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Ramada Plaza by Wyndham Marco Polo Beach Resort

3-star property
19201 Collins Ave, Sunny Isles Beach, FL 1-855-201-7819
2.9 out of 5
See all 36 travelocity Reviews

"The easy access to the beach ! " More

By a verified traveler on Tue 14 Sep 2021

Points Of Interest

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Hotel Description

3-star beachfront hotel near Oleta River State Park

On the beach

At this Sunny Isles Beach hotel, you'll be within 3 miles (5 km) of Oleta River State Park and 6 miles (10 km) of Aventura Mall. Aventura Hospital & Medical Center and Gulfstream Park Racing and Casino are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 4 conference rooms, business center, and valet parking. Enjoy the steam room and perks like free WiFi.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 237 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, free newspapers, and hair dryers.

Room, 2 Queen Beds, Non Smoking, Partial View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$139* Per night/room Jan 19 - Jan 20

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, View, Oceanfront (Efficiency, Non-Smoking)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View, Oceanfront (Non-Smoking)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ramada Plaza by Wyndham Marco Polo Beach Resort ratings based on 36 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ramada Plaza by Wyndham Marco Polo Beach Resort

Everyone (12) Couples (8) Family (16)
1 out of 5
Balcony had construction, can’t breathe properly inside room.

Posted by on Jan 7, 2022

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Comment from Hotel Management

Jan 7, 2022 by Guest Relations

Tejas, thank you for staying with us. We are sorry for the inconvenience you experienced due to the concern mentioned. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Thank you, Guest Relations

1 out of 5

Posted by on Dec 9, 2021

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Comment from Hotel Management

Dec 10, 2021 by General Manager

David, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Thank you, Guest Relations

4 out of 5
The easy access to the beach !

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 15, 2021 by Guest Relations

Javier, we are delighted to hear that you thoroughly enjoyed your stay and that you were particularly happy with our beach access. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you for choosing Ramada Plaza Marco Polo Beach Resort. Thank you, Guest Relations

4 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 23, 2021 by Guest Relations

Thank you for staying with us and for your gracious rating. On behalf of all of us at the Ramada Plaza Marco Polo Beach Resort, we would like to invite you for another outstanding visit. Thank you, Guest Relations

3 out of 5
Disappointed that they made you pay for the parking 20$ a day when Valet parking was the only option. It took at least 40 minutes to get the vehicle and we were late to things we booked because of this. Little out dated in some of the rooms. I had 2 rooms and was made to pay for resort fees twice because of this. But it was fairly clean.

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 8, 2021 by Guest Relations

Thank you for sharing your experience at our hotel. We are happy you enjoyed your accommodations and our attentive service. We closely monitor resort fees and parking fees charged by other hotels in the area in an attempt to remain competitive. We do hope you will stay with us again when your travels bring you our way. Thank you, Guest Relations

2 out of 5
This is valet only service which has hidden charges of $20 daily plus resort fees as well as an additional $20 every time you request your vehicle

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 29, 2021 by Guest Relations

Thank you for being our guest and for taking the time to review your stay. We regret your disappointment with some of the extra costs associated with your visit. We closely monitor resort fees and parking fees charged by other hotels in the area in an attempt to remain competitive. We do hope you will stay with us again when your travels bring you our way. Thank you, Guest Relations

5 out of 5
Loved the beach front balcony! The staff was great and helpful. We had a great stay. This is an easy going, older resort. If your high class bougie don't bother. This is a great resort.

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 29, 2021 by Guest Relations

Thank you for staying with us and sharing your experience at Ramada Plaza Marco Polo Beach Resort. We are glad to hear of the pleasant interactions you had with our staff and that you especially enjoyed the fantastic views from your balcony. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area. Thank you, Guest Relations

4 out of 5
We stayed for 5 nights. Our room was clean and comfortable. Only real issue was the patio door being so hard to open due to the door track. Every time it was opened it woke someone in the room. It was loud, and extremely hard to open. Location of hotel was great, beds were super comfortable, staff was amazing, elevators not so much. Sometimes we waited 20 minutes to get on the elevator. The service elevators for staff and construction workers were out of order so it made it even worse with time for elevators. One hotel staff told us it was too expensive to fix them. The pool area was great, comfy chairs, towels provided. Pool was clean and nice and warm. Beach access was great, was happy there was a ramp since I use a walker. We didnt use valet service since we didnt have a car, but they were friendly when we used a taxi or uber. Security was great and friendly. Laundry facilites were sub par. 7 washers and about 10 dryers. We had to wait to use a washer and people left their stuff in the dryers to the point we had to remove their stuff to dry ours. They need more machines for the amount of people in the hotel. Especially since they have people that own condos in the hotel. There wasnt great ventilation in the laundry area, it was about 100 degrees in the room and then having to wear a mask. All in all, we enjoyed our stay and would stay again in a heartbeat!

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 15, 2021 by Guest Relations

Thank you for reviewing your time at the Ramada Plaza Marco Polo Beach Resort and taking the time to highlight some of the key features of our property. We are delighted to read how much you loved our oceanfront location, friendly staff, and sparkling pool area. We are also happy to know you enjoyed our comfortable beds and the great condition of your room. Your kind remarks will be shared with our entire team. However, we apologize for the wait time you had with our elevators during your visit. We certainly understand your frustration, and we regret the inconvenience caused. We are also sorry for the issues you had using our laundry facilities, and we will use your feedback to improve going forward. Additionally, we have noted your comments regarding the patio door and will see where improvements can be made. It was our pleasure hosting you, and we look forward to your next visit. Thank you, Guest Relations

2 out of 5
So disappointed! The place was filthy and literally crumbling in many areas. The main restaurant was closed. We were given the run around on that. 2 simply couldn’t tell us the hours, One told us they would be open in the morning, they weren’t. The breakfast menu at the snack counter was a joke. We were told they only have what we see there despite the menu, which was only muffins. The last 3 days they didn’t even have juice. Only soda for breakfast?! The construction started by roughly 530 am, too loud to sleep through. Our patio door should have been replaced 10 years ago. Paper thin and very rough and corroded. Zero cleaning of the room for all 5 nights so sand was everywhere. They didn’t take our garbage, we had to go looking for towels. Most employees were not friendly or welcoming except the nice concierge gentleman and the valet attendants. A couple were outright rude like the young lady in the fitness center. Very rude. No sauna. Pool side restaurant was good but grossly over priced even for Miami. There is a privately owned pizza joint in the basement that was good. He was super friendly and very reasonable. The only good thing about this place was that it is right on the beach and the pool is very warm. It should not be considered a resort. It only offers a poolside bar/grill with limited hours and a pool. Still charged the resort fees despite not having a resort environment. 3 stars at best. Price should reflect that. Not at all as pictured! Old pix for sure!

Posted by on Feb 24, 2021

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Comment from Hotel Management

Feb 25, 2021 by Guest Relations

Thank you for your comments regarding the condition of our hotel. We regret the inconvenience caused due to the noise of our construction project, and we are grateful for your patience. Please accept our sincere apology that some of our amenities were not available during your stay and for the problems you encountered as well. Utilizing the guidelines, practices, and controls from our local and state officials, we have been committed to creating the safest environment possible for both our guests and our associates. This has affected some of our policies and procedures, and we hope you will accept our apologies for any frustration caused during your visit. Furthermore, we are sorry for any unfortunate interaction with our staff and will make sure this does not happen again. Although we did not meet your expectations this time, we hope you will consider giving us another opportunity to serve you better in the future. Thank you, Guest Relations

1 out of 5

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 3, 2020 by Guest Relations

Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Thank you, Guest Relations

About the Ramada Plaza by Wyndham Marco Polo Beach Resort

Location 19201 Collins Ave, Sunny Isles Beach, FL 33160

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from February 1 2021 to February 1 2022 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Ramada Plaza by Wyndham Marco Polo Beach Resort offers its guests a children's pool, an outdoor pool, a steam room, and a fitness center. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 17000 square feet (1579 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Ramada Plaza by Wyndham Marco Polo Beach Resort. For a fee, parking is available. This 3-star Sunny Isles Beach hotel is smoke free.

  • 237 guestrooms or units
  • 12 levels
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Ramada Plaza by Wyndham Marco Polo Beach Resort offers 237 accommodations with safes and complimentary newspapers. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sunny Isles Beach hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Plunge Poolside Grill&Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a one-time cleaning fee of USD 150.00 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 15 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 20 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 50 per pet, per stay plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marco Polo Ramada
  • Marco Polo Resort
  • Polo Resort
  • Ramada Marco
  • Ramada Marco Polo
  • Ramada Marco Polo Resort
  • Ramada Plaza Marco Polo
  • Ramada Plaza Marco Polo Beach
  • Ramada Plaza Marco Polo Beach Resort
  • Ramada Plaza Marco Polo Resort
  • Ramada Miami Beach
  • Ramada Plaza Marco Polo Beach Hotel North Miami Beach
  • Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach
  • Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach
  • Ramada Plaza Marco Polo Beach Sunny Isles Beach
  • Ramada Plaza Wyndham Marco Polo Beach Resort Sunny Isles Beach
  • Ramada Plaza Wyndham Marco Polo Beach Resort
  • Ramada Plaza Wyndham Marco Polo Beach Sunny Isles Beach
  • Ramada Plaza Wyndham co Polo
  • Ramada Plaza by Wyndham Marco Polo Beach Resort Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.