on offer.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$209* Per night/room Apr 21 - Apr 22

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite (Extra Bed 3 adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Quadruple Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

NH Collection New York Madison Avenue ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for NH Collection New York Madison Avenue

Everyone (2) Couples (1) Family (1)
3 out of 5

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jan 14, 2023 by Dimitra D

Dear John, Our sincere apologies your experience at NH Collection New York Madison Avenue did not meet yours or NH Collection standards. We have shared your feedback with all departments to address immediately. We would very much like to have the opportunity to welcome you back and show you that we care deeply about our guests and their comfort. Please reach out to our Guest Relations team at your convenience so we can best take care of you. With appreciation, Guest Relations Manager

4 out of 5

Posted by , from San Antonio on Dec 4, 2021

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Comment from Hotel Management

Jan 14, 2023 by Dimitra D

Dear Lisa, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

5 out of 5

Posted by on Nov 29, 2021

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Comment from Hotel Management

Nov 30, 2021 by Dimitra D

Dear Anna, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to rate your experience with us. We are delighted you enjoyed your time with us and we hope to welcome you back many more times in the future. Dimitra D. Guest Relations Manager

5 out of 5
Very good location, close enough to everything but not in a busy area. Rooms very clean, housekeeping available daily. Small leak in bathroom sink tap. Lobby area very nice, gym nice. Staff helpful and responsive. Would definitely stay there again.

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 28, 2021 by Dimitra D

Dear Leigh, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are delighted you fully enjoyed the accommodations and felt taken care of by our team. We hope we will have the opportunity to welcome you back many more times. Thank you for being our guest, Dimitra D. Guest Relations

About the NH Collection New York Madison Avenue

Location 22 East 38th Street, New York, NY 10016

Property Features

WiFi is free in public spaces. A meeting room and limo/town car service are available. You can enjoy a drink at the bar/lounge. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury NH Collection New York Madison Avenue. A complete renovation of NH Collection New York Madison Avenue was completed in May 2021. This 4.5-star New York hotel is smoke free.

  • 1 building
  • 288 guestrooms or units
  • 18 levels
  • Built in 1923
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Grand Central - 42 St. Station (0.4 km / 0.3 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.5 km / 0.3 mi)

Room Amenities

NH Collection New York Madison Avenue offers 288 accommodations with safes and complimentary bottled water. Smart televisions are featured in guestrooms. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • Smart television
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80.0 per night.

Pet Policy

  • Pets: USD 250 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • UnionPay
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 42–45 per person
  • Nearby parking fee: USD 80 per day (351 ft away)
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Jolly Madison Towers
  • Jolly Hotel Madison
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  • Jolly Hotel Madison Towers New York
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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.