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Ramada Plaza by Wyndham Marco Polo Beach Resort

3-star property
19201 Collins Ave, Sunny Isles Beach, FL 1-855-201-7819

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2.9 out of 5
See all 122 Travelocity Reviews

"Cons no privacy on balconies just separated with rails, info wasn't updated- our book in the room had happy hours at the bar on pool deck , but inform ... " More

By a verified traveler on Sun 04 Mar 2018

Points Of Interest

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Hotel Description

3-star beachfront resort near Oleta River State Park

On the beach

You'll be within 3 miles (5 km) of Oleta River State Park and 6 miles (10 km) of Gulfstream Park Racing and Casino with a stay here. Mardi Gras Casino and Aventura Hospital & Medical Center are also within 6 miles (10 km).

Dining options, 3 bars/lounges

This smoke-free resort includes 3 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A poolside bar, a 24-hour front desk, and dry cleaning are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 237 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and free newspapers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$72* Per night/room Oct 30 - Oct 31

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Partial View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ramada Plaza by Wyndham Marco Polo Beach Resort ratings based on 122 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ramada Plaza by Wyndham Marco Polo Beach Resort

Everyone (28) Couples (4) Business (1) Family (10)
4 out of 5
Staff was awesome, the building was older, bathrooms need to be up dated, had to turn sideways to enter the restroom in our room

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 18, 2019 by Guest Relations

Thank you for sharing your feedback at the Ramada Plaza Marco Polo Beach Resort. Although you were impressed with our courteous associates, we are sorry you were disappointed with the condition of our hotel. We have recently renovated some of the public areas and several guest rooms and will continue renewing and refreshing more rooms this year. Until then, our goal will be to deliver the best service of any hotel in the area. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Thank you, Guest Relations

1 out of 5

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Guest Relations

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Thank you, Guest Relations

3 out of 5
Overall staff was very unfriendly especially the pool area staff. Not sure why this property is called a “resort”. Nothing special about it that most beach hotels have. Pay attention to the time. 8pm they lock the beach access gate and you have to walk around to the main entrance. Had to call and ask for tp and wash clothes a couple of times because none were left. Overall not a bad experience, just not what we were expecting from a “resort”.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Guest Relations

Thank you for being our guest. We are sorry for not meeting some of your expectations and apologize you did not experience the best from some of our associates. Your comments have been discussed with our entire team to make sure this is never repeated again. Your feedback is valuable to us, and we hope you will consider giving us a second chance to provide the hospitality you deserve. Thank you, Guest Relations

3 out of 5
The beach being it's backyard was the only good thing about this place. Everything else including employee's definitely an upgrade needed.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Guest Relations

Thank you for sharing your feedback. Although you enjoyed our easy access to the beach, we are sorry our hotel was not up to your expectations. Please know we have recently renovated some of the public areas and several guest rooms and will continue renewing and refreshing more rooms this year. We have also asked our entire team to make sure we are consistent with our service delivery. We hope to have the chance to make it up to you on a future visit. Thank you, Guest Relations

3 out of 5

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 23, 2019 by GM

Dear Valued Guest, Thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, or ours, and we hope you will give us another chance to provide you with the excellent service you should always expect from us. Please accept our apologies for the problems that inconvenienced you and impacted your rating. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Thank you, Guest Relations

2 out of 5
The hotel is good because its right on the beach...The hotel is very bad because the room I had 433 had no vent in the shower as well as black mold on the ceiling...I think that my niece and I woke up every morning stuffy because we were breathing in mold at night...gross

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jul 29, 2019 by GM

Dear Valued Guest, Our goal is for every guest to have a comfortable stay with us, and we apologize for disappointing you. We are sorry that items were overlooked in the preparation of your room and for the inconvenience this caused. Your feedback helps us identify shortcomings in order to improve our overall service, and we assure you these issues have been addressed with the team. We appreciate your patience and hope you will consider a return visit. Thank you, Guest Relations

2 out of 5
I didn't like the idea of paying $20 a day for parking

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 8, 2019 by Guest Relations

Thank you for being our guest. We are sorry you were disappointed with our parking charges, and that impacted your stay. We regularly review our prices to be in line with the other hotels in the area. We hope this will not deter you from choosing us again soon. Thank you, Guest Relations

4 out of 5
EASY FLOW FROM THE POOL AREA TO THE BEACH THAT WAS AWESONE . LITTLE DISAPPOINTED WITH YOUR VALET PARKING PROCEDURE WE WAITED 40 MINUTE TO GET OUR CAR OUT OF THE PARKING LOT ...

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by Guest Relations

FEDERICO, thank you for your review. We are happy your overall stay was pleasant, yet we apologize for the problem you had with our valet service and the inconvenience it caused. We appreciate you choosing our hotel and hope you will give us an opportunity to provide you with a better experience the next time your travels bring you back this way. Thank you, Guest Relations

2 out of 5

Posted by on May 20, 2019

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Comment from Hotel Management

May 24, 2019 by Guest Relations

We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apologies and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Thank you, Guest Relations

2 out of 5
bad smell in the corridors and They tell you a price on the internet and when you get there they charge you more money from the account they force you to take the ballet parking and they broke the key of my car

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by Guest Relations

Thank you for staying at our hotel. Exceptional service for every guest is our highest priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Thank you, Guest Relations

About the Ramada Plaza by Wyndham Marco Polo Beach Resort

Location 19201 Collins Ave, Sunny Isles Beach, FL 33160

Property Features

Ramada Plaza by Wyndham Marco Polo Beach Resort offers its guests an outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 17000 square feet (1579 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Ramada Plaza by Wyndham Marco Polo Beach Resort. Parking is available for a fee. This 3-star Sunny Isles Beach resort is smoke free.

  • 237 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 3 bars or lounges
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Bar by the pool
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.) (18.4 km / 11.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Ramada Plaza by Wyndham Marco Polo Beach Resort offers 237 air-conditioned accommodations with safes and complimentary newspapers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Ramada Plaza by Wyndham Marco Polo Beach Resort has 3 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay, plus a one-time cleaning fee of USD 150.00 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 15 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15 for adults and USD 6.00 for children (approximately)
  • Valet parking fee: USD 20 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 50 per pet, per stay plus USD 150.00 one-time cleaning fee
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marco Polo Ramada
  • Marco Polo Resort
  • Polo Resort
  • Ramada Marco
  • Ramada Marco Polo
  • Ramada Marco Polo Resort
  • Ramada Plaza Marco Polo
  • Ramada Plaza Marco Polo Beach
  • Ramada Plaza Marco Polo Beach Resort
  • Ramada Plaza Marco Polo Resort
  • Ramada Miami Beach
  • Ramada Plaza Marco Polo Beach Hotel North Miami Beach
  • Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach
  • Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach
  • Ramada Plaza Marco Polo Beach Sunny Isles Beach
  • Ramada Plaza Wyndham Marco Polo Beach Resort Sunny Isles Beach
  • Ramada Plaza Wyndham Marco Polo Beach Resort
  • Ramada Plaza Wyndham Marco Polo Beach Sunny Isles Beach
  • Ramada Plaza Wyndham co Polo
  • Ramada Plaza by Wyndham Marco Polo Beach Resort Resort

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.