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JW Marriott Turnberry Resort & Spa

4.5 star property
Family-friendly 4.5-star resort near Aventura Mall

Choose dates to view prices

Photo gallery for JW Marriott Turnberry Resort & Spa

5 outdoor pools, cabanas (surcharge), pool umbrellas
Meeting facility
Meeting facility
Grand Suite, 1 Bedroom, Golf View | 1 bedroom, premium bedding, pillowtop beds, minibar
Meeting facility

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping
  • Hot Tub

Explore the area

Map
19999 W Country Club Dr, Aventura, FL, 33180
  • Aventura Mall
    ‪4 min walk‬
  • Gulfstream Park Racing and Casino
    ‪3 min drive‬
  • Hollywood Beach
    ‪7 min drive‬
  • Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Golf View (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Golf View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Golf View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Roll-in Shower)

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Golf View (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 2 Queen Beds, Balcony, Golf View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 2 Queen Beds, Balcony, Golf View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Multiple Beds (Mobility Accessible, Transfer Shower)

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Junior Suite, Multiple Beds (Mobility Accessible, Transfer Shower)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds (Mobility Accessible, Roll-in Shower)

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Junior Suite, Multiple Beds (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 2 Queen Beds, Ocean View

  • 500 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Golf View

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Room, 2 Queen Beds, Balcony, Golf View

9.0 out of 10
Wonderful
(33 reviews)
  • 500 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Multiple Beds

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Junior Suite, Multiple Beds

8.2 out of 10
Very good
(25 reviews)
  • 700 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Suite, 1 King Bed with Sofa bed

  • 1000 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed with Sofa bed, Balcony

8.2 out of 10
Very good
(12 reviews)
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Resort View

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Room, 1 King Bed, Balcony, Resort View

9.2 out of 10
Wonderful
(56 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View) | 1 bedroom, premium bedding, pillowtop beds, minibar

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

  • 1300 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Golf View

Suite, 2 Bedrooms, Golf View | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Suite, 2 Bedrooms, Golf View

  • 1300 sq ft
  • Golf view
  • Sleeps 5
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Golf View

Grand Suite, 1 Bedroom, Golf View | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Grand Suite, 1 Bedroom, Golf View

  • 1500 sq ft
  • Golf view
  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Golf View

Presidential Suite, 1 Bedroom, Golf View | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Golf View

  • 1700 sq ft
  • Golf view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

32-inch LED TV with cable channels, TV, iPod dock

Suite, 1 King Bed with Sofa bed, Ocean View

  • 1000 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Golf View

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Room, 1 King Bed, Balcony, Golf View

9.4 out of 10
Exceptional
(8 reviews)
  • 500 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Aventura

Central Aventura getaway .Stay at this Aventura resort and you'll be within half a mile (1 km) of Aventura Mall and 2 miles (3 km) of Gulfstream Park Racing and Casino. Hollywood Beach is within 6 miles (10 km) and Hard Rock Stadium is within 9 miles (15 km).
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What's nearby

  • Aventura Mall - 4 min walk - 0.3 miles
  • Gulfstream Park Racing and Casino - 3 min drive - 1.3 miles
  • Hallandale Beach - 5 min drive - 2.3 miles
  • Hollywood Beach - 7 min drive - 2.9 miles
  • Hard Rock Stadium - 13 min drive - 8.1 miles

Getting around

  • Aventura Brightline Train Station (AVT) - 3 min drive
  • Fort Lauderdale-Hollywood Intl. Airport (FLL) - 27 min drive

Restaurants

  • ‪Serafina - ‬9 min walk
  • ‪Rosetta Bakery - ‬8 min walk
  • ‪Tap 42 Aventura - ‬9 min walk
  • ‪Joe & The Juice - ‬9 min walk
  • ‪Cvi.Che 105 - ‬8 min walk

About this property

JW Marriott Turnberry Resort & Spa

Family-friendly 4.5-star resort near Aventura Mall
JW Marriott Turnberry Resort & Spa offers its guests a full-service spa, a golf course, a water park (surcharge), and 5 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center and 34 meeting rooms are available. Event space at this resort measures 26460 square feet (2458 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury JW Marriott Turnberry Resort & Spa. For a fee, parking is available.

This 4.5-star Aventura resort is smoke free.

  • 685 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • 26460 sq ft of conference space
  • 2458 sq m of conference space
  • Deli
  • Supervised childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott Turnberry Resort & Spa offers 685 accommodations with iPod docking stations and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Aventura resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Âme Spa Wellness Collective has 22 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 30 per person
  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 36-hole golf course
  • 5 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Hot tub
  • Lazy river
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch LED TV with premium cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 per person
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Autograph Collection Miami
Miami Turnberry
Miami Turnberry Isle
Turnberry Isle
Turnberry Isle Miami
Jw Marriott Turnberry & Spa
Turnberry Isle Miami Autograph Collection Aventura
Turnberry Isle Miami Hotel Aventura
Turnberry Isle Miami Autograph Collection Hotel Aventura
Turnberry Miami
Turnberry Isle Miami Autograph Collection Hotel
Fairmont Aventura
Fairmont Turnberry Isle Hotel
Turnberry Isle Miami, Autograph Collection Aventura, Florida
Turnberry Isle Miami Autograph Collection Resort Aventura
Turnberry Isle Miami Autograph Collection Resort
Turnberry Isle Miami
Fairmont Turnberry Isle Hotel
Autograph Collection Aventura
Aventura Fairmont
Turnberry Isle Miami Autograp
JW Marriott Turnberry Resort & Spa Resort
JW Marriott Turnberry Resort & Spa Aventura
JW Marriott Turnberry Resort & Spa Resort Aventura

Frequently asked questions

How close is JW Marriott Turnberry Resort & Spa to the airport?

JW Marriott Turnberry Resort & Spa is 14.1 mi (27-min drive) away from the Fort Lauderdale-Hollywood Intl. Airport (FLL) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Turnberry Resort & Spa?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Turnberry Resort & Spa on Aug 17, 2025 start from $242.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Turnberry Resort & Spa have an airport shuttle?

Airport shuttle services are not available at JW Marriott Turnberry Resort & Spa.

How close is JW Marriott Turnberry Resort & Spa to the beach?

This resort is 4 mi (13-min drive) from Hollywood Beach and 17 mi (35-min drive) from Fort Lauderdale Beach. Don't forget your sunscreen!

Does JW Marriott Turnberry Resort & Spa offer free breakfast?

Free breakfast isn’t provided at JW Marriott Turnberry Resort & Spa, but cooked-to-order breakfast is offered for a fee of USD 30 per person. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at JW Marriott Turnberry Resort & Spa?

No, there is no casino at this resort, but Gulfstream Park Racing and Casino (3-min drive) and The Casino at Dania Beach (12-min drive) are nearby.

What time is check-in at JW Marriott Turnberry Resort & Spa?

Check-in start time: 4 PM; Check-in end time: 2 AM.

Is there free parking at JW Marriott Turnberry Resort & Spa?

Free parking is not available at this resort. Valet parking is available for USD 42 per night.

Does JW Marriott Turnberry Resort & Spa have a pool?

JW Marriott Turnberry Resort & Spa features 5 outdoor pools and a children's pool.

Does JW Marriott Turnberry Resort & Spa have a restaurant?

There are 4 onsite restaurants, offering options like American cuisine, golf course views, and al fresco dining.

Does JW Marriott Turnberry Resort & Spa have a spa?

Pamper yourself with a day at Âme Spa Wellness Collective, where you can enjoy deep-tissue massages, Ayurvedic treatments, and mani/pedis.

How close is JW Marriott Turnberry Resort & Spa to downtown Aventura?

JW Marriott Turnberry Resort & Spa is 0.2 mi away from Aventura.

JW Marriott Turnberry Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 867 out of 1383 reviews
Rating 8 - Good. 192 out of 1383 reviews
Rating 6 - Okay. 140 out of 1383 reviews
Rating 4 - Poor. 78 out of 1383 reviews
Rating 2 - Terrible. 106 out of 1383 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing water park, exceptional customer service all throughout our stay!
Stayed 1 night in Mar 2025

10/10 Excellent

ELIZABETH, fort myers

Stayed 2 nights in Jun 2025

10/10 Excellent

richard p

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Humberto

Stayed 1 night in Mar 2025

10/10 Excellent

Irene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Came to celebrate my husband & I’s birthdays with the kids. Took them to the water park, went to the spa & had the most amazing surprise… thanks a million to Turnberry for the most epic birthday upgrade to the penthouse suite! It was definitely a birthday we will never forget & are super grateful! You guys rock ;) Big shout out to Norma & Jessica at the Spa, the front desk, housekeeping & hotel staff will not be forgotten.
Stayed 1 night in Apr 2025

2/10 Terrible

Dulka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun property with many amenities and lots of activity taking place all day long.
Stayed 1 night in Mar 2025

4/10 Poor

Brandon, Temecula

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

yaremis

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Taylor

Stayed 1 night in Mar 2025

10/10 Excellent

Katy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort

Absolutely THE best vacation ever. The staff is incredibly attentive, and the property and rooms are incredible
Stayed 2 nights in Apr 2025

10/10 Excellent

suzanne marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, spacious rooms, and great restaurants. Staff was wonderful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yauheni

Stayed 2 nights in Mar 2025

6/10 Okay

Joi

Stayed 1 night in Mar 2025

2/10 Terrible

Amy, Seattle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
We were not given the room that we booked, it was also not available at check-in time, the bed was the cheapest bed I have ever experienced at a hotel, which is unacceptable for a JW Marriott level experience at the outrageous prices, my Marriott gold status was never acknowledged or appreciated. The walls were paper thin, could hear everything going on. Can't believe I wasted all that money on such a horrible stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Stayed 2 nights in Mar 2025

10/10 Excellent

Lakeisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and amenities

Excellent Service, beautiful clean rooms, perfect location!
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overly priced, overly luxurious, overly populated by the rich and their spoiled children. If you like those things, why? If you don’t, why not stay elsewhere? Toodles.
Stayed 1 night in Mar 2025

8/10 Good

Darlene Griffin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrive to check in around 8 PM. We were able to get a room on the top floor the 17th and the building we were in everything was nice and clean. The service was good in the restaurants by the pool. Everything was nice the morning that we were to leave at 11 I called downstairs around eight and asked if I could have a late check out, since I am a Bonvoy member, but I was denied so that put a damper on my plans but other than that everything else was fine
Stayed 2 nights in Mar 2025

8/10 Good

ISABEL

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
While the waterpark is awesome, it is a very oversized hotel for what it offers. Besides dlthe water park, is not suitable for families with little kids. The staff was not friendly at the front desk, but everyone else was. I didn’t get any perks for being Expedia VIP. overall the waterpark is the only thing worth For being a high end hotel, they need to improve their customer service at the front desk. I can only recognize 1 smile face, most of the staff didn’t even do ey contact.
Stayed 1 night in Mar 2025

10/10 Excellent

brian

Stayed 1 night in Mar 2025

10/10 Excellent

Lizbeth, Burlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best for families travelling with children. There is an area in the water park specially for toddlers and little kids. Only complaint is the pools are cold. They need to turn the heat up so adults also want to go into swim!!
Stayed 3 nights in Mar 2025

6/10 Okay

Fadi, Winter Garden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prepaid the taxes and property fees to Expedia but they still charged me both at the hotel
Stayed 2 nights in Mar 2025