4.4 out of 5

"Very convenient midtown location, halfway on 51st between 5th and 6th. Hotel has a dining room, nearby is a store where sundries if need can be purch ... " More

By a verified traveler on Mon 27 Mar 2017

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Hotel Description

Club Quarters Hotel, opposite Rockefeller Center puts you in the heart of New York, within steps of popular attractions like Rockefeller Center and St. Patrick's Cathedral. Highlights at this hotel include a restaurant and in-room free WiFi.

The Terrace Club is open for breakfast, lunch, and dinner. 3 meeting rooms and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a 24-hour fitness center, and coffee/tea in a common area. Cooked-to-order breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking.

All 230 rooms feature LCD TVs with cable channels, and you can enjoy iPod docks, coffee/tea makers, and free bottled water. Nice touches to enhance your stay include free toiletries and premium bedding. Room service, hair dryers, and phones are also available.

Attractions within a 10-minute walk of this 4-star Midtown hotel include Radio City Music Hall and Museum of Modern Art.

Club Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$126 per night

Suite, 1 Bedroom, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room With Kitchenette Non-smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Quarters Hotel ratings based on 120 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Great location, cost effective

Pros: Location
Cons: Elevator service needs attention to improve efficiency
Location: 30 Rock right across the street, Rockefeller Center, Radio City. Half way between 5th Ave and 6th Ave
Very convenient midtown location, halfway on 51st between 5th and 6th. Hotel has a dining room, nearby is a store where sundries if need can be purchased. Room was adequate, bed reasonably comfortable. IT is not a luxury hotel, but the location couple with the room rate was great. Elevators can be slow, plan adequate time when departing if you have a deadline to meet.

Posted by , from Boston, MA on Mar 27, 2017

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3 out of 5

Not great hotel

Pros: False advertising
Cons: Facilities and advertising has to be true.
Location: The location was good.
A little disappointing. I booked a one bedroom which was really a studio. Also, the room could have been more updated. Will not stay there again.

Posted by , from Washington, D.C. on Jan 17, 2017

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3 out of 5

It was once a great place to stay

Pros: The positive was that the front desk staff was very friendly and courteous.
Cons: Terrible housekeeping and upkeep
This is my third time staying in this hotel, it used to be a convenient and great little place to stay because it was centrally located. Unfortunately, the hotel's rooms are now rundown. Our room was extremely dusty and the bathroom was dirty, including a run around the toilet bowl that shows they haven't disinfected it in weeks. The shower was also dirty and had mold growing in between the tiles.

Posted by , from Rockefeller Plaza on Nov 16, 2016

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3 out of 5

Cost cutting at the expense of guest comfort?

Pros: Free refillable bottled water.
Cons: Turn on the air-conditioning in the common areas!
Location: Great location. Opposite Rockefeller Centre and Radio City. Easy walk to Times Square, local Metro, Central Park, etc.
We were so disappointed with our stay at Club Quarters. It was hot in NYC when we stayed (90'sF). The air-conditioning was either not working, or had been turned off in all common areas. This made waiting for the lift (which often was an extended wait), riding in the lift and walking to our room very unpleasant. If this was due to broken air-conditioning, then we should have been notified. On top of that, the cleaning staff turned off our room air-conditioner whenever our room was serviced! Coming off the hot streets and entering a stuffy room is not what you expect from a hotel of this calibre. Getting ready for a night out in a room that is warm and stuffy is not pleasant. If this was a cost-cutting measure - I am appalled. I would expect that from a cheap hotel - but when you pay good prices, you expect good service. One night we returned to the hotel to see the front staff member with her head in her hands, resting on the front desk - looking bored out of her brain, tired and disinterested. I can understand if no-one is around, but if you see guests entering, it's good business to be greeted with a smile. I am not a complainer - so please don't write this off as "one of those guests". I travel a lot and stay in many hotels all around the world. I have never experienced this at any other hotel in NYC for a similar priced hotel. Aside from that, location was excellent. Free refillable bottled water was excellent.

Posted by , from Charlotte, NC on Aug 15, 2016

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4 out of 5

Great location, small (but nice!) room

Pros: Location.
Great location. Across the street from Radio City music hall, Rockefeller Center, great shopping on 5th Ave, short walk to Times Square and Central Park. The room was very small, but clean and comfortable for 2 people. I'd stay again.

Posted by , from Indiana on Jun 27, 2016

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1 out of 5
Cons: Service of staff at front desk was comparable to what you get at a DMV.
Was supposed to check in on Wednesday evening and stay for 2 nights - but my flight in ended up being cancelled. I called Travelocity and they attempted to contact the Club Quarters hotel to see if they could change my reservation to only 1 night. The Club Quarters representative said it was their policy to not allow cancellations the day of the reservation - regardless of the reason, so I would be charged for the room for that evening. Up until this point, I was upset but understood them hiding behind their "policy". I was able to get a flight first thing next morning, and arrived at the hotel at 8 am and attempted to check in to the room I had paid for last night. The front desk told me I could not check in right now - despite the fact I had already paid for the room. They then told me to come back and in an hour - and maybe by that time they would have their system issues resolved so I could check in.

Posted by on Jun 27, 2016

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5 out of 5

Perfect location, great staff!

Pros: Location, staff
Second time staying here and will come back. Amazing location, comfortable rooms, great friendly staff and great amenities for the price. Really happy with my stay! Will come back. just across Radio Music City Hall and Rockefeller Center. half block from 5th ave and all the nice stores. Walking distance to Central Park, Broadway and Times Square, etc. Subway station across the street. Really, can't be beat!

Posted by on Jan 6, 2016

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2 out of 5

Disappointing, but good location

Pros: Location is good, and we were able to get into our room earlier than the 3:00 check-in.
Cons: The restaurant needs to be revamped. The staff should be trained better and there should be additional servers working.
Location: Right next to Rockefeller Plaza. Good restaurants in the area like Bill's Burgers and Hama sushi restaurant.
The hotel was in a good location, close to Rockefeller Plaza and fifth avenue shopping. We were disappointed with our stay for a few reasons. First, the restaurant on the seventh floor was not representative of the hotel. The hotel itself was nice, and the rooms are clean and comfortable. The restaurant staff was not very friendly and the customer service was lacking. When we had breakfast the next morning, we weren't even offered coffee because the restaurant was so under-staffed that they didn't seem to even notice us. Additionally, we asked for extra pillows because we were only given two, and they said they "ran out" of pillows. For the price that we paid, we should have been able to get additional pillows.

Posted by , from Philadelphia on Dec 21, 2015

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5 out of 5

Wonderful hotel in a great location

Our experience at the CQ Hotel was excellent. We recently stayed there to experience NYC during December. The location was perfect! We could walk everywhere, i.e. Rockefeller Center directly across the street, theatre district, great restaurants. We didn't need to take a cab anywhere. The hotel staff was friendly and couldn't have been more accommodating. From the moment we walked in we were greeted by Sandy at check-in with a warm welcome and big smile. Check in was 3pm and it was ready for us so we didn't have to wait to get into it. Our room was very clean and comfortable. When we asked for additional pillows, they were brought up to our room in record time. We also liked the idea of having to use our room key for the elevator (an added security measure) We never waited long.for an elevator either. We also felt the price of the room was very affordable considering location and the time of the year. We loved our stay here and will definitely be back again. Thank you CQ for giving us such a wonderful experience.

Posted by , from NJ on Dec 13, 2015

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5 out of 5

Very close to Rockefeller Center

Pros: Location - helpful staff
Location: Loads to do -
Nice facility - great location, easy for sight seeing and business meetings. Restaurant very good

Posted by , from Oklahoma on Sep 14, 2015

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About the Club Quarters Hotel, opposite Rockefeller Center

Location 25 West 51st St Entrance A, New York, NY 10019

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. There are 3 meeting rooms available. A 24-hour fitness center, a terrace, and coffee/tea in a common area are also featured at the business-friendly Club Quarters Hotel, opposite Rockefeller Center. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 230 guestrooms or units
  • 26 levels
  • 4 conference rooms
  • Dining venue
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.8 km / 9.8 mi)
  • Train station: New York Grand Central Terminal Station (2 km / 1.3 mi)
  • Metro station: 47 - 50 Sts - Rockefeller Center Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Club Quarters Hotel, opposite Rockefeller Center offers 230 air-conditioned accommodations with iPod docking stations and complimentary bottled water. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.

Club Quarters Hotel, opposite Rockefeller Center has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include a health club and a 24-hour fitness facility.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

  • Deposit: USD 40.00 per night

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Breakfast fee: between USD 8 and USD 17 per person (approximately)
  • Self parking fee: USD 35 per night
  • Early check-in fee: USD 50.00
  • Late check-out fee: USD 50.00

Hotel Names

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You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.