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Grand Beach Hotel Surfside

4.5 star property
4.5-star beachfront hotel near Bill Bird Marina

Choose dates to view prices

Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Breakfast, lunch, dinner served; international cuisine, beach views
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Housekeeping
  • Room service
  • Spa

Explore the area

View in a map
9449 Collins Avenue, Surfside, FL, 33154
  • Place, Surfside Beach
    ‪3 min walk‬
  • Place, Bal Harbour Shops
    ‪5 min walk‬
  • Place, Bill Bird Marina
    ‪3 min drive‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

  • 1078 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

9.6 out of 10
Exceptional
(11 reviews)
  • 500 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

8.2 out of 10
Very good
(16 reviews)
  • 413 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

8.0 out of 10
Very good
(9 reviews)
  • 420 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

8.0 out of 10
Very good
(2 reviews)
  • 1078 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

8.0 out of 10
Very good
(1 review)
  • 1078 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

7.4 out of 10
Good
(3 reviews)
  • 1000 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

8.8 out of 10
Excellent
(11 reviews)
  • 440 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

8.0 out of 10
Very good
(14 reviews)
  • 413 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

10.0 out of 10
Exceptional
(1 review)
  • 413 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

7.0 out of 10
Good
(2 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

  • 427 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

  • 427 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

  • 996 sq ft
  • Bay view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Twin Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Twin Beds (Partial Ocean View Two Bedroom King)

10.0 out of 10
Exceptional
(1 review)
  • 996 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

  • 996 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

Surfside

On the beach.Your stay at this Surfside hotel places you within a 10-minute walk of Surfside Beach and Bal Harbour Shops. Bill Bird Marina and Normandy Shores Golf Club are also within 3 miles (5 km).

What's nearby

  • Surfside Beach - 3 min walk - 0.2 miles
  • Bal Harbour Shops - 5 min walk - 0.3 miles
  • Bal Harbour Beach - 5 min walk - 0.3 miles
  • Bill Bird Marina - 3 min drive - 1.5 miles
  • Haulover Park - 4 min drive - 1.5 miles

Getting around

  • Aventura Brightline Train Station (AVT) - 14 min drive
  • Miami Intl. Airport (MIA) - 29 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Flanigan's Seafood Bar and Grill - ‬3 min walk
  • ‪Cafe Ragazzi - ‬2 min walk
  • ‪Carpaccio - ‬8 min walk
  • ‪Rita's Italian Ice & Frozen Custard - ‬3 min walk

About this property

Grand Beach Hotel Surfside

4.5-star beachfront hotel near Bill Bird Marina
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Beach Hotel Surfside you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a fitness center, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Surfside hotel.

  • 268 guestrooms or units
  • 12 levels
  • 9000 sq ft of conference space
  • 836 sq m of conference space
  • Built in 2013
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Beach Hotel Surfside offers 268 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Total with taxes and fees
Grand Beach Hotel

Property amenities

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 58 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 64.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for children
  • Valet parking fee: USD 58 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Beach Hotel Surfside
Grand Beach Surfside
Surfside Grand Beach Hotel
Grand Beach Hotel
Grand Beach
Grand Beach Surfside Surfside
Grand Beach Hotel Surfside Hotel
Grand Beach Hotel Surfside Surfside
Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

How close is Grand Beach Hotel Surfside to the airport?

Grand Beach Hotel Surfside is 13.9 mi (28-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on Nov 6, 2025 start from $356.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Beach Hotel Surfside have an airport shuttle?

Airport shuttle services are not available at Grand Beach Hotel Surfside.

How close is Grand Beach Hotel Surfside to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Grand Beach Hotel Surfside offer free breakfast?

Free breakfast isn’t provided at Grand Beach Hotel Surfside, but buffet breakfast is offered for a fee of USD 39 for adults and USD 22 for children. It's available every day from 7 AM to 11 AM.

Is there a casino at Grand Beach Hotel Surfside?

No, there is no casino at this hotel, but Gulfstream Park Racing and Casino (15-min drive) and Hialeah Park Race Track (21-min drive) are nearby.

What time is check-in at Grand Beach Hotel Surfside?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Grand Beach Hotel Surfside?

Free parking is not available at this hotel. Valet parking is available for USD 58 per day.

Does Grand Beach Hotel Surfside have a pool?

Grand Beach Hotel Surfside features 3 outdoor pools.

Does Grand Beach Hotel Surfside have a restaurant?

Grand Beach Hotel Surfside is home to La Plague, which features international cuisine, ocean views, and a beachfront location.

Does Grand Beach Hotel Surfside have a spa?

This hotel has a spa, which features facials, aromatherapy, and massages.

How close is Grand Beach Hotel Surfside to downtown Surfside?

Grand Beach Hotel Surfside is 0.5 mi away from Surfside.

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 175 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 121 out of 1000 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Stayed 3 nights in Jul 2025

10/10 Excellent

Boris

Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Traveled with family
Stayed 2 nights in Jul 2025

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Majid, North Miami

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very unwelcoming front desk, dirty hotel
Stayed 2 nights in Jul 2025

2/10 Terrible

Jerry, North Miami

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty property, very slow staff at the front desk
Stayed 1 night in Jul 2025

4/10 Poor

Erick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Traveled with family and small children, Traveled with family
Great service. Great location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yekaterina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quiet getaway. Rooms are really clean
Stayed 1 night in Apr 2025

10/10 Excellent

Jill

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

grzegorz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Jul 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
NATURE, BEACH
Stayed 5 nights in Jul 2025

10/10 Excellent

Yudelkis

Ghyh
Stayed 1 night in Jul 2025

10/10 Excellent

Ocier

Liked: Staff & service
Love it
Stayed 2 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

10/10 Excellent

kimberly

Liked: Cleanliness, property conditions & facilities
Great location, oceanfront
Stayed 1 night in Jun 2025

4/10 Poor

Lorenzo

Stayed 4 nights in May 2025

10/10 Excellent

Marnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it and we want tot go back
Stayed 3 nights in May 2025

10/10 Excellent

Patrick, Montreal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful property, area isn't so nice though
Stayed 4 nights in May 2025

4/10 Poor

Simon

Liked: Cleanliness
Disliked: Amenities
Front desk big attitude
Stayed 3 nights in Apr 2025

2/10 Terrible

Jake, North Miami

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
horrible experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Vinicius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always return to Grand Beach when in Miami. Resort fee could give access to more ammenities.
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

used to be better

The new management is very different than the old management. Since the new management came along in about January of 2025 things are very different. I miss my old Grand Beach style! My friends have all been saying they found new Hotels. Its such a shame because the actual grounds are nice, however the air conditioner in my room didn't work and there were bugs in the ice room ( last time I came there were bugs in my room). Rubin still works the front desk and he was super helpful but wasn't there the day I came . There was one other person who tried to help at the desk but overall the new people seem to have attitudes- maybe they are going through very rough times who knows: I loved this Hotel for many years for their level of service and positivity-but that does not seem important to the New management. I am hoping things may improve upon them seeing that their long time guest are not happy with this new attitude that is unpleasant for all. Wishing you all the best wishes and hopefully things will change moving forward!
Stayed 6 nights in Feb 2025

4/10 Poor

Chana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, room comfort
The new management is very different than the old management. Since the new management came along in about January of 2025 things are very different. I miss my old Grand Beach style! My friends have all been saying they found new Hotels. Its such a shame because the actual grounds are nice, however the air conditioner in my room didn't work and there were bugs in the ice room ( last time I came there were bugs in my room). Rubin still works the front desk and he was super helpful but wasn't there the day I came . There was one other person who tried to help at the desk but overall the new people seem to have attitudes- maybe they are going through very rough times who knows: I loved this Hotel for many years for their level of service and positivity-but that does not seem important to the New management. I am hoping things may improve upon them seeing that their long time guest are not happy with this new attitude that is unpleasant for all. Wishing you all the best wishes and hopefully things will change moving forward!
Stayed 2 nights in Jun 2025