4.3 out of 5

"Staff is helpful, standard Queen room spacious and quiet, bed comfortable. Business center and free wifi on 2nd floor. Very convenient to buses, sub ... " More

By a verified traveler on Thu 01 Feb 2018

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Hotel Description

At Excelsior Hotel you'll be within a 20-minute stroll of popular places like Central Park and Metropolitan Museum of Art. Highlights at this hotel include a restaurant, a bar/lounge, and a free kids' club.

You can enjoy flat-screen TVs with satellite channels, and all 199 rooms feature WiFi, in-room childcare, and free newspapers. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, safes, hair dryers, and phones are available.

The restaurant, Calle Ocho, serves Cuban cuisine and is open for brunch and dinner. Business amenities include conference space, a meeting room, and a business center. Other amenities include a fitness center and WiFi in public areas. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 3.5-star Upper West Side hotel include Lincoln Center and Solomon R. Guggenheim Museum.

Classic Queen, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$128 per night

Classic Double, Double 2 Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Excelsior Hotel ratings based on 72 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Nice, convenient Central Park West hotel

Pros: Location, style, room size, staff. Their website photos of rooms etc. are very accurate.
Cons: Heating system. Some people seemed disturbed that they use card keys rather than actual ones, but the cards always worked so I was fine with that.
Location: Museum Natural History, Central Park, Metropolitan Museum, lots of restaurants and shops, easy access to buses and subways to theatre district.
Staff is helpful, standard Queen room spacious and quiet, bed comfortable. Business center and free wifi on 2nd floor. Very convenient to buses, subways, Natural History Museum and Met. A sign suggest that room temperature can be controlled, but I couldn't figure out how; for the most part it was fine except one night interrupted by very loud heat blast from wall furnace. Usually there is a breakfast buffet (not free but reasonable). Since it was closed while I was there they offered free coffee instead, a nice touch.

Posted by on Feb 1, 2018

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Comment from Hotel Management

Feb 2, 2018 by Excelsior Hotel

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us. We are glad you enjoyed your overall stay with us.

4 out of 5

Nice hotel with only a few issues

Our room was a standard double bed hotel room. Two beds, table/dresser, chair, and tv. It would have been nicer if we would have had a small refrigerator. This wasn’t too much of an issue until I inquired about the vending and ice machines. Soda machines were on the 4th, 12th and 14th floors. Our room was on the 14th floor - so this was good right? WRONG! Machine was out of all sodas. On the 12th floor the soda machine was out of order. So I went and bought a 2 liter bottle. Now I needed ice. Ice was on the 3rd and 11th floors. They were out of order as well! So next time I will be more prepared. The only other issue was how badly the floors creaked. Going to the bathroom at night was not a silent event. Other than those things we were quite happy. Neighborhood is nice. Right across the street from the museum of Natural History. Large selection of places to eat. Midway through Central Park. Nice starting off point for a day of sight seeing. Rooms were clean and smelled nice.

Posted by , from Central Florida on Jan 20, 2018

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Comment from Hotel Management

Jan 23, 2018 by Excelsior Hotel

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us.

5 out of 5

Nice hotel

Beautiful lobby, nice room, convenient location. Restaurant list provvided.

Posted by on Dec 28, 2017

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Comment from Hotel Management

Jan 2, 2018 by Excelsior Hotel

Thank you for your outstanding review! We are glad you enjoyed your stay with us!

5 out of 5
The woman at the check in was awesome! We got there early and she let us check in.

Posted by on Dec 22, 2017

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Comment from Hotel Management

Dec 26, 2017 by Excelsior Hotel

Thank you for your outstanding review! We are glad you enjoyed your stay with us!

4 out of 5

Perfect location, beautiful hotel, AMAZING VIEW

The hotel staff was extremely nice and helpful, the lobby was gorgeous, and the view was amazing! It snowed while we were there and the view of the park was breathtaking. The bed was ok, the staff gave us extra pillows. The gym was in good shape. Only Cons: Our heater was extremely noisy. May want to talk to the staff about that. The bathrooms were clean but could have gotten a little more attention. A ladies hair was on the wall. Overall, for the price and location. It would be hard to find anything better than the Excelsior.

Posted by , from Lafayette, LA on Dec 15, 2017

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Comment from Hotel Management

Dec 18, 2017 by Excelsior Hotel

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us. We are happy you were pleased with your overall stay.

4 out of 5
Great experience. Friendly staff nice ambiance. Staff was knowledgeable and professional. We'll be back

Posted by on Nov 19, 2017

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Comment from Hotel Management

Nov 20, 2017 by Daisy

Thank you for choosing the Excelsior Hotel for your stay, we are extremely pleased you enjoyed your stay.

5 out of 5

Amazing!

Loved them! They are so friendly! We left another hotel and booked this through Travelocity immediately so the reservation wasn't updated on their computer yet but we had tickets to the game and in a hurry so they told us not to worry that they would get us checked in when we got back and took our luggage for hold so we could make it to the game on time. They gave us a free breakfast card. The room was very nice. The AC worked great! The hotel was a block from the subway which was great! The bellhop (luggage) was super friendly. I was so happy that we changed hotels. The location was next to the natural history museum. Central Park was was right there & so many shops & places to eat. I am very happy and will use them again.

Posted by , from Fort Worth, TX on Jun 26, 2017

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Comment from Hotel Management

Jul 1, 2017 by Excelsior Hotel

Thank you for taking the time to write a review on your stay with us. We are very happy you were so pleased with your stay. Hope to see you back again soon!

3 out of 5

location location

Pros: Rooseveldt Park directly across street is a treasure along w Museum on Natural History at your door step..shopping on Columbus Ave close by
location is marvelous and desirable..hotel has no amenities room was postage stamp size. Name should actually be- "So-so"

Posted by , from buffalo ny on Jun 26, 2017

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Comment from Hotel Management

Jun 28, 2017 by Excelsior Hotel

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us.

3 out of 5

Great location

The Excelsior is in an older building. The elevators are old, lack ventilation, and can smell funky. The room was nice. The view from the room was excellent. The water in the shower was problematic. First night there was not enough water pressure to activate the shower. A couple nights later the water wouldn't warm up. The staff was helpful in arranging transportation to and from the airport. The front desk folks were also very accommodating. The location is superb. I would go back there again for the location. Very close to museums, shopping, restaurants and the subway.

Posted by , from A on Apr 18, 2017

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4 out of 5

Good location; great facilities.

Slightly chilly staff at the front desk -- and they let you struggle to get into the front doors with your luggage. No one really leaps to assist; took some warming up. Hotel immaculate and lovely, nice room, comfy bed, beautiful bathroom old school. USA Today delivered to your door in the morning. Excellent housekeeping staff. All good on that front. Downside: no coffee maker or refrigerator in room. They gave me a hot pot for the room (and I had my own coffee packets and tea that I travel with anyway) and halfway into my stay they delivered a refrigerator to my room. Breakfast place on second floor but they don't let you sit there if you only order a coffee, though the place was empty. Only take away coffee. Also have to pay a daily fee for use of WiFi in your room, though it is free in the lobby. A loud boisterous bar in the lobby with a clientele from who knows where. All this is annoying and unfriendly. Not a smile or kind gesture -- you really have to fight for your right to have a pleasant stay. And I am a New Yorker. I was there for eight days for work, and all I wanted was a coffee and yogurt and fruit for breakfast before I left the hotel. This only became possible once I was given the hot pot and the fridge. Otherwise you have to go out and about on the street and spend for your breakfast. Anyway, in the end, it was OK, because I figured out the system. But don't expect warmth.

Posted by on Feb 4, 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi is available in public spaces for a fee. A fitness center, a complimentary children's club, and tour/ticket assistance are also featured at the business-friendly Excelsior Hotel. Parking is available for a fee. This 3.5-star Manhattan hotel is smoke free.

  • 199 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Kid's club (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Children's club (free)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (30.9 km / 19.2 mi)
  • Train station: New York Penn Station (4.5 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Excelsior Hotel offers 199 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Manhattan hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Calle Ocho - This restaurant specializes in Cuban cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Central Park, a half-block east of the Excelsior Hotel, offers a variety of recreational opportunities, including ball fields, tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Rockefeller Center's skating rink, 1.5 miles south, opens in winter, as does Central Park's Wollman Rink. Upper West Side athletic clubs offer swimming, racquet sports, and exercise classes.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

This property charges a fee for luggage storage before check-in and after check-out for group reservations. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.00 per person (approximately)
  • Fee for in-room wireless Internet: USD From 9.95 per night (3-device limit, rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 30.00 per day
  • Refrigerator fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Hotel
  • Excelsior Hotel New York
  • Excelsior New York
  • Excelsior New York City
  • Excelsior Hotel New York City

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.